Management Training in Matosinhos

This course explores contemporary recruitment methodologies and potential assessment techniques that are redefining modern human resources. By blending theoretical frameworks with practical case studies, it equips organizations to refine their hiring strategies, foster diversity, and pinpoint high-potential individuals.

This instructor-led training, available either online or on-site, is designed for HR professionals and managers at an intermediate level who aim to update their recruitment approaches and effectively assess candidate potential through cutting-edge tools and methods.

Upon completion of this training, participants will be capable of:

• Comprehending current trends in recruitment and talent evaluation.
• Developing job profiles grounded in competencies and skill balance.
• Utilizing emerging recruitment channels and sourcing strategies.
• Employing contemporary tools and methodologies for candidate assessment.
• Executing inclusive and effective interview processes.
• Recognizing and mitigating recruitment biases.
• Adopting best practices from industry leaders.

Course Format

• Interactive lectures and discussions.
• Case studies and role-playing exercises.
• Practical application of recruitment tools and techniques.

Customization Options

• To request a tailored version of this course, please contact us for arrangements.

Lean Methodology is a proven approach for improving efficiency and effectiveness by eliminating waste and focusing on value-added activities. Through theory, practice, and collaborative exercises, this course helps participants identify opportunities for improvement in their daily processes and develop actionable proposals using Lean tools.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to learn and apply Lean concepts to their workplace in a practical, engaging, and collaborative environment.

By the end of this training, participants will be able to:

• Understand the fundamentals of Lean Thinking and continuous improvement.
• Identify waste in daily processes and propose practical improvements.
• Apply Lean tools such as PDCA, Value Stream Mapping, and Kanban boards.
• Collaborate effectively to generate transformation initiatives for their teams.

Format of the Course

• Short theoretical modules to understand Lean concepts.
• Practical exercises and case-based dynamics.
• Interactive and engaging activities in a workshop format.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at intermediate-level finance and accounting professionals who wish to effectively manage, value, and audit fixed assets in compliance with accounting standards and regulations.

By the end of this training, participants will be able to:

• Understand the life cycle and classification of fixed assets.
• Apply local and international accounting standards in asset valuation and depreciation.
• Manage fixed assets with proper controls, tools, and procedures.
• Comply with legal and tax frameworks relevant to asset management and reporting.

This instructor-led, live training in Matosinhos (online or onsite) targets intermediate-level professionals who wish to understand both Six Sigma and Lean principles in order to lead significant process improvement projects in their organizations.

By the end of this training, participants will be able to:

• Develop a comprehensive understanding of how Lean and Six Sigma methodologies can be integrated for process improvement.
• Gain in-depth knowledge and application skills in the Define, Measure, Analyze, Improve, and Control phases.
• Apply advanced statistical tools for data-driven decision-making and process analysis.
• Lead and manage Lean Six Sigma projects effectively.

This instructor-led live training, available online and onsite, is designed for intermediate-level safety professionals and operational managers who wish to enhance their ability to investigate incidents, identify systemic weaknesses, and design effective corrective and preventive actions.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at advanced-level professionals who wish to gain the skills to handle complex Six Sigma projects and take a leadership role in Six Sigma and Lean implementations.

By the end of this training, participants will be able to:

• Develop an in-depth understanding of advanced Six Sigma and Lean methodologies and tools.
• Lead complex process improvement projects that align with organizational strategies.
• Perform complex statistical analyses and make data-driven decisions.
• Effectively lead change initiatives and build a culture of continuous improvement.

This instructor-led, live training in Matosinhos (online or onsite) targets intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations.

By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

This instructor-led live training in Matosinhos (online or onsite) is designed for beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

The course 'Managing Challenging Clients and Resolving Conflicts to Boost Customer Satisfaction' is a thorough programme designed to bolster the communication, empathy, and conflict management capabilities of professionals in customer-facing roles.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals seeking to effectively manage difficult clients, resolve conflicts constructively, and enhance customer satisfaction through structured follow-up and evaluation practices.

Upon completion of this training, participants will be able to:

• Identify the root causes of client dissatisfaction and conflict situations.
• Apply emotional intelligence principles and communication strategies to defuse tension.
• Resolve customer complaints effectively while preserving business relationships.
• Conduct service evaluations and implement customer satisfaction surveys to measure improvement.

Format of the Course

• Interactive lecture and discussion.
• Role-playing, simulations, and real-world case studies.
• Hands-on exercises for communication and conflict resolution techniques.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The Business Impact Analysis (BIA) is a structured methodology to identify and assess the criticality of organizational processes in the event of disruptions.

This consulting engagement is aimed at operational and administrative leaders who wish to map, analyze, and document business processes to strengthen continuity and resilience.

By the end of this engagement, the organization will be able to:

• Identify critical processes across Finance, Supply Chain, and Quality areas.
• Assess operational, financial, legal, and reputational impacts of disruptions.
• Define recovery priorities (RTO and RPO) for critical processes.
• Develop a process criticality matrix and recommendations for continuity planning.

Format of the Engagement

• Kick-off and scoping sessions.
• Workshops with process owners.
• Real case analysis and data collection.
• Group sessions to construct causal and impact diagrams.
• Drafting and presentation of the BIA report.

Evaluation

• Active participation in workshops and data collection (20%).
• Contribution to impact analysis and scenario discussions (40%).
• Validation and feedback on the draft BIA report (40%).

Engagement Customization Options

• To request adjustments to the scope of this engagement, please contact us to arrange.

Enterprise IT governance is crucial for aligning technology initiatives with business strategy, ensuring value delivery, and managing risk.

This instructor-led, live training (online or onsite) is aimed at advanced-level IT governance professionals who wish to deepen their understanding of governance frameworks, value delivery, and risk management while preparing for advanced-level certification.

By the end of this training, participants will be able to:

• Apply governance frameworks to align IT with business objectives.
• Optimize value delivery through strategic investment and benefit realization.
• Evaluate and mitigate enterprise risks, including emerging risks.
• Develop strategies for IT resource optimization and sourcing decisions.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led live training in Matosinhos (online or onsite) targets intermediate to advanced board members and directors who aim to enhance their leadership, governance, and decision-making skills.

By the end of this training, participants will be able to:

• Comprehend the core responsibilities and legal obligations of a director.
• Establish effective governance frameworks and foster positive boardroom dynamics.
• Strengthen strategic decision-making and risk management competencies.
• Enhance communication, leadership, and ethical decision-making at the board level.

The 'Lean5S' training introduces Lean Manufacturing principles, focused on the 5S methodology. The course covers workplace organization, waste elimination, and methods for improving operational efficiency. Participants will learn how to implement all stages: Sort, Set in Order, Shine, Standardize, and Sustain, while simultaneously considering safety aspects in the workplace.

This instructor-led, live training in Matosinhos (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

This instructor-led, live training (online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Finance / Management

Participant Profiles

C-level executives, Operations Managers, Enterprise Architects, Business Analysts, System Analysts, and Designers

Objective

This introductory seminar offers an overview of digital business models, along with the business and enterprise architecture frameworks and methodologies that organisations are prioritising to enhance their business agility in response to the disruptions characterising the digital age.

Specifically, the seminar aims to help you comprehend the frameworks and reference architectures utilised globally to align digital business models with IT system architectures, ensuring they remain attuned to a shifting competitive landscape.

A robust customer care strategy is pivotal for fostering customer satisfaction, retaining loyal clients, and driving repeat business. By delivering high-quality service, you earn client trust, elevate the company’s reputation, and reinforce your competitive edge in the marketplace. This course centres on the strategies and skills necessary to cultivate long-term customer relationships through the development of impactful customer-care frameworks. Satisfied customers often become voluntary ambassadors for your brand through word-of-mouth and storytelling, making them highly likely to recommend your services. Additionally, this workshop equips participants with the ability to communicate effectively, appropriately, and clearly in any context.

OBJECTIVES

• Developing competencies in professional customer care
• Enhancing communication efficiency with customers
• Gaining insight into how to uncover the underlying needs and expectations of clients
• Forging strong and sustainable client relationships
• Amplifying the company’s positive market image
• Identifying, reducing, and overcoming objections and barriers
• Understanding personality types and communication preferences when interacting with clients
• Establishing the capacity to create an open communication environment
• Refining skills to communicate with clarity and effectiveness
• Recognising barriers to effective communication
• Mastering body language and non-verbal cues

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

Upon completing this course, participants will be able to:

• Implement a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

Target Audience:

This course is tailored for all personnel seeking a broader perspective on the Change Process to optimise outcomes for their respective business areas.

Course Format

The session utilises a blend of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

Upon completion, participants will be capable of:

• Articulating the foundational Change Strategies that guide organisational change planning
• Comprehending the application and importance of the 9 Change Principles
• Developing a Change Plan tailored to their specific business segment

Upon completion of this course, participants will be capable of:

• Recognising the necessity of managing one’s own behaviour as a precursor to influencing the behaviour of others
• Gaining insight into the strengths and limitations associated with various communication mediums
• Effectively managing internal and external customers and stakeholders

Course Format

This course employs a highly interactive approach, blending the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Real-world case studies

This instructor-led, live training in Matosinhos (online or onsite) is aimed at HR personnel, store managers, and operations supervisors who wish to use competency-based interviewing techniques to identify ideal candidates, design effective screening processes, and balance rigour with inclusivity to attract a broader talent pool.

This instructor-led live training in Matosinhos (online or onsite) is designed for current CTOs and aspiring leaders, such as technical directors or technical managers, who wish to acquire the technical and managerial perspective required to become an effective CTO.

Upon completion of this training, participants will be capable of:

• Hiring and leading a dynamic, innovative technical team.
• Effectively adopting and managing the technology necessary to develop high-quality products.
• Applying practical techniques and strategies for product and project management.
• Scaling business operations and steering the organization in the right direction.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training Matosinhos (online or onsite) is designed for individuals feeling stressed who wish to manage their stress effectively and achieve a calmer, clearer, and more energetic state in their daily lives.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity, and energy, while minimizing stress accumulated throughout the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Address stress-causing disempowering beliefs regarding work, life, and relationships.

The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.

Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.

Who should attend?

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants seeking to master a Quality Management System audit process
• Individuals responsible for maintaining conformance with QMS requirements
• Technical experts seeking to prepare for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months free of charge

The ISO 9001 Lead Implementer training provides you with the essential expertise to assist an organisation in establishing, implementing, managing, and maintaining a Quality Management System (QMS) in accordance with ISO 9001. Throughout this course, you will gain a deep understanding of Quality Management System best practices, thereby enhancing the organisation's customer satisfaction as well as its overall performance and effectiveness.

Upon mastering the key concepts of Quality Management Systems, you will be eligible to take the examination and apply for the ‘PECB Certified ISO 9001 Lead Implementer’ credential. Holding a PECB Lead Implementer Certificate demonstrates your practical knowledge and professional capability to implement ISO 9001 within an organisation.

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors aiming to master the implementation of a Quality Management System
• Individuals responsible for ensuring conformance with QMS requirements
• QMS team members

General information

• Certification fees are included in the exam price
• Training materials comprising over 450 pages of content and practical examples will be provided
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
• In the event of an exam failure, you may retake the exam free of charge within 12 months

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Rather than facilitating in-depth analysis or major transformations, the McKinsey 7-S model is particularly effective for evaluating the coherence of your organisation. If you recognise the need for change but are unsure of the next steps, this change management model is ideal for you.

This instructor-led live training (available online or on-site) is designed for managers, business owners, and strategists intending to implement the McKinsey 7s model within their respective organisations.\

Format of the Course

• Interactive lecture and discussion.
• Extensive exercises and practice opportunities.

Course Customization Options

• To request a customized training session for this course, please contact us to make arrangements.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

This instructor-led, live training in Matosinhos (online or onsite) is designed for mid-to-senior managers, team leaders, and strategy professionals who wish to sharpen their strategic thinking capabilities, craft compelling visions, translate vision into actionable strategy, and lead implementation with confidence.