Management Training in Évora

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level professionals who wish to have a fundamental understanding of Six Sigma and Lean principles to integrate them and improve business processes.

By the end of this training, participants will be able to:

• Obtain a solid understanding of Lean Six Sigma principles.
• Use Six Sigma methodologies to improve process quality by removing the causes of defects and minimizing variability.
• Integrate Lean and Six Sigma methodologies to achieve more efficient and effective process improvements.
• Teach basic Lean Six Sigma tools and techniques that Yellow Belts can apply in process improvement projects, such as 5S, Kaizen, and process mapping.

This instructor-led, live training in Évora (online or onsite) is aimed at intermediate-level professionals who wish to understand both Six Sigma and Lean principles in order to lead significant process improvement projects in their organizations.

By the end of this training, participants will be able to:

• Develop a comprehensive understanding of how Lean and Six Sigma methodologies can be integrated for process improvement.
• Gain in-depth knowledge and application skills in the Define, Measure, Analyze, Improve, and Control phases.
• Apply advanced statistical tools for data-driven decision-making and process analysis.
• Lead and manage Lean Six Sigma projects effectively.

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

This instructor-led, live training in Évora (online or onsite) is aimed at intermediate-level business professionals who wish to gain a deeper understanding of Lean Portfolio Management (LPM) and pass the certification exam.

By the end of this training, participants will be able to:

• Develop a deep understanding of Lean-Agile principles.
• Maintain and communicate the Portfolio vision, and create a clear future state as a vision.
• Construct a comprehensive portfolio roadmap for achieving strategic objectives.
• Define, decompose, and manage portfolio Epics effectively.
• Take the Lean Portfolio Management (LPM) Certification Exam with confidence.

Kaizen is a structured approach to continuous improvement focused on small, incremental changes that eliminate waste, improve quality, and increase efficiency.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Kaizen principles across multiple departments to improve process discipline, communication, waste elimination, and staff engagement.

By the end of this training, participants will be able to:

• Understand the foundational principles of Kaizen and its relationship with Lean.
• Apply tools such as 5S, root cause analysis, and visual management to reduce inefficiencies.
• Foster a culture of structured problem-solving and team-based improvements.
• Implement Kaizen initiatives across key operational and support areas.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab or workshop environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Évora (online or onsite) is aimed at organization leaders who wish to learn how to drive change within organizations by implementing effective change leadership strategies.

By the end of this training, participants will be able to:

• Understand the effect of change leadership on individuals, teams, and organizations.
• Apply planning practices to organizational change efforts.
• Effectively drive organizational change through change leadership.

This instructor-led, live training in Évora (online or onsite) is aimed at business professionals who wish to target specific organizational areas where process inefficiencies and defects are prevalent.

By the end of this training, participants will be able to:

• Understand the core concepts and principles of Lean Six Sigma.
• Apply the DMAIC methodology to define, measure, analyze, improve, and control processes effectively.
• Develop a plan for Lean Six Sigma deployment within their organization.

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level financial analysts who wish to learn how to use OneStream for financial analysis, reporting, and data-driven decision-making, and prepare for relevant OneStream certifications.

By the end of this training, participants will be able to:

• Understand the core functionalities of OneStream XF.
• Navigate the OneStream interface and workspace.
• Load, transform, and validate financial data.
• Build and analyze financial reports and dashboards.
• Use OneStream’s workflow automation features for financial planning and consolidation.
• Prepare for OneStream certification exams (e.g., OneStream Certified Professional - Financial Modeler (OCP-FM), OneStream Implementation Consultant, etc.).

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Understand the fundamentals of Statistical Process Control (SPC).
• Use basic SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Create and interpret various types of control charts for variable and attribute data to detect and analyze process variations.
• Calculate and interpret process capability indices.

Introduction

Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is is important.

The Customer Care Service course will look at all types of customers and how to serve them better and improve ourselves in the process. Participants will be provided a strong skill set including face-to-face dealing, over the phone techniques, dealing with difficult customers, and generating return business.

Objective

Each one of us serves customers, providing a positive customer service to customers is crucial and creating opportunities for repeat business is important.

This Customer Care Services course is designed to equip and improve ourselves. Participants will be provided with the basic skills set and knowledge required for front line staff to handle customer contacts by phone, email and face-to-face dealing, over the phone techniques with difficult customers, and generating return business successfully.

Training Benefits

• Identify and meet customer expectations
• Communicate effectively with customers
• Manage customer perceptions
• Deal with different types of customers
• Respond effectively to in-person and telephone customer contacts
• Write effective emails and letters
• Manage stress
• Course Discussions and Exercise
• Stimulating exercises are provided throughout the session, allowing participants to sharpen their problem solving techniques and to improve their Customer Care Service skills and mindset. This course is designed to accommodate a broad range of customer service and fulfillment environments

The "Lean5S" training is an introduction to the principles of Lean Manufacturing, focusing on the 5S methodology, including workplace organization, waste elimination and efficiency improvement. Participants will acquire skills in implementing the Sort, Set in Order, Shine, Standardize and Sustain stages, taking into account workplace safety.

Audience

All Senior Management who need a working knowledge of AML / CTF and their prevention – and an awareness of the other relevant and current Financial Crime issues;

Format of the course

A combination of:

• Facilitated Discussions
• Slide Presentations
• Case Studies
• Examples

Course Objectives

By the end of this course, delegates will be able to:

• Explain how AML and CTF might be prevented
• Understand the major facets of AML and CTF as they apply to their companies and the national and international efforts being made to combat them
• Define the ways in which a company and its staff should protect themselves against the risks of Money Laundering and Terrorist Financing
• Detail how a company might become a target for Money Laundering and Terrorist Financing: and explain which “red flags” might help them to identify, prevent and report any (suspicious or actual) criminal activity
• Understand some of the other “hot spots” in Financial Crime

Objective:

Helping Business Analysts to understand how to efficiently model and validate their business processes and resources in order to increase business agility of their organization on the basis of their target architecture and changing market needs.

This 2 day training course aims at helping delegates to learn how to model their business processes and resources in order to adapt them to changes of their goals, strategies and impacted capabilities as part of the target architecture. On the basis of the key elements of business performance (strategies, tactics, KPI, business capabilities, etc...), delegates learn there how to elaborate a vision centric business process and resource cartography. Then, only using the appropriate BPMN and UML notation adapted to their language, they understand how to adapt them to changing strategies, tactics and policies.

Audience

Staff who need to be fully prepared to deliver high quality Coaching sessions

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

• Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
• Deliver meaningful Coaching Sessions

This instructor-led, live training in Évora (online or onsite) is aimed at business managers, IT managers, and risk and compliance managers who wish to implement the COBIT framework to optimize IT governance and management.

By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.

In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

• To understand the fundamentals and nuances of conflicts in organizations
• To explore key concepts, factors, theories, types, and models in conflict resolution
• To discover the personality types, leadership styles supporting negotiation skills
• To learn the art of assertiveness and self-confidence
• To experiment, experience and practice conflict resolutions 

This instructor-led, live training in Évora (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

Course goal:

To ensure that an individual has the core understanding of GRC processes and capabilities, and the skills to integrate governance, performance management, risk management, internal control, and compliance activities.

Overview:

• GRC Basic terms and definitions
• Principles of GRC
• Core components, practices and activities
• Relationship of GRC to other disciplines

This instructor-led, live training in Évora (online or onsite) is aimed at stressed individuals who wish to deal with their stress effectively and achieve a calmer, clearer and more energetic state in daily life.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Deal with stress-causing. disempowering beliefs around work, life, and relationships.

The ISO 9001 Lead Auditor training enables you to develop the necessary expertise to perform a Quality Management System (QMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and the certification process according to ISO/IEC 17021-1.

Based on practical exercises, you will be able to master the audit techniques and become competent to manage an audit program, audit team, communication with customers, and conflict resolution.  

After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices. 

Who should attend?

• Auditors seeking to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants seeking to master a Quality Management System audit process
• Individuals responsible for maintaining conformance with QMS requirements
• Technical experts seeking to prepare for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months free of charge

ISO 9001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining a Quality Management System (QMS) based on ISO 9001. During this training course, you will also gain a thorough understanding of the best practices of Quality Management Systems and consequently improve an organization’s customer satisfaction and overall performance and effectiveness. 

After mastering all the necessary concepts of Quality Management Systems, you can sit for the exam and apply for a “PECB Certified ISO 9001 Lead Implementer” credential. By holding a PECB Lead Implementer Certificate, you will be able to demonstrate that you have the practical knowledge and professional capabilities to implement ISO 9001 in an organization. 

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors seeking to master the implementation of a Quality Management System
• Individuals responsible for maintaining conformance with QMS requirements
• QMS team members

General information

• Certification fees are included on the exam price
• Training material containing over 450 pages of information and practical examples will be distributed
• A participation certificate of 31 CPD (Continuing Professional Development) credits will be issued
• In case of exam failure, you can retake the exam within 12 months for free

KAIZEN comes from Japanese, meaning "continuous improvement", which can be used in the workplace as well as in business processes.

 Who should attend: Managers interested in improving productivity by implementing 5S and who want to make sure they are starting this vital concept the right way.

This training course has been created for professionals from all sectors. It can be tailored to dental clinics, laboratories, offices etc. It is not designed for academic purposes, but offers practical advice how to implement 5S

The course is aimed at leaders and agents for change who want to make sure that they are introducing 5S the right way.

Each course member will have the opportunity to get hands on experience through a number of exercises to demonstrate that 5S works

Upon completing the training you will:

• Understand how  5S works and improve efficiency by 10 to 30%
• Be able to indentify sources of waste and improve profitability
• Understand the reasons for the five step process and know how to implement it
• Have the tools and procedures in order to improve processes
• Develop a concrete plan to introduce 5S to your workplace

If you are thinking about improving workplace efficiency, winning more orders and satisfying your customers while improving safety, you cannot afford not to take this course

Lean Distribution refers to the application of Lean Manufacturing concepts to distribution, logistics and supply chain operations. The focus is on adding value for customers, while identifying and eliminating waste—anything that doesn't add that value.

In this instructor-led, live training, participants learn the methodology, teams and tools needed to implement Lean within their own distribution centers and supply chain operations while establishing a culture of continuous improvement.

The training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Some of the concepts covered include:

• Calculating the true cost of fulfillment
• Lowering total costs across the supply chain
• Overcoming resistance to change
• Cultivating leadership and instilling a mindset of Lean thinking across the organization

Format of the course

• Part lecture, part discussion, exercises and hands-on practice

In this instructor-led, live training in Évora (onsite or remote), participants learn how apply Lean principles and practices within their own organization and establish a culture of continuous improvement.

This interactive training combines case activities and discussions with live, hands-on practice using the tools, metrics, and methods needed to implement Lean systems and processes. Moreover, this training aims to instill a mindset of Lean thinking.

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Évora (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.

Description

This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.

It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).

The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization.

For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not.

If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.