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Course Outline

Conceptual Foundations

  • The Value of Improvement
  • Improvement and Management
  • Improvement and Total Quality Control (TQC)
  • Improvement and the Suggestion System
  • Improvement and Competition
  • Process-Oriented Management vs. Result-Oriented Management

Comparative Perspectives: East and West

  • Improvement and Innovation
  • Improvement and Measurement

From TQC to Improvement

  • Quality Control – Managing the Quality of People
  • Quality Control Methods: A Comparison Between Japan and the West
  • Adherence to the PDCA Cycle
  • Improvement at the Grassroots Level

Practical Implementation

  • Manager-Driven Improvement
  • Improvement Infrastructure
  • Team-Driven Improvement
  • Individual-Driven Improvement

Management Aspects

  • Cross-Functional Management
  • Policy Deployment
  • Quality Deployment
  • Total Productive Maintenance

Methods for Problem Solving

  • Problems in Management
  • Relationship Between Improvement Initiatives and Compensation
  • Labor Relations: Adversaries or Allies?
  • Commitment from Senior Management

Transforming Corporate Culture

  • The Customer: The Ultimate Arbiter of Quality
  • Supplier Relationships Shaping Corporate Culture: Challenges Facing the West.

Case Studies

 7 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 1300 € + VAT*

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