Management Training in Portugal

This course explores contemporary recruitment methodologies and potential assessment techniques that are redefining modern human resources. By blending theoretical frameworks with practical case studies, it equips organizations to refine their hiring strategies, foster diversity, and pinpoint high-potential individuals.

This instructor-led training, available either online or on-site, is designed for HR professionals and managers at an intermediate level who aim to update their recruitment approaches and effectively assess candidate potential through cutting-edge tools and methods.

Upon completion of this training, participants will be capable of:

• Comprehending current trends in recruitment and talent evaluation.
• Developing job profiles grounded in competencies and skill balance.
• Utilizing emerging recruitment channels and sourcing strategies.
• Employing contemporary tools and methodologies for candidate assessment.
• Executing inclusive and effective interview processes.
• Recognizing and mitigating recruitment biases.
• Adopting best practices from industry leaders.

Course Format

• Interactive lectures and discussions.
• Case studies and role-playing exercises.
• Practical application of recruitment tools and techniques.

Customization Options

• To request a tailored version of this course, please contact us for arrangements.

Value Stream Mapping (VSM) is a Lean methodology used to visually chart the flow of materials and information necessary to deliver a product or service to the customer. It highlights value-adding versus non-value-adding activities to eliminate MUDAS (waste).

This instructor-led live training, available either online or onsite, targets beginner to intermediate practitioners and managers who wish to learn, apply, and lead VSM projects to enhance process efficiency and productivity across their value chains.

By the end of this training, participants will be able to:

• Create a current-state value stream map that includes accurate operating time calculations and distinguishes between value-add and non-value-add activities.
• Identify and classify MUDAS across the value chain and quantify their impact on lead time and productivity.
• Design a future-state value stream map with improved flow, reduced waste, and updated time calculations.
• Develop clear, prioritized action plans to implement the future-state map and measure improvements.

Format of the Course

• Interactive lecture and discussion.
• Hands-on mapping exercises using real process examples from the client.
• Group workshops to produce current and future state maps and action plans.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Lean Methodology is a proven approach for improving efficiency and effectiveness by eliminating waste and focusing on value-added activities. Through theory, practice, and collaborative exercises, this course helps participants identify opportunities for improvement in their daily processes and develop actionable proposals using Lean tools.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to learn and apply Lean concepts to their workplace in a practical, engaging, and collaborative environment.

By the end of this training, participants will be able to:

• Understand the fundamentals of Lean Thinking and continuous improvement.
• Identify waste in daily processes and propose practical improvements.
• Apply Lean tools such as PDCA, Value Stream Mapping, and Kanban boards.
• Collaborate effectively to generate transformation initiatives for their teams.

Format of the Course

• Short theoretical modules to understand Lean concepts.
• Practical exercises and case-based dynamics.
• Interactive and engaging activities in a workshop format.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Portugal (online or onsite) is designed for HR professionals and managers at the beginner level who wish to acquire foundational knowledge on leveraging AI to optimise HR processes, enhance employee satisfaction, and make strategic decisions based on data.

Upon completion of this training, participants will be able to:

• Comprehend the potential and practical applications of AI in HR management.
• Learn how to optimise HR processes using AI tools.
• Improve the employee experience through AI-driven strategies.
• Apply AI insights to make strategic HR decisions.

This instructor-led live training in Portugal (online or onsite) is designed for beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

This instructor-led, live training in Portugal (online or onsite) is aimed at intermediate-level business professionals who wish to gain a deeper understanding of Lean Portfolio Management (LPM) and pass the certification exam.

By the end of this training, participants will be able to:

• Develop a deep understanding of Lean-Agile principles.
• Maintain and communicate the Portfolio vision, and create a clear future state as a vision.
• Construct a comprehensive portfolio roadmap for achieving strategic objectives.
• Define, decompose, and manage portfolio Epics effectively.
• Take the Lean Portfolio Management (LPM) Certification Exam with confidence.

Enterprise IT governance is crucial for aligning technology initiatives with business strategy, ensuring value delivery, and managing risk.

This instructor-led, live training (online or onsite) is aimed at advanced-level IT governance professionals who wish to deepen their understanding of governance frameworks, value delivery, and risk management while preparing for advanced-level certification.

By the end of this training, participants will be able to:

• Apply governance frameworks to align IT with business objectives.
• Optimize value delivery through strategic investment and benefit realization.
• Evaluate and mitigate enterprise risks, including emerging risks.
• Develop strategies for IT resource optimization and sourcing decisions.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led live training in Portugal (online or onsite) targets intermediate to advanced board members and directors who aim to enhance their leadership, governance, and decision-making skills.

By the end of this training, participants will be able to:

• Comprehend the core responsibilities and legal obligations of a director.
• Establish effective governance frameworks and foster positive boardroom dynamics.
• Strengthen strategic decision-making and risk management competencies.
• Enhance communication, leadership, and ethical decision-making at the board level.

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level financial analysts who wish to learn how to use OneStream for financial analysis, reporting, and data-driven decision-making, and prepare for relevant OneStream certifications.

By the end of this training, participants will be able to:

• Understand the core functionalities of OneStream XF.
• Navigate the OneStream interface and workspace.
• Load, transform, and validate financial data.
• Build and analyze financial reports and dashboards.
• Use OneStream’s workflow automation features for financial planning and consolidation.
• Prepare for OneStream certification exams (e.g., OneStream Certified Professional - Financial Modeler (OCP-FM), OneStream Implementation Consultant, etc.).

This instructor-led, live training in Portugal (online or onsite) is designed for beginner-level SAP consultants who aim to gain practical experience and develop a comprehensive understanding of the Employee Central module.

Upon completion of this training, participants will be able to:

• Acquire deep insights into the SuccessFactors Employee Central module.
• Comprehend and configure critical module components, such as provisioning, security protocols, and data management.
• Execute both fundamental and intricate support and maintenance configurations.

Introduction

Everyone interacts with customers, and delivering excellent service is vital for fostering loyalty and securing repeat business.

This Customer Care Service course explores various customer types and strategies for enhancing service delivery while promoting personal and professional growth. Participants will develop essential skills, including face-to-face interaction, telephone etiquette, handling difficult situations, and strategies to encourage repeat engagements.

Objective

Recognizing that customer interaction is universal, the emphasis on positive service delivery is paramount for driving repeat business opportunities.

This Customer Care Services course aims to equip participants with foundational skills and knowledge necessary for front-line staff managing customer contacts via phone, email, and in-person encounters. It covers telephone techniques for challenging interactions and methods for successfully fostering repeat business.

Training Benefits

• Identify and fulfill customer expectations
• Communicate clearly and effectively with customers
• Manage customer perceptions
• Adapt to various customer personalities
• Respond adeptly to both in-person and telephone interactions
• Compose effective emails and formal letters
• Manage stress effectively
• Engage in course discussions and practical exercises
• Participate in stimulating exercises throughout the session to sharpen problem-solving abilities and refine customer care skills and mindset. The course is designed to suit a wide variety of customer service and fulfillment environments

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract, and engage with top international talents.

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Selling Candidates the Opportunity & Partnering with Hiring Managers

This instructor-led, live training in Portugal (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

Target Audience

This course is designed for all Senior Management personnel requiring a practical understanding of AML and CTF frameworks and their preventive measures, alongside an awareness of contemporary and pertinent Financial Crime challenges.

Course Structure

The session employs a blended approach consisting of:

• Guided Discussions
• Slide-Based Presentations
• Analytical Case Studies
• Practical Examples

Learning Objectives

Upon completion of this course, participants will be equipped to:

• Articulate methods for preventing AML and CTF activities.
• Comprehend the core components of AML and CTF as they relate to their organisations, as well as the national and global initiatives aimed at combating these crimes.
• Specify the measures companies and staff should implement to mitigate the risks associated with Money Laundering and Terrorist Financing.
• Identify how an organisation may become a target for such crimes and explain which 'red flags' can assist in identifying, preventing, and reporting (suspicious or confirmed) criminal behaviour.
• Gain insight into other key 'hotspots' within the Financial Crime landscape.

Finance / Management

Target Audience:

This course is tailored for all personnel seeking a broader perspective on the Change Process to optimise outcomes for their respective business areas.

Course Format

The session utilises a blend of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

Upon completion, participants will be capable of:

• Articulating the foundational Change Strategies that guide organisational change planning
• Comprehending the application and importance of the 9 Change Principles
• Developing a Change Plan tailored to their specific business segment

This instructor-led, live training in Portugal (online or onsite) is aimed at HR personnel, store managers, and operations supervisors who wish to use competency-based interviewing techniques to identify ideal candidates, design effective screening processes, and balance rigour with inclusivity to attract a broader talent pool.

This instructor-led live training in Portugal (online or onsite) is designed for current CTOs and aspiring leaders, such as technical directors or technical managers, who wish to acquire the technical and managerial perspective required to become an effective CTO.

Upon completion of this training, participants will be capable of:

• Hiring and leading a dynamic, innovative technical team.
• Effectively adopting and managing the technology necessary to develop high-quality products.
• Applying practical techniques and strategies for product and project management.
• Scaling business operations and steering the organization in the right direction.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

Why should you attend?

This training course aims to help participants grasp the fundamental concepts and principles of a business continuity management system (BCMS) based on ISO 22301. By attending, you will gain a deeper understanding of the standard's structure and requirements, including the BCMS policy, top management's commitment, internal audits, management reviews, and the process of continual improvement.

Upon completing the course, you may sit for the exam. If you pass successfully, you can apply for the 'PECB Certificate Holder in ISO 22301 Foundation' credential. A PECB Foundation certificate confirms your knowledge of the fundamental concepts, principles, methodologies, requirements, frameworks, and management approaches used in business continuity.

Who should attend?

• Individuals involved in business continuity
• Those seeking to gain knowledge about the main processes of business continuity management systems (BCMS)
• Individuals interested in pursuing a career in business continuity

Learning objectives

• Recognise the correlation between ISO 22301 and other standards and regulatory frameworks
• Understand the components and operation of a BCMS based on ISO 22301 and its principal processes
• Understand the concepts, approaches, methods, and techniques used for implementing and managing a BCMS

Educational approach

• Lecture sessions include discussion questions and examples.
• The exercises include multiple-choice quizzes.
• Participants are encouraged to interact, engage in discussion, and complete quizzes.
• Quizzes are similar to the certificate exam.

The ISO 22301 introductory training course equips you with a clear understanding of the fundamental principles of a Business Continuity Management System (BCMS).

Upon completing this ISO 22301 introduction, you will grasp the significance of implementing a BCMS and the value it brings to organizations, society, and governmental bodies.

Who is this course for?

• Professionals interested in Business Continuity Management
• Individuals looking to acquire knowledge about the core processes of a Business Continuity Management System (BCMS)

Learning outcomes

• Comprehend the concepts, methodologies, and techniques employed to implement a Business Continuity Management System
• Identify the foundational components of a Business Continuity Management System

The ISO 9001 Lead Implementer training provides you with the essential expertise to assist an organisation in establishing, implementing, managing, and maintaining a Quality Management System (QMS) in accordance with ISO 9001. Throughout this course, you will gain a deep understanding of Quality Management System best practices, thereby enhancing the organisation's customer satisfaction as well as its overall performance and effectiveness.

Upon mastering the key concepts of Quality Management Systems, you will be eligible to take the examination and apply for the ‘PECB Certified ISO 9001 Lead Implementer’ credential. Holding a PECB Lead Implementer Certificate demonstrates your practical knowledge and professional capability to implement ISO 9001 within an organisation.

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors aiming to master the implementation of a Quality Management System
• Individuals responsible for ensuring conformance with QMS requirements
• QMS team members

General information

• Certification fees are included in the exam price
• Training materials comprising over 450 pages of content and practical examples will be provided
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
• In the event of an exam failure, you may retake the exam free of charge within 12 months

Kaizen methodology reshapes how organizations approach daily operations through systematic continuous improvement. This training examines proven total quality control methods, East-West management contrasts, problem-solving techniques, and labor relations strategies while exploring frameworks for transforming corporate culture and supplier partnerships. Participants leave equipped to identify inefficiencies, design lean workflows, and cultivate a culture of ongoing optimization.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Portugal (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led, live training in Portugal (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The primary objective of this programme is to shift the audit approach from a reactive "detection" activity to a proactive "prevention" strategy. By mastering Root Cause Analysis, the Internal Audit team will focus specifically on eliminating recurring findings. This ensures that once a weakness is identified, the resulting recommendations provide a permanent solution, thereby protecting the company's operational efficiency and financial integrity.

Failing to implement structured RCA creates a high-risk environment:

• Financial Erosion: Unresolved root causes within financial processes lead to cumulative losses that increase over time.
• Resource Wastage: Auditors spend 40% more time re-auditing the same failed controls instead of focusing on new strategic risks.
• Diminished Authority: Repeatedly reporting the same issues weakens the Audit Division's influence with senior management and auditees.

This instructor-led, live training in Portugal (online or onsite) is designed for mid-to-senior managers, team leaders, and strategy professionals who wish to sharpen their strategic thinking capabilities, craft compelling visions, translate vision into actionable strategy, and lead implementation with confidence.

This course is designed for decision makers who do not need to perform calculations or analyses themselves, but rather need to comprehend them and determine which statistical methods are most relevant for their organization's strategic planning.

For instance, a prospective participant might need to decide how many samples must be collected before making a launch decision for a product.

If you require a more comprehensive course that covers the fundamentals of statistical thinking, please review the 5-day 'Statistics for Managers' training.

Target Audience

Senior managers seeking a deeper understanding of the core issues in Strategic Management and how to apply them effectively.

Course Format

The course is delivered through a blend of:

• Facilitated discussions
• Slide presentations
• Case studies and practical examples

By the end of the course, participants will be able to:

• Identify the foundational issues of effective strategic leadership and their connection to a robust organisational climate.
• Explain various strategic business models and assess their potential implications for their own organisations.
• Clarify the key concepts underpinning the development of high-performing teams and the management of change.
• Define and utilise essential financial metrics to evaluate strategic success.