Management Training in Aveiro

Lean Methodology is a proven approach for improving efficiency and effectiveness by eliminating waste and focusing on value-added activities. Through theory, practice, and collaborative exercises, this course helps participants identify opportunities for improvement in their daily processes and develop actionable proposals using Lean tools.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to learn and apply Lean concepts to their workplace in a practical, engaging, and collaborative environment.

By the end of this training, participants will be able to:

• Understand the fundamentals of Lean Thinking and continuous improvement.
• Identify waste in daily processes and propose practical improvements.
• Apply Lean tools such as PDCA, Value Stream Mapping, and Kanban boards.
• Collaborate effectively to generate transformation initiatives for their teams.

Format of the Course

• Short theoretical modules to understand Lean concepts.
• Practical exercises and case-based dynamics.
• Interactive and engaging activities in a workshop format.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Aveiro (online or onsite) is aimed at beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in Aveiro (online or onsite) is designed for intermediate to advanced finance and asset management professionals who wish to optimize asset tracking, control, and compliance with International Financial Reporting Standards (IFRS).

Upon completion of this training, participants will be able to:

• Classify and configure fixed assets in accordance with IFRS regulations.
• Manage the creation, acquisition, and capitalization of assets.
• Implement robust control measures for asset tracking and monitoring.
• Apply suitable depreciation and amortization methodologies.
• Effectively process asset movements, transfers, and disposals.
• Ensure compliance with financial reporting and audit standards.

This instructor-led live training in Aveiro (online or onsite) is designed for beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

Leadership for Directors and Board Members is a course designed to strengthen the leadership and governance capabilities of directors and board members.

This instructor-led, live training (online or onsite) is aimed at directors, executives, and board members who wish to develop effective leadership, governance, and decision-making skills at the board level.

By the end of this training, participants will be able to:

• Understand the legal, ethical, and strategic responsibilities of directors and board members.
• Apply principles of good governance to improve organizational performance.
• Foster effective communication and collaboration in the boardroom.
• Respond to crises and manage risks at the executive level.

Format of the Course

• Interactive lecture and facilitated discussion.
• Case studies and role-playing exercises.
• Group activities and scenario-based analysis.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Enterprise IT governance is crucial for aligning technology initiatives with business strategy, ensuring value delivery, and managing risk.

This instructor-led, live training (online or onsite) is aimed at advanced-level IT governance professionals who wish to deepen their understanding of governance frameworks, value delivery, and risk management while preparing for advanced-level certification.

By the end of this training, participants will be able to:

• Apply governance frameworks to align IT with business objectives.
• Optimize value delivery through strategic investment and benefit realization.
• Evaluate and mitigate enterprise risks, including emerging risks.
• Develop strategies for IT resource optimization and sourcing decisions.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Aveiro (online or onsite) is designed for organizational leaders who wish to learn how to drive change within their organizations by implementing effective change leadership strategies.

Upon completion of this training, participants will be able to:

• Comprehend the impact of change leadership on individuals, teams, and the broader organization.
• Apply strategic planning practices to organizational change efforts.
• Effectively orchestrate organizational change through proactive change leadership.

This instructor-led, live training in Aveiro (online or onsite) is designed for business professionals aiming to address specific areas within their organisations where process inefficiencies and defects are common.

Upon completion of this training, participants will be equipped to:

• Grasp the fundamental concepts and principles of Lean Six Sigma.
• Utilise the DMAIC methodology to effectively define, measure, analyse, improve, and control processes.
• Formulate a strategic plan for deploying Lean Six Sigma within their organisation.

This instructor-led, live training in Aveiro (online or onsite) is designed for beginner-level SAP consultants who aim to gain practical experience and develop a comprehensive understanding of the Employee Central module.

Upon completion of this training, participants will be able to:

• Acquire deep insights into the SuccessFactors Employee Central module.
• Comprehend and configure critical module components, such as provisioning, security protocols, and data management.
• Execute both fundamental and intricate support and maintenance configurations.

This instructor-led, live training in Aveiro (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract, and engage with top international talents.

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Selling Candidates the Opportunity & Partnering with Hiring Managers

This highly interactive course combines individual and group discussions with practical skills training, enabling participants to exchange ideas and elevate their competencies.

Audience

Designed for individuals seeking to strengthen their assertiveness skills.

Aim

The course aims to boost confidence and enhance participants' ability to communicate with assurance and assertiveness towards both colleagues and customers.

Objectives

By the end of the programme, participants will be able to:

• Identify and overcome barriers to assertive behaviour.
• Recognise assertive and non-assertive traits in themselves and others, and apply effective management strategies.
• Communicate effectively with diverse audiences to secure mutually beneficial outcomes wherever possible.
• Handle challenging situations with greater effectiveness.

AML/CTF Governance and Risk Oversight is a strategic training initiative designed to bolster an organisation's resilience against financial crime by enhancing governance frameworks, risk management practices, and regulatory compliance.

This instructor-led, live training (available online or on-site) targets intermediate to advanced Board Members, Senior Executives, Compliance Officers, AML Specialists, and Risk Professionals. It is intended for those looking to utilise structured AML/CTF frameworks to improve oversight capabilities, mitigate regulatory exposure, and safeguard institutional reputation.

Finance / Management

A robust customer care strategy is pivotal for fostering customer satisfaction, retaining loyal clients, and driving repeat business. By delivering high-quality service, you earn client trust, elevate the company’s reputation, and reinforce your competitive edge in the marketplace. This course centres on the strategies and skills necessary to cultivate long-term customer relationships through the development of impactful customer-care frameworks. Satisfied customers often become voluntary ambassadors for your brand through word-of-mouth and storytelling, making them highly likely to recommend your services. Additionally, this workshop equips participants with the ability to communicate effectively, appropriately, and clearly in any context.

OBJECTIVES

• Developing competencies in professional customer care
• Enhancing communication efficiency with customers
• Gaining insight into how to uncover the underlying needs and expectations of clients
• Forging strong and sustainable client relationships
• Amplifying the company’s positive market image
• Identifying, reducing, and overcoming objections and barriers
• Understanding personality types and communication preferences when interacting with clients
• Establishing the capacity to create an open communication environment
• Refining skills to communicate with clarity and effectiveness
• Recognising barriers to effective communication
• Mastering body language and non-verbal cues

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

Upon completing this course, participants will be able to:

• Implement a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

This intensive one-day course provides senior managers and decision-makers with the necessary tools, strategies, and confidence to lead organizational change initiatives effectively. It addresses both the technical and human aspects of change, ensuring that participants can navigate resistance, inspire commitment, and deliver sustainable transformation. By combining theory, real-world case studies, and practical exercises, participants will leave with a clear roadmap to initiate, manage, and embed change within their organizations.

Upon completion of this course, participants will be capable of:

• Recognising the necessity of managing one’s own behaviour as a precursor to influencing the behaviour of others
• Gaining insight into the strengths and limitations associated with various communication mediums
• Effectively managing internal and external customers and stakeholders

Course Format

This course employs a highly interactive approach, blending the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Real-world case studies

This instructor-led, live training in Ottawa but can be delivered, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

This instructor-led live training in Aveiro (online or onsite) is designed for current CTOs and aspiring leaders, such as technical directors or technical managers, who wish to acquire the technical and managerial perspective required to become an effective CTO.

Upon completion of this training, participants will be capable of:

• Hiring and leading a dynamic, innovative technical team.
• Effectively adopting and managing the technology necessary to develop high-quality products.
• Applying practical techniques and strategies for product and project management.
• Scaling business operations and steering the organization in the right direction.

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed specifically for mid-level managers, this course addresses the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

This instructor-led, live training Aveiro (online or onsite) is designed for individuals feeling stressed who wish to manage their stress effectively and achieve a calmer, clearer, and more energetic state in their daily lives.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity, and energy, while minimizing stress accumulated throughout the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Address stress-causing disempowering beliefs regarding work, life, and relationships.

The ISO 9001 Foundation training provides you with the essential knowledge to implement and manage a Quality Management System (QMS) in accordance with ISO 9001 standards. Throughout this course, you will gain a clear understanding of the various components of a QMS, including QMS policy, procedures, performance metrics, management commitment, internal audits, management reviews, and continual improvement.

Upon completing this course, you will be eligible to sit for the examination and apply for the “PECB Certified ISO 9001 Foundation” credential. This PECB Foundation Certificate demonstrates that you have comprehended the fundamental methodologies, requirements, framework, and management approach.

Who should attend?

• Professionals involved in Quality Management
• Individuals aiming to acquire knowledge about the core processes of Quality Management Systems (QMS)
• Individuals interested in pursuing a career in Quality Management

The “PECB Certified ISO 9001 Foundation” exam fully aligns with the requirements of the PECB Examination and Certification Programme (ECP). The exam assesses the following competency domains: Domain 1: Fundamental principles and concepts of a Quality Management System (QMS); Domain 2: Quality Management System (QMS).

After successfully passing the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included in the exam price.

Training materials comprising over 200 pages of information and practical examples will be provided.

A participation certificate awarding 14 CPD (Continuing Professional Development) credits will be issued.

In the event of an exam failure, you may retake the exam free of charge within 12 months.

The ISO 9001 Lead Implementer training provides you with the essential expertise to assist an organisation in establishing, implementing, managing, and maintaining a Quality Management System (QMS) in accordance with ISO 9001. Throughout this course, you will gain a deep understanding of Quality Management System best practices, thereby enhancing the organisation's customer satisfaction as well as its overall performance and effectiveness.

Upon mastering the key concepts of Quality Management Systems, you will be eligible to take the examination and apply for the ‘PECB Certified ISO 9001 Lead Implementer’ credential. Holding a PECB Lead Implementer Certificate demonstrates your practical knowledge and professional capability to implement ISO 9001 within an organisation.

Who should attend?

• Managers or consultants involved in Quality Management
• Expert advisors aiming to master the implementation of a Quality Management System
• Individuals responsible for ensuring conformance with QMS requirements
• QMS team members

General information

• Certification fees are included in the exam price
• Training materials comprising over 450 pages of content and practical examples will be provided
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
• In the event of an exam failure, you may retake the exam free of charge within 12 months

This instructor-led, live training session (available online or in-person) is tailored for professionals at a beginner to intermediate level who aim to successfully introduce, deploy, and maintain 5S practices within their organisations.

Modern organisations are increasingly acknowledging that neurodiversity is not an anomaly but a natural aspect of the population—approximately 1 in 7 individuals function in ways classified as neurodiverse. This implies that today's teams predominantly consist of individuals with varied styles of thinking, learning, communicating, and acting. For leaders, this represents not a challenge, but a significant opportunity for development.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Aveiro (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The primary objective of this programme is to shift the audit approach from a reactive "detection" activity to a proactive "prevention" strategy. By mastering Root Cause Analysis, the Internal Audit team will focus specifically on eliminating recurring findings. This ensures that once a weakness is identified, the resulting recommendations provide a permanent solution, thereby protecting the company's operational efficiency and financial integrity.

Failing to implement structured RCA creates a high-risk environment:

• Financial Erosion: Unresolved root causes within financial processes lead to cumulative losses that increase over time.
• Resource Wastage: Auditors spend 40% more time re-auditing the same failed controls instead of focusing on new strategic risks.
• Diminished Authority: Repeatedly reporting the same issues weakens the Audit Division's influence with senior management and auditees.

This instructor-led, live training in Aveiro (online or onsite) is designed for mid-to-senior managers, team leaders, and strategy professionals who wish to sharpen their strategic thinking capabilities, craft compelling visions, translate vision into actionable strategy, and lead implementation with confidence.

This instructor-led, live training in Aveiro (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level participants, addressing the difficulty of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the 'web of influence'—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face 'hidden blockers', sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyse their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

Target Audience

Senior managers seeking a deeper understanding of the core issues in Strategic Management and how to apply them effectively.

Course Format

The course is delivered through a blend of:

• Facilitated discussions
• Slide presentations
• Case studies and practical examples

By the end of the course, participants will be able to:

• Identify the foundational issues of effective strategic leadership and their connection to a robust organisational climate.
• Explain various strategic business models and assess their potential implications for their own organisations.
• Clarify the key concepts underpinning the development of high-performing teams and the management of change.
• Define and utilise essential financial metrics to evaluate strategic success.