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Course Outline

1. Introduction to Lean Thinking (2 hours)

  • Definition of Lean: Origins and development.
  • Core Lean Principles: Value, Flow, Pull, and Perfection.
  • Categories of waste (muda) in service environments.

2. Lean Approaches to Requirements and Project Management (4 hours)

  • Capturing the Voice of the Customer (VOC).
  • Prioritization methods: MoSCoW, WSJF, and the Effort-Impact Matrix.
  • A3 Problem Solving: Structure and practical use.
  • Comparative overview of Lean, Agile, and Six Sigma.

3. Lean Kanban (4 hours)

  • Core concepts and components of the Kanban system.
  • Effective board management techniques.
  • Managing Pull systems and Work In Progress (WIP) limits.
  • Flow metrics: Lead Time, Cycle Time, and Takt Time.

4. Applying Lean to Processes (4 hours)

  • Value Stream Mapping (VSM).
  • Identifying waste within banking operations.
  • Implementing KAIKAKU (breakthrough innovation).

5. Additional Lean Tools (2 hours)

  • GEMBA (going to the real place).
  • KAIZEN (continuous improvement).
  • Root cause analysis: Ishikawa diagrams and the 5 Whys.
  • POKA-YOKE (error-proofing).

Recap and Future Actions

Requirements

  • A solid grasp of fundamental project management concepts.
  • Practical experience with business or banking process workflows.
  • Basic familiarity with Agile or Lean frameworks.

Target Audience

  • Process managers and analysts.
  • Project managers within the banking and financial services industries.
  • Specialists engaged in requirements gathering and continuous process improvement.
 16 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 3900 € + VAT*

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