Course Outline

Stakeholder Identification and Analysis

  1. Who are stakeholders
  • Types of stakeholders
  • Formal and informal

2. Stakeholder analysis 

  • Influence and engagement
  • Expectations and needs

3. Management strategies 

  • Stakeholder maps

Working with Stakeholders

  1. Communication with stakeholders
  • Tailoring the message

2. Conflict management 

  •  Conflicting interests

3. Building relationships

  •  Trust and credibility

4. Maintaining engagement 

  • Relationship monitoring

Requirements

  • Professional Experience in a role requiring cross-departmental collaboration or client-facing responsibilities.
  • Knowledge Level: Basic familiarity with project lifecycles or organizational structures (Intermediate entry level).
  • Core Competencies:
    • Experience in attending or leading project meetings.
    • Basic understanding of the difference between internal and external clients.

Audience:

  • Project managers.
  • Analysts.
  • Team leaders.
  • Consultants.
 14 Hours

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