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Duration 14 hours
Course Outline
Introduction to Digital Transformation in Insurance
- Drivers behind digital transformation in the insurance sector
- Essential digital capabilities and maturity models
- Organisational impacts on people, processes, and technology
Emerging Technologies: AI, Big Data, IoT, and Automation
- Overview of AI/ML applications in underwriting, claims processing, and fraud detection
- Big Data platforms and analytics for pricing and market segmentation
- IoT sensor data applications in telematics, fleet monitoring, and preventive maintenance
- Opportunities for Robotic Process Automation (RPA) and workflow optimisation
InsurTech and the Future of the Insurance Ecosystem
- InsurTech business models and partnership strategies
- Platform ecosystems, APIs, and considerations for data sharing
- Embedded insurance, usage-based insurance, and emerging distribution channels
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and omnichannel experiences
- Personalisation, CX measurement, and engagement tactics
- Transforming the claims experience and implementing self-service tools
Data-Driven Decision Making and Risk Management
- Data governance, quality assurance, and privacy in insurance contexts
- Predictive analytics for risk scoring and portfolio management
- Scenario analysis and stress-testing using data-driven models
Innovation Frameworks and Change Management
- Building innovation capacity: labs, pilots, and scaling from pilots to programs
- Change management techniques for successful digital adoption
- Measuring impact and aligning digital initiatives with business value
Digital Tools for Daily Operations and Communication
- Collaboration platforms, low-code/no-code tools, and process automation
- Digital document management, e-signatures, and secure communication channels
- Operational dashboards and alerting systems for day-to-day monitoring
Case Studies: Success Stories in Latin America and Beyond
- Regional examples of telematics, digital distribution, and claims automation
- Key lessons learned: partnerships, regulatory compliance, and scalability
- Group exercise: Translating case study insights into a local action plan
Summary and Next Steps
Requirements
- A solid grasp of fundamental insurance principles
- Knowledge of business processes and digital workflows
- A strong interest in innovation and technology adoption
Target Audience
- Insurance practitioners and underwriters
- Product managers and innovation leaders within the insurance sector
- Operations and IT personnel supporting insurance processes
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
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