Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Course Outline
Introduction to Digital Transformation in Insurance
- Drivers fueling digital transformation in the insurance sector
- Essential digital capabilities and maturity assessment models
- Organisational impacts on people, processes, and technology
Emerging Technologies: AI, Big Data, IoT, and Automation
- Overview of AI/ML applications in underwriting, claims processing, and fraud detection
- Big Data platforms and analytics for pricing and customer segmentation
- IoT sensor data utilisation for telematics, fleet monitoring, and preventive maintenance
- Opportunities in Robotic Process Automation (RPA) and workflow automation
InsurTech and the Future of the Insurance Ecosystem
- InsurTech business models and strategic partnership approaches
- Platform ecosystems, API integration, and data sharing considerations
- Embedded insurance, usage-based insurance, and emerging distribution channels
Customer-Centric Strategies in the Digital Age
- Designing digital customer journeys and omnichannel experiences
- Personalisation techniques, CX measurement, and engagement tactics
- Transforming the claims experience and implementing self-service tools
Data-Driven Decision Making and Risk Management
- Data governance, quality assurance, and privacy within insurance contexts
- Predictive analytics for risk scoring and portfolio management
- Scenario analysis and stress-testing via data-driven models
Innovation Frameworks and Change Management
- Building innovation capabilities: labs, pilots, and scaling to broader programmes
- Change management techniques for successful digital adoption
- Measuring impact and aligning digital initiatives with business value
Digital Tools for Daily Operations and Communication
- Collaboration platforms, low-code/no-code tools, and process automation
- Digital document management, e-signatures, and secure communications
- Operational dashboards and alert systems for daily monitoring
Case Studies: Success Stories in Latin America and Beyond
- Regional examples of telematics, digital distribution, and claims automation
- Key lessons on partnerships, regulatory compliance, and scalability
- Group exercise: translating case study insights into a local action plan
Summary and Next Steps
Requirements
- A foundational grasp of core insurance concepts
- Familiarity with business processes and digital workflows
- A keen interest in innovation and the adoption of new technologies
Target Audience
- Insurance professionals and underwriters
- Product managers and innovation leaders within the insurance sector
- Operations and IT teams supporting insurance processes
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
