Management Training in Lisbon

This instructor-led, live training in Lisbon (online or onsite) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.

Leadership for Directors and Board Members is a course designed to strengthen the leadership and governance capabilities of directors and board members.

This instructor-led, live training (online or onsite) is aimed at directors, executives, and board members who wish to develop effective leadership, governance, and decision-making skills at the board level.

By the end of this training, participants will be able to:

• Understand the legal, ethical, and strategic responsibilities of directors and board members.
• Apply principles of good governance to improve organizational performance.
• Foster effective communication and collaboration in the boardroom.
• Respond to crises and manage risks at the executive level.

Format of the Course

• Interactive lecture and facilitated discussion.
• Case studies and role-playing exercises.
• Group activities and scenario-based analysis.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led live training in Lisbon (online or onsite) targets intermediate to advanced board members and directors who aim to enhance their leadership, governance, and decision-making skills.

By the end of this training, participants will be able to:

• Comprehend the core responsibilities and legal obligations of a director.
• Establish effective governance frameworks and foster positive boardroom dynamics.
• Strengthen strategic decision-making and risk management competencies.
• Enhance communication, leadership, and ethical decision-making at the board level.

This instructor-led, live training in Lisbon (online or onsite) is designed for organizational leaders who wish to learn how to drive change within their organizations by implementing effective change leadership strategies.

Upon completion of this training, participants will be able to:

• Comprehend the impact of change leadership on individuals, teams, and the broader organization.
• Apply strategic planning practices to organizational change efforts.
• Effectively orchestrate organizational change through proactive change leadership.

This instructor-led, live training in Lisbon (online or onsite) is designed for intermediate-level professionals who want to develop a systematic approach to identifying, analysing, and resolving problems using RCA methodologies.

By the end of this training, participants will be able to:

• Grasp the essential concepts of RCA and continuous improvement cycles.
• Apply various RCA tools to identify the root cause of problems.
• Develop and implement effective problem-solving strategies.
• Integrate RCA into organizational improvement and prevention efforts.

This instructor-led, live training in Lisbon (online or onsite) is designed for beginner-level SAP consultants who aim to gain practical experience and develop a comprehensive understanding of the Employee Central module.

Upon completion of this training, participants will be able to:

• Acquire deep insights into the SuccessFactors Employee Central module.
• Comprehend and configure critical module components, such as provisioning, security protocols, and data management.
• Execute both fundamental and intricate support and maintenance configurations.

Introduction

Everyone interacts with customers, and delivering excellent service is vital for fostering loyalty and securing repeat business.

This Customer Care Service course explores various customer types and strategies for enhancing service delivery while promoting personal and professional growth. Participants will develop essential skills, including face-to-face interaction, telephone etiquette, handling difficult situations, and strategies to encourage repeat engagements.

Objective

Recognizing that customer interaction is universal, the emphasis on positive service delivery is paramount for driving repeat business opportunities.

This Customer Care Services course aims to equip participants with foundational skills and knowledge necessary for front-line staff managing customer contacts via phone, email, and in-person encounters. It covers telephone techniques for challenging interactions and methods for successfully fostering repeat business.

Training Benefits

• Identify and fulfill customer expectations
• Communicate clearly and effectively with customers
• Manage customer perceptions
• Adapt to various customer personalities
• Respond adeptly to both in-person and telephone interactions
• Compose effective emails and formal letters
• Manage stress effectively
• Engage in course discussions and practical exercises
• Participate in stimulating exercises throughout the session to sharpen problem-solving abilities and refine customer care skills and mindset. The course is designed to suit a wide variety of customer service and fulfillment environments

This instructor-led, live training in Lisbon (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract, and engage with top international talents.

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Selling Candidates the Opportunity & Partnering with Hiring Managers

Finance / Management

In today's interconnected world, a brand's digital presence is vital for a business's survival.

This instructor-led, live training is designed for marketing professionals at all levels who want to strengthen a business's online brand positioning, evaluate brand performance, and manage brand image and reputation through the execution of a comprehensive Online Brand Audit.

The aggregate of various online touch points ultimately shapes how your target audiences perceive your company and whether they decide to engage in business with you.

Conducting an online brand audit has become standard practice for businesses to evaluate and reinforce their brand positioning within a specific market.

Beyond assessing your brand's owned online assets for strengths and weaknesses, this audit dissects how your brand is discussed on online channels you do not own, thereby evaluating brand perception.

By the end of conducting an online brand audit, you will be equipped to develop a transformative brand marketing strategy that aligns with broader business goals.

Although this course falls under the category of 'Brand Management', it intersects with numerous other disciplines within an organization, ranging from customer experience and online user journeys to uncovering insights, marketing strategy, and planning.

By the end of this training, participants will be able to:

• Evaluate a brand's online presence to identify strengths and weaknesses.
• Uncover a business's online reputation and image.
• Identify and reinforce a brand's positioning within a given market.
• Build a results-driven brand strategy and an integrated online marketing communication plan.
• Conduct a competitive brand analysis and create industry perceptual maps.
• Perform an SEO audit.
• Learn the updated SEO guidelines in the age of AI.
• Uncover valuable insights regarding how different customer groups perceive a business and its products or services.
• Administer online social listening.
• Use AI to make conducting routine brand audits more efficient.

NobleProg is an official ISACA COBIT® Training Partner. COBIT® is a framework for the enterprise governance and management of information and technology (I&T) that supports enterprise goal achievement.

Upon completion of this course, participants will be capable of:

• Recognising the necessity of managing one’s own behaviour as a precursor to influencing the behaviour of others
• Gaining insight into the strengths and limitations associated with various communication mediums
• Effectively managing internal and external customers and stakeholders

Course Format

This course employs a highly interactive approach, blending the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Real-world case studies

This instructor-led, live training in Lisbon (online or onsite) is aimed at HR personnel, store managers, and operations supervisors who wish to use competency-based interviewing techniques to identify ideal candidates, design effective screening processes, and balance rigour with inclusivity to attract a broader talent pool.

This instructor-led live training in Lisbon (online or onsite) is designed for current CTOs and aspiring leaders, such as technical directors or technical managers, who wish to acquire the technical and managerial perspective required to become an effective CTO.

Upon completion of this training, participants will be capable of:

• Hiring and leading a dynamic, innovative technical team.
• Effectively adopting and managing the technology necessary to develop high-quality products.
• Applying practical techniques and strategies for product and project management.
• Scaling business operations and steering the organization in the right direction.

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed specifically for mid-level managers, this course addresses the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

Target Audience

• Colleagues
• Managers and supervisors
• Internal and external customers and stakeholders

Course Format

The session will be highly interactive, combining:

• Facilitated discussions
• Slide presentations
• Practical exercises
• Case studies

By the end of this course, participants will be able to:

• Understand conflict and its impact on themselves and others
• Distinguish between assertive and non-assertive behaviours
• Recognise the importance of self-management prior to managing others
• Develop the capability to handle conflict assertively
• Build confidence through demonstrations and practical simulations

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training Lisbon (online or onsite) is designed for individuals feeling stressed who wish to manage their stress effectively and achieve a calmer, clearer, and more energetic state in their daily lives.

By the end of this training, participants will be able to:

• Understand the two types of stress: distress and eustress.
• Articulate your personal indicators and relievers of stress.
• Create a plan with specific routines to enhance calm, clarity, and energy, while minimizing stress accumulated throughout the day.
• Shift negative emotions and boost positive ones using proven techniques.
• Address stress-causing disempowering beliefs regarding work, life, and relationships.

This course provides a clear, practical understanding of the Incoterms® 2020 rules, how they define the responsibilities of buyers and sellers in international trade, and how to apply them correctly in real-world transactions. Through interactive discussions and case studies, participants will learn how to select the right Incoterm for their needs, avoid common mistakes, and ensure smooth, dispute-free shipments.

Upon completing the training course, you will be eligible to sit for the exam. Should you pass, you can apply for the “Certified ISO 22301 Lead Implementer” credential. This internationally recognised certificate validates your professional capabilities and practical knowledge to implement a Business Continuity Management System (BCMS) in accordance with ISO 22301 requirements within an organisation.

Who should attend?

• Project managers and consultants working on business continuity
• Expert advisors aiming to master the implementation of a business continuity management system
• Individuals tasked with maintaining conformity with BCMS requirements within an organisation
• Members of the BCMS team

Learning objectives

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used to implement and effectively manage a BCMS
• Learn how to interpret and apply the requirements of ISO 22301 within the specific context of an organisation
• Understand the operation of the business continuity management system and its processes as defined by ISO 22301
• Acquire the necessary knowledge to support an organisation in effectively planning, implementing, managing, monitoring, and continually improving a BCMS

Educational approach

• This training course is grounded in theory, implementation best practices, and the ISO 22301 requirements essential for BCMS implementation.
• Lecture sessions are reinforced with practical exercises based on a case study, including role-playing and discussions.
• Participants are encouraged to interact with one another and engage in discussions and exercises.
• The exercises mirror the format of the certification exam.

General Information

• Certification fees are included in the exam price. After completing the course, you will be able to book the exam.
• Participants will receive training materials comprising over 450 pages of explanatory information and practical examples.
• An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
• Candidates who fail the exam may retake it within 12 months of the initial attempt at no additional cost.

The ISO 9001 Foundation training provides you with the essential knowledge to implement and manage a Quality Management System (QMS) in accordance with ISO 9001 standards. Throughout this course, you will gain a clear understanding of the various components of a QMS, including QMS policy, procedures, performance metrics, management commitment, internal audits, management reviews, and continual improvement.

Upon completing this course, you will be eligible to sit for the examination and apply for the “PECB Certified ISO 9001 Foundation” credential. This PECB Foundation Certificate demonstrates that you have comprehended the fundamental methodologies, requirements, framework, and management approach.

Who should attend?

• Professionals involved in Quality Management
• Individuals aiming to acquire knowledge about the core processes of Quality Management Systems (QMS)
• Individuals interested in pursuing a career in Quality Management

The “PECB Certified ISO 9001 Foundation” exam fully aligns with the requirements of the PECB Examination and Certification Programme (ECP). The exam assesses the following competency domains: Domain 1: Fundamental principles and concepts of a Quality Management System (QMS); Domain 2: Quality Management System (QMS).

After successfully passing the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included in the exam price.

Training materials comprising over 200 pages of information and practical examples will be provided.

A participation certificate awarding 14 CPD (Continuing Professional Development) credits will be issued.

In the event of an exam failure, you may retake the exam free of charge within 12 months.

Lean Distribution involves applying Lean Manufacturing principles to distribution, logistics, and supply chain operations. The primary objective is to create value for customers by identifying and removing waste—defined as any activity that does not contribute to that value.

In this instructor-led live training, participants will learn the methodologies, team structures, and tools required to implement Lean practices within their own distribution centers and supply chain operations, while fostering a culture of continuous improvement.

The training integrates case studies and discussions with practical, hands-on exercises using the tools, metrics, and methods necessary to deploy Lean systems and processes. Key concepts covered include:

• Calculating the true cost of fulfillment
• Reducing total costs throughout the supply chain
• Overcoming resistance to change
• Developing leadership skills and instilling a Lean mindset across the organization

Course Format

• A combination of lectures, discussions, exercises, and hands-on practice

This instructor-led, live training session (available online or in-person) is tailored for professionals at a beginner to intermediate level who aim to successfully introduce, deploy, and maintain 5S practices within their organisations.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Lisbon (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Course Objectives:

• This one-day course aims to equip trainees and participants with the following capabilities upon completion:
  • Articulate the definition of risk, its origins, and its business impact, driven by enhanced awareness of the subject.
  • Provide examples that assist the organisation in minimising, and ideally eliminating, risk.
  • Proactively forecast risks and challenges effectively.
  • Explore various techniques to identify, mitigate, and control risk.
  • Work with internal channels to bolster organis-wide risk management.

Overview

This five-day programme is designed to help delegates enhance their strategic thinking, planning, and management capabilities, including the tactical and operational requirements necessary for successful implementation in high-stakes environments. The course addresses critical challenges such as conflict management, change management, the attributes of effective leadership, and techniques for motivating teams. Through the use of interactive case studies and sector-specific examples, delegates are encouraged to share their experiences and challenges, fostering the development of practical, work-focused solutions that they can immediately apply in their professional roles.

The primary objective of the programme is to equip executives with the skills to scan the business environment to identify profitable opportunities and develop strategies for gaining a competitive advantage in an increasingly competitive landscape. Additionally, the programme provides insight into leadership best practices and behaviours that strengthen executives' capacity to manage the complexities and uncertainties associated with leading high-performance organisations.

Learning Objectives

Upon completion of this course, delegates will be able to:

• Identify the main challenges faced by an organisation;
• Explain various approaches to organisational development planning;
• Analyse the current business environment and its influence on the organisation;
• Analyse resources both internal and external to the organisation;
• Explain various approaches to managing strategy and its role within the business plan;
• Evaluate alternative development strategies to recommend those best suited to the firm's needs;
• Apply a deeper understanding of strategic development plans;
• Objectively discuss the risks, benefits, and costs associated with implementing a new strategy, including managing team conflict;
• Define approaches to managing identified risks;
• Analyse the potential positive and negative impacts on the firm resulting from implementing a new strategy;
• Design policies, systems, and processes to successfully implement emerging strategic plans;
• Cover the key steps in change management.

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course comprises facilitated workshops supplemented by case studies drawn from published real-life examples and/or practical experience. Attendees will have opportunities to work in small groups to synthesise ideas and strategies and to apply the material within the context of their own organisations or departments. Open forum discussions will also be a key component of the learning process.

This instructor-led, live training in Lisbon (online or onsite) is designed for mid-to-senior managers, team leaders, and strategy professionals who wish to sharpen their strategic thinking capabilities, craft compelling visions, translate vision into actionable strategy, and lead implementation with confidence.

This course is designed for decision makers who do not need to perform calculations or analyses themselves, but rather need to comprehend them and determine which statistical methods are most relevant for their organization's strategic planning.

For instance, a prospective participant might need to decide how many samples must be collected before making a launch decision for a product.

If you require a more comprehensive course that covers the fundamentals of statistical thinking, please review the 5-day 'Statistics for Managers' training.

Target Audience

Senior managers seeking a deeper understanding of the core issues in Strategic Management and how to apply them effectively.

Course Format

The course is delivered through a blend of:

• Facilitated discussions
• Slide presentations
• Case studies and practical examples

By the end of the course, participants will be able to:

• Identify the foundational issues of effective strategic leadership and their connection to a robust organisational climate.
• Explain various strategic business models and assess their potential implications for their own organisations.
• Clarify the key concepts underpinning the development of high-performing teams and the management of change.
• Define and utilise essential financial metrics to evaluate strategic success.