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 Duration 7 hours

Course Outline

Leadership vs. Management

  • The similarities and distinctions between Leadership and Management, including the attributes of a Great Leader;
  • and the characteristics that define a Great Manager?
  • Management Styles
  • Organisational Climate
  • Aligning Management Styles with the Organisational Climate

Building a Successful Team

  • Defining what constitutes a Team
  • The stages of Team Development
  • How managers can actively influence the stages of Team Development…?

Performance Management

  • Setting Objectives
  • Managing Individuals’ Performance
  • Coaching for Performance Improvement
  • Delegation
  • Utilizing Feedback as a Performance Management tool

Effectively Delivering Change

  • Why Change succeeds (or fails)
  • The 9 key principles of change
  • The emotional responses to change
  • Resistance to change – and the potential benefits of resistance

Negotiating for Optimal Results

  • Communication techniques in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Evaluating and Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process

Managing Conflict

  • Identifying the root causes of conflict?
  • The Phases of Conflict Handling
    • Comprehending the Conflict
    • Understanding your own / the other person’s position in the conflict
    • Resolving the Conflict
  • Kilmann’s Five Conflict-Handling Modes – and their practical application
  • Bridging the Gap

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 1300 € + VAT*

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