Problem Solving with Root Cause Analysis (RCA) Training Course

This instructor-led, live training in Portugal (online or onsite) targets intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations.

By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

The ISO 9001 Foundation training provides you with the essential knowledge to implement and manage a Quality Management System (QMS) in accordance with ISO 9001 standards. Throughout this course, you will gain a clear understanding of the various components of a QMS, including QMS policy, procedures, performance metrics, management commitment, internal audits, management reviews, and continual improvement.

Upon completing this course, you will be eligible to sit for the examination and apply for the “PECB Certified ISO 9001 Foundation” credential. This PECB Foundation Certificate demonstrates that you have comprehended the fundamental methodologies, requirements, framework, and management approach.

Who should attend?

• Professionals involved in Quality Management
• Individuals aiming to acquire knowledge about the core processes of Quality Management Systems (QMS)
• Individuals interested in pursuing a career in Quality Management

The “PECB Certified ISO 9001 Foundation” exam fully aligns with the requirements of the PECB Examination and Certification Programme (ECP). The exam assesses the following competency domains: Domain 1: Fundamental principles and concepts of a Quality Management System (QMS); Domain 2: Quality Management System (QMS).

After successfully passing the exam, you can apply for the “PECB Certified ISO 9001 Foundation” credential.

General Information

Certification fees are included in the exam price.

Training materials comprising over 200 pages of information and practical examples will be provided.

A participation certificate awarding 14 CPD (Continuing Professional Development) credits will be issued.

In the event of an exam failure, you may retake the exam free of charge within 12 months.

The ISO 9001 Lead Auditor training programme empowers you to develop the necessary expertise to conduct a Quality Management System (QMS) audit by applying widely recognised audit principles, procedures, and techniques. Throughout this course, you will acquire the knowledge and skills required to plan and execute both internal and external audits in accordance with ISO 19011, as well as manage the certification process per ISO/IEC 17021-1.

Through practical exercises, you will master audit techniques and become competent in managing an audit programme, leading an audit team, communicating with clients, and resolving conflicts.

Upon acquiring the requisite expertise to perform these audits, you may sit for the examination and apply for the “PECB Certified ISO 9001 Lead Auditor” credential. By obtaining a PECB Lead Auditor Certificate, you demonstrate the capability and competence to audit organisations based on best practices.

Who should attend?

• Auditors aiming to perform and lead Quality Management System (QMS) certification audits
• Managers or consultants wishing to master the Quality Management System audit process
• Individuals responsible for maintaining compliance with QMS requirements
• Technical experts preparing for a Quality Management System audit
• Expert advisors in Quality Management

General information

• Certification fees are included in the examination price
• Training material comprising over 450 pages of content and practical examples will be provided
• A participation certificate awarding 31 CPD (Continuing Professional Development) credits will be issued
• In the event of an unsuccessful attempt, you may retake the exam free of charge within 12 months

The ISO 9001 Lead Implementer training equips you with the expertise needed to support organizations in establishing, implementing, managing, and maintaining a Quality Management System (QMS) in accordance with ISO 9001. Throughout the course, you will develop a robust understanding of QMS best practices, which will help improve customer satisfaction and boost overall organizational performance and effectiveness.

After mastering the essential concepts of Quality Management, you can take the certification exam to earn the “PECB Certified ISO 9001 Lead Implementer” credential. This certification validates your practical knowledge and professional ability to implement ISO 9001 within an organization.

This programme aims to shift the internal audit process from a reactive approach of identifying issues to a proactive strategy focused on prevention. By mastering Root Cause Analysis, the Internal Audit team can effectively eliminate recurring findings. This approach ensures that when a control weakness is identified, the resulting recommendations provide a lasting solution, thereby protecting the company’s operational efficiency and financial integrity.

Failing to adopt a structured RCA approach exposes the organisation to significant risks:

• Financial Leakage: Unaddressed root causes in financial processes result in accumulating losses that worsen over time.
• Inefficient Use of Resources: Auditors dedicate a significant amount of extra time to re-examining failed controls rather than addressing new strategic risks.
• Reduced Influence: Repeatedly flagging the same issues diminishes the credibility and impact of the Audit Division among senior management and the audited entities.

This live, instructor-led training in Portugal (online or onsite) is tailored for intermediate-level internal auditors seeking to boost their audit proficiency by leveraging structured RCA techniques.

By the conclusion of this training, participants will be equipped to:

• Comprehend RCA methodologies and their function within internal auditing.
• Detect and examine the root causes of audit findings.
• Employ RCA tools such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA).
• Construct corrective and preventive action plans grounded in RCA insights.
• Integrate RCA into the internal audit process to optimize risk management.

This live, instructor-led session, conducted online or on-site, targets intermediate-level safety experts and operational managers looking to strengthen their skills in incident investigation, systemic weakness detection, and the design of effective corrective and preventive actions.

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Grasp the fundamentals of Statistical Process Control (SPC).
• Utilise essential SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Construct and interpret various types of control charts for variable and attribute data to detect and analyse process variations.
• Calculate and interpret process capability indices.