Management Training in Coimbra

Value Stream Mapping (VSM) is a Lean methodology used to visually chart the flow of materials and information necessary to deliver a product or service to the customer. It highlights value-adding versus non-value-adding activities to eliminate MUDAS (waste).

This instructor-led live training, available either online or onsite, targets beginner to intermediate practitioners and managers who wish to learn, apply, and lead VSM projects to enhance process efficiency and productivity across their value chains.

By the end of this training, participants will be able to:

• Create a current-state value stream map that includes accurate operating time calculations and distinguishes between value-add and non-value-add activities.
• Identify and classify MUDAS across the value chain and quantify their impact on lead time and productivity.
• Design a future-state value stream map with improved flow, reduced waste, and updated time calculations.
• Develop clear, prioritized action plans to implement the future-state map and measure improvements.

Format of the Course

• Interactive lecture and discussion.
• Hands-on mapping exercises using real process examples from the client.
• Group workshops to produce current and future state maps and action plans.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Coimbra (online or onsite) is aimed at beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in Coimbra (online or onsite) is designed for HR professionals and managers at the beginner level who wish to acquire foundational knowledge on leveraging AI to optimise HR processes, enhance employee satisfaction, and make strategic decisions based on data.

Upon completion of this training, participants will be able to:

• Comprehend the potential and practical applications of AI in HR management.
• Learn how to optimise HR processes using AI tools.
• Improve the employee experience through AI-driven strategies.
• Apply AI insights to make strategic HR decisions.

This instructor-led, live training in Coimbra (online or onsite) is designed for intermediate to advanced finance and asset management professionals who wish to optimize asset tracking, control, and compliance with International Financial Reporting Standards (IFRS).

Upon completion of this training, participants will be able to:

• Classify and configure fixed assets in accordance with IFRS regulations.
• Manage the creation, acquisition, and capitalization of assets.
• Implement robust control measures for asset tracking and monitoring.
• Apply suitable depreciation and amortization methodologies.
• Effectively process asset movements, transfers, and disposals.
• Ensure compliance with financial reporting and audit standards.

This instructor-led live training, available online and onsite, is designed for intermediate-level safety professionals and operational managers who wish to enhance their ability to investigate incidents, identify systemic weaknesses, and design effective corrective and preventive actions.

This instructor-led, live training in Coimbra (online or onsite) targets intermediate-level quality managers and healthcare administrators who wish to learn the key concepts, tools, and techniques essential for quality auditing in healthcare, pass the certification exams, and apply quality management principles in their organizations.

By the end of this training, participants will be able to:

• Understand the principles and practices of quality auditing in healthcare.
• Develop and implement effective quality management systems.
• Conduct comprehensive audits and analyze audit data.
• Prepare for and pass the CMQ/OE and ASQ certification exams.
• Apply ethical principles and regulatory requirements in quality auditing.

Leadership for Directors and Board Members is a course designed to strengthen the leadership and governance capabilities of directors and board members.

This instructor-led, live training (online or onsite) is aimed at directors, executives, and board members who wish to develop effective leadership, governance, and decision-making skills at the board level.

By the end of this training, participants will be able to:

• Understand the legal, ethical, and strategic responsibilities of directors and board members.
• Apply principles of good governance to improve organizational performance.
• Foster effective communication and collaboration in the boardroom.
• Respond to crises and manage risks at the executive level.

Format of the Course

• Interactive lecture and facilitated discussion.
• Case studies and role-playing exercises.
• Group activities and scenario-based analysis.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Leadership involves guiding individuals and teams towards organizational goals while cultivating trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with their own well-being.

This instructor-led, live training (online or onsite) is designed for beginner to intermediate leaders, managers, and professionals who want to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Coimbra (online or onsite) is aimed at intermediate-level internal auditors who wish to enhance their audit effectiveness by applying structured RCA techniques.

By the end of this training, participants will be able to:

• Understand RCA methodologies and their role in internal auditing.
• Identify and analyse the root causes of audit findings.
• Apply RCA tools such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis (FMEA).
• Develop corrective and preventive action plans based on RCA findings.
• Integrate RCA into the internal audit process to improve risk management.

Kaizen is a structured methodology for continuous improvement that centres on small, incremental changes designed to eliminate waste, enhance quality, and boost efficiency.

This instructor-led live training (available online or onsite) is tailored for beginner to intermediate-level professionals seeking to apply Kaizen principles across various departments to strengthen process discipline, improve communication, eliminate waste, and increase staff engagement.

By the end of this training, participants will be able to:

• Comprehend the foundational principles of Kaizen and its connection to Lean methodologies.
• Utilise tools such as 5S, root cause analysis, and visual management to reduce inefficiencies.
• Cultivate a culture of structured problem-solving and team-based improvements.
• Implement Kaizen initiatives across key operational and support functions.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and practical applications.
• Hands-on implementation within a live-lab or workshop setting.

Course Customisation Options

• To request customised training for this course, please contact us to make arrangements.

This instructor-led, live training in Coimbra (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Grasp the fundamentals of Statistical Process Control (SPC).
• Utilise essential SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Construct and interpret various types of control charts for variable and attribute data to detect and analyse process variations.
• Calculate and interpret process capability indices.

This instructor-led, live training in Coimbra (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to find, attract and engage with international candidates.

By the end of this training, participants will be able to:

• Understand cultural differences
• Understand legal and regulatory aspects
• Apply global employer branding
• Access global talent and recruitment channels

This instructor-led, live training in Coimbra (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to discover, learn, and transform into today's top leaders. It is also for companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This highly interactive course combines individual and group discussions with practical skills training, enabling participants to exchange ideas and elevate their competencies.

Audience

Designed for individuals seeking to strengthen their assertiveness skills.

Aim

The course aims to boost confidence and enhance participants' ability to communicate with assurance and assertiveness towards both colleagues and customers.

Objectives

By the end of the programme, participants will be able to:

• Identify and overcome barriers to assertive behaviour.
• Recognise assertive and non-assertive traits in themselves and others, and apply effective management strategies.
• Communicate effectively with diverse audiences to secure mutually beneficial outcomes wherever possible.
• Handle challenging situations with greater effectiveness.

This instructor-led, live training (available online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

Finance / Management

In today's interconnected world, a brand's digital presence is vital for a business's survival.

This instructor-led, live training is designed for marketing professionals at all levels who want to strengthen a business's online brand positioning, evaluate brand performance, and manage brand image and reputation through the execution of a comprehensive Online Brand Audit.

The aggregate of various online touch points ultimately shapes how your target audiences perceive your company and whether they decide to engage in business with you.

Conducting an online brand audit has become standard practice for businesses to evaluate and reinforce their brand positioning within a specific market.

Beyond assessing your brand's owned online assets for strengths and weaknesses, this audit dissects how your brand is discussed on online channels you do not own, thereby evaluating brand perception.

By the end of conducting an online brand audit, you will be equipped to develop a transformative brand marketing strategy that aligns with broader business goals.

Although this course falls under the category of 'Brand Management', it intersects with numerous other disciplines within an organization, ranging from customer experience and online user journeys to uncovering insights, marketing strategy, and planning.

By the end of this training, participants will be able to:

• Evaluate a brand's online presence to identify strengths and weaknesses.
• Uncover a business's online reputation and image.
• Identify and reinforce a brand's positioning within a given market.
• Build a results-driven brand strategy and an integrated online marketing communication plan.
• Conduct a competitive brand analysis and create industry perceptual maps.
• Perform an SEO audit.
• Learn the updated SEO guidelines in the age of AI.
• Uncover valuable insights regarding how different customer groups perceive a business and its products or services.
• Administer online social listening.
• Use AI to make conducting routine brand audits more efficient.

Target Audience:

This course is tailored for all personnel seeking a broader perspective on the Change Process to optimise outcomes for their respective business areas.

Course Format

The session utilises a blend of:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and Case Studies

Upon completion, participants will be capable of:

• Articulating the foundational Change Strategies that guide organisational change planning
• Comprehending the application and importance of the 9 Change Principles
• Developing a Change Plan tailored to their specific business segment

This instructor-led, live training (online or onsite) is aimed at intermediate-to-advanced level managers, directors, enterprise architects, and business transformation leaders who wish to establish, operate, and scale a highly effective Centre of Excellence (CoE) within their organisation.

Upon completion of this course, participants will be capable of:

• Recognising the necessity of managing one’s own behaviour as a precursor to influencing the behaviour of others
• Gaining insight into the strengths and limitations associated with various communication mediums
• Effectively managing internal and external customers and stakeholders

Course Format

This course employs a highly interactive approach, blending the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Real-world case studies

This instructor-led, live training in Coimbra (online or onsite) is aimed at HR personnel, store managers, and operations supervisors who wish to use competency-based interviewing techniques to identify ideal candidates, design effective screening processes, and balance rigour with inclusivity to attract a broader talent pool.

This instructor-led live training in Coimbra (online or onsite) is designed for current CTOs and aspiring leaders, such as technical directors or technical managers, who wish to acquire the technical and managerial perspective required to become an effective CTO.

Upon completion of this training, participants will be capable of:

• Hiring and leading a dynamic, innovative technical team.
• Effectively adopting and managing the technology necessary to develop high-quality products.
• Applying practical techniques and strategies for product and project management.
• Scaling business operations and steering the organization in the right direction.

This instructor-led, live training provides a comprehensive, non-academic framework for designing, implementing, and operating Human-in-the-Loop (HITL) architectures. Participants will discover how to transition from basic data-labelling workflows to sophisticated, real-time human-AI collaboration systems. The curriculum emphasises the operational "flight mechanics" of oversight: building escalation ladders, fighting automation complacency, routing based on model confidence, and satisfying rigorous regulatory compliance frameworks.

Overview

Global regulators are increasingly linking the level of risk a bank takes to the capital it must hold, while financial institutions are increasingly adopting risk-based management practices. As banks, their products, regulatory frameworks, and global markets grow more complex, effective risk management faces greater challenges. A critical lesson from the banking crisis of the past five years is that risks are highly interconnected; to manage them efficiently, banks must understand these interactions.

Key features include:

• An explanation of current risk-based regulations
• A detailed review of the major risks facing banks
• Industry best practices for adopting an enterprise-wide approach to integrating risk management
• Using governance techniques to foster a group-wide culture where everyone actively manages risks in alignment with the bank’s strategic objectives
• An exploration of the challenges risk managers may face in the future.

The course extensively utilizes case studies designed to explore, examine, and reinforce the concepts and ideas covered over the five days. Historical events at banks are used throughout to highlight failures in risk management and to discuss actions that could have prevented losses.

Objectives

This course aims to help bank management deliver an appropriate integrated strategy for managing the complex and evolving risks and regulations in today’s international banking environment. Specifically, it provides senior management with an understanding of:

• Major risks within the financial industry and key international risk regulations
• How to manage a bank’s assets and liabilities while maximizing returns
• The interaction between different risk types and how banks use an integrated approach for management
• Corporate governance and best practice approaches for managing diverse stakeholder interests
• How to develop a culture of risk governance as a tool for minimizing unnecessary risk-taking.

Who should attend this seminar

This course is intended for those new to integrated risk management, senior management responsible for strategic risk management, or individuals seeking to deepen their understanding of enterprise risk management. It is useful for:

• Board-level bank management
• Senior managers
• Senior risk managers and analysts
• Senior directors and risk managers responsible for strategic risk management
• Internal auditors
• Regulatory and compliance personnel
• Treasury professionals
• Asset and liability managers and analysts
• Regulators and supervisory professionals
• Suppliers and consultants to banks and the risk management industry
• Corporate governance and risk governance managers.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Coimbra (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The primary objective of this programme is to shift the audit process from a reactive approach focused on "identifying" issues to a proactive strategy centred on "preventing" them. By mastering Root Cause Analysis, the Internal Audit team will specifically target the elimination of recurring findings. This ensures that once a weakness is identified, the recommendations offer a permanent solution, thereby safeguarding the company's operational efficiency and financial integrity.

Failing to implement structured RCA creates a high-risk environment:

• Financial Erosion: Unresolved root causes within financial processes lead to cumulative leaks that expand over time.
• Resource Wastage: Auditors spend 40% more time re-auditing the same failed controls rather than focusing on new strategic risks.
• Diminished Authority: Repeatedly highlighting the same issues weakens the Audit Division's influence with senior management and auditees.

This instructor-led, live training in Coimbra (online or onsite) is aimed at mid-to-senior managers, team leaders, and strategy professionals who wish to sharpen their ability to think strategically, craft compelling visions, translate vision into actionable strategy, and lead implementation with confidence.

This instructor-led, live training in Coimbra (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level participants, addressing the difficulty of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the 'web of influence'—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face 'hidden blockers', sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyse their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers, and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.