Management Training in Almada

Lean is a methodology focused on maximizing value while minimizing waste in processes.

This instructor-led, live training (online or onsite) is aimed at intermediate-level banking and process management professionals who wish to apply Lean and Agile tools to improve efficiency in managing requirements, projects, and operational processes.

By the end of this training, participants will be able to:

• Understand and apply Lean principles in the context of banking processes.
• Use Lean tools to optimize requirements gathering and project execution.
• Implement and manage Kanban boards for effective workflow management.
• Identify and eliminate waste in banking and service-oriented processes.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on application of Lean and Agile tools in case-based scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Planning and Risk Assessment is a structured approach to identifying, evaluating, and mitigating potential risks in projects and operations.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to plan effectively and manage risks in projects or operational environments.

By the end of this training, participants will be able to:

• Understand the principles and processes of effective planning.
• Identify and assess potential risks in various scenarios.
• Develop and implement risk mitigation strategies.
• Integrate risk assessment into the overall project lifecycle.

Format of the Course

• Interactive lecture and discussion.
• Group exercises and scenario-based practice.
• Hands-on application using case studies.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Leadership for Directors and Board Members is a course designed to strengthen the leadership and governance capabilities of directors and board members.

This instructor-led, live training (online or onsite) is aimed at directors, executives, and board members who wish to develop effective leadership, governance, and decision-making skills at the board level.

By the end of this training, participants will be able to:

• Understand the legal, ethical, and strategic responsibilities of directors and board members.
• Apply principles of good governance to improve organizational performance.
• Foster effective communication and collaboration in the boardroom.
• Respond to crises and manage risks at the executive level.

Format of the Course

• Interactive lecture and facilitated discussion.
• Case studies and role-playing exercises.
• Group activities and scenario-based analysis.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Leadership is the practice of guiding individuals and teams to achieve organizational goals while fostering trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with personal well-being.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level leaders, managers, and professionals who wish to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Almada (online or onsite) is aimed at intermediate-level business professionals who wish to gain a deeper understanding of Lean Portfolio Management (LPM) and pass the certification exam.

By the end of this training, participants will be able to:

• Develop a deep understanding of Lean-Agile principles.
• Maintain and communicate the Portfolio vision, and create a clear future state as a vision.
• Construct a comprehensive portfolio roadmap for achieving strategic objectives.
• Define, decompose, and manage portfolio Epics effectively.
• Take the Lean Portfolio Management (LPM) Certification Exam with confidence.

Kaizen is a structured approach to continuous improvement focused on small, incremental changes that eliminate waste, improve quality, and increase efficiency.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to apply Kaizen principles across multiple departments to improve process discipline, communication, waste elimination, and staff engagement.

By the end of this training, participants will be able to:

• Understand the foundational principles of Kaizen and its relationship with Lean.
• Apply tools such as 5S, root cause analysis, and visual management to reduce inefficiencies.
• Foster a culture of structured problem-solving and team-based improvements.
• Implement Kaizen initiatives across key operational and support areas.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab or workshop environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Almada (online or onsite) is aimed at business professionals who wish to target specific organizational areas where process inefficiencies and defects are prevalent.

By the end of this training, participants will be able to:

• Understand the core concepts and principles of Lean Six Sigma.
• Apply the DMAIC methodology to define, measure, analyze, improve, and control processes effectively.
• Develop a plan for Lean Six Sigma deployment within their organization.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level financial analysts who wish to learn how to use OneStream for financial analysis, reporting, and data-driven decision-making, and prepare for relevant OneStream certifications.

By the end of this training, participants will be able to:

• Understand the core functionalities of OneStream XF.
• Navigate the OneStream interface and workspace.
• Load, transform, and validate financial data.
• Build and analyze financial reports and dashboards.
• Use OneStream’s workflow automation features for financial planning and consolidation.
• Prepare for OneStream certification exams (e.g., OneStream Certified Professional - Financial Modeler (OCP-FM), OneStream Implementation Consultant, etc.).

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level SAP consultants who wish to gain practical experience and develop a comprehensive understanding of the Employee Central module.

By the end of this training, participants will be able to:

• Gain in-depth knowledge of the SuccessFactors Employee Central module.
• Understand and configure essential module components, including provisioning, security, and data management.
• Perform basic and complex support and maintenance configurations.

The training is designed to help anyone who is thinking of implementing or working on a balanced scorecard project

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

• Understand and overcome the barriers to being assertive
• Recognise behaviour traits within yourself and others and learn effective strategies for managing them
• Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

The aim of this one day course is to provide delegates with mentoring and coaching skills for the workplace. By the end of the course, delegates will be able to:

• State the difference between mentoring and coaching
• Discuss relevant learning theories
• Describe different learning styles
• Explain the feedback model
• Outline basic coaching principles
• State the component parts of the GROW coaching model 

This instructor-led, live training in Almada (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

A customer care strategy plays an important role in building customer satisfaction, helping you to retain loyal customers and increase levels of repeat business.  Through good customer service you gain the client’s trust, enhance the company’s image and strengthen your competitive advantage in the market. This course focuses on strategies and skills for building lifelong customer relationships by developing valuable and effective customer-care strategies.  Satisfied customers may, through conversations and story-telling, become voluntary ambassadors for your company and are highly likely to recommend your services to others.  This workshop will also help participants communicate effectively, appropriately and clearly in all situations.

OBJECTIVES

• Developing competencies in the area of professional customer care
• Increasing the efficiency of communication with customers
• Attaining the knowledge of how to get to the underlying needs and expectations of customers
• Building strong and sustainable relationships with clients
• Expanding the positive image of the company in the market
• Identifying, reducing, and overcoming objections and barriers
• Learning about personalities and communication preferences when dealing with clients
• Establsihing the ability to create an open environment for communication
• Developing skills to communicate clearly and effectively
• Identifying barriers to effective communication
• Mastering body language and non-verbal communication

METHODS

• Role-playing
• Self-assessment tests
• Exercises in groups
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

At the completion of this course, participants will be able to:

• Adopt a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

Audience

Staff who need to be fully prepared to deliver high quality Coaching sessions

• To individual members of their own staff
• To their teams
• To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Coaching sessions – with full feedback

By the end of the course, delegates will be able to:

• Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
• Deliver meaningful Coaching Sessions

NobleProg is an official ISACA COBIT ® Training Partner. COBIT ® is a framework for the enterprise governance and management of information and technology (I&T) that supports enterprise goal achievement.

In an increasingly globalised world, we work in more multicultural environments where conflicts between individuals and groups are possible. The fundamental belief behind conflict resolution is that conflicts are unavoidable but that they are manageable.

Assertiveness, self-confidence, negotiation ability, interpersonal and other skills are pivotal in supporting conflict resolution. In our everyday life, we encounter many occasions where we consciously or unconsciously (with family members, friends, clients, business partners) manage conflicts. Mastering conflict resolution helps to resolve conflicts effectively, as well as helping us to communicate better, persuade efficiently, improve business results as well as enhancing organisational and personal behavior and performance.

This course offers a mix of theories and concepts, combined with group exercises and individual activities to enable delegates to share ideas and develop their skills.

Objectives:

• To understand the fundamentals and nuances of conflicts in organizations
• To explore key concepts, factors, theories, types, and models in conflict resolution
• To discover the personality types, leadership styles supporting negotiation skills
• To learn the art of assertiveness and self-confidence
• To experiment, experience and practice conflict resolutions 

This instructor-led, live training in Almada (online or onsite) is aimed at current CTOs and upcoming CTOs such as technical directors or technical managers who wish to acquire the technical and managerial perspective needed to be an effective CTO.

By the end of this training, participants will be able to:

• Hire and lead a vibrant and innovative technical team.
• Effectively adopt and manage the technology needed to develop great products.
• Apply useful techniques and strategies for managing products and projects.
• Scale the company business and move it in the right direction.

Audience

• Staff who need to be fully aware of the issues surrounding Influencing and Avoiding Conflict with : 
  • Their colleagues
  • Their bosses
  • Their internal and external customers and stakeholders

Course Objectives

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders

Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and 
• Case Studies

After attending the training course, you can sit the exam and, if you successfully pass the exam, you can apply for the “Certified ISO 22301 Lead Implementer” credential. The internationally recognized “Certified ISO 22301 Lead Implementer” certificate will prove that you have the professional capabilities and practical knowledge to implement a BCMS based on the requirements of ISO 22301 in an organization.

Who should attend?

• Project managers and consultants involved in business continuity
• Expert advisors seeking to master the implementation of the business continuity management system
• Individuals responsible to maintain conformity with BCMS requirements within an organization
• Members of the BCMS team

Learning objectives

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used for the implementation and effective management of a BCMS
• Learn how to interpret and implement the requirements of ISO 22301 in the specific context of an organization
• Understand the operation of the business continuity management system and its processes based on ISO 22301
• Acquire the necessary knowledge to support an organization in effectively planning, implementing, managing, monitoring, and continually improving a BCMS

Educational approach

• This training course is based on theory, implementation best practices, and ISO 22301 requirements useful for the implementation of a BCMS.
• Lecture sessions are illustrated with practical exercises based on a case study which includes role-playing and discussions.
• The participants are encouraged to intercommunicate and engage in discussions and exercises.
• The exercises are similar to the certification exam.

General Information

• Certification fees are included in the exam price. After completion of the course you will be able to book the exam.
• Participants will be provided with the training material containing over 450 pages of explanatory information and practical examples.
• An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
• In case candidates fail the exam, they can retake the exam within 12 months following the initial exam for free.

This instructor-led, live training (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to introduce, implement, and sustain 5S practices effectively in their organization.

Modern organizations are increasingly recognizing that neurodiversity is not an exception, but a natural part of the population—as many as 1 in 7 people function in a way defined as neurodiverse. This means that most teams today are composed of people with different styles of thinking, learning, communicating, and acting. For leaders, this isn't a challenge—it's the greatest development opportunity of our time.

Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Almada (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Audience

This course has been created for analysts, forecasters wanting to introduce or improve forecasting which can be related to sale forecasting, economic forecasting, technology forecasting, supply chain management and demand or supply forecasting.

Description

This course guides delegates through series of methodologies, frameworks and algorithms which are useful when choosing how to predict the future based on historical data.

It uses standard tools like Microsoft Excel or some Open Source programs (notably R project).

The principles covered in this course can be implemented by any software (e.g. SAS, SPSS, Statistica, MINITAB ...)

This course is aimed at Project Managers and those interested in Risk Management within Projects.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

This course has been created for decision makers whose primary goal is not to do the calculation and the analysis, but to understand them and be able to choose what kind of statistical methods are relevant in strategic planning of the organization.

For example, a prospect participant needs to make decision how many samples needs to be collected before they can make the decision whether the product is going to be launched or not.

If you need longer course which covers the very basics of statistical thinking have a look at 5 day "Statistics for Managers" training.

This training course has been created for investors, business owners, directors, managers, executives and analysts who need to develop strategic planning skills. It is not designed for academic purposes, but to start realizing your dreams today.

This course focuses on strategic planning for businesses in which flexibility and constant learning is the most important thing. The main emphasis is corporate and investment strategy using current real-world examples. Each course member will have the opportunity to create a strategic plan and learn how to implement it in practice.