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Duration 14 hours
Course Outline
Self and Other Awareness
- Exploring the drivers behind our behavioral patterns
- Distinguishing between behaviors that align with professional roles and those that do not
- Utilizing feedback to understand how others perceive and interact with us
Effective Communication
- Analyzing our current communication methods
- Weighing the pros and cons of various communication media
- Defining and achieving effective communication
- Applying individual thinking and learning styles to daily work tasks
Emotional Intelligence
- The impact of emotions on outcomes
- The critical role of EQ (Emotional Quotient) compared to standard IQ
- Overview of Goleman’s five pillars of Emotional Intelligence:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Transactional Analysis
- Understanding the reasons behind our interactions with colleagues and clients
- Techniques for building strong rapport with teams and customers
- The value of authentic connection in interpersonal relationships
Stakeholder Management
- Strategies for meeting stakeholder expectations
- Conducting stakeholder analysis for both internal and external parties
Navigating Change
- The nine fundamental principles of change
- Managing emotional responses to organizational shifts
- Reframing resistance to change as a potential benefit
Requirements
Target Audience
This course is designed for professionals who need to enhance their understanding of communication and influence dynamics with:
- Their peers
- Their managers
- Their internal and external customers and stakeholders
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (3)
All interaction between Elodie and us . Good ratio theory/practice.
Hayere Nathalie - Axway
Course - Communicating and Influencing For Team Members
Elodie is really lively and energetic. She knows her subject well and engages everybody during the session.
Victor - Axway
Course - Communicating and Influencing For Team Members
Excellent trainer, with the speech completely tailorerd to the audience. A lot of content.
