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 Duration 8 hours

Course Outline

The Foundations of Effective Communication

The significance of clear and concise expression

  • The 7 Cs of effective communication: Clarity, Conciseness, Coherence, Correctness, Courtesy, Consideration, and Completeness
  • Recognising typical communication barriers and strategies to mitigate them
  • Distinguishing between formal and informal communication approaches

Excelling in Verbal Communication

  • Articulation & Pronunciation: Ensuring clear and confident delivery
  • Pacing & Tone: Projects professionalism and engagement
  • Active Listening: A cornerstone of successful dialogue
  • Managing Difficult Conversations & Delivering Constructive Feedback

Core Business Writing Skills

Writing with precision, accuracy, and brevity

  • Grammar and punctuation: Identifying frequent errors and correcting them
  • Organising emails, reports, and formal business letters for professionalism
  • Selecting the appropriate tone for specific business scenarios

Best Practices in Digital and Email Communication

Professional email etiquette: Guiding principles

  • Structuring emails for maximum impact and efficiency
  • Managing sensitive or complex email exchanges
  • Leveraging AI and digital tools for grammar and tone validation

Conclusion & Action Planning

  • Key insights and reflective exercises
  • Personal commitments for ongoing improvement

Training Methodologies

  • Interactive Discussions & Exercises – Engaging participants through realistic scenarios
  • Role-Playing & Simulations – Practising effective verbal delivery
  • Group Work & Peer Feedback – Learning from diverse writing and speaking styles
  • Practical Writing & Editing Tasks – Hands-on experience in enhancing business communication

Requirements

Intended Audience: Professionals aiming to refine their verbal and written English communication abilities.

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 2600 € + VAT*

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