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Duration 21 hours
Course Outline
Module 1: Self and Other Awareness
- Factors driving our behavioural patterns
- Distinguishing between acceptable behaviours, those required by our business role, and those that are not
- Feedback: Perceptions and interactions from others
Module 2: Communication
- Mechanisms of interpersonal communication
- Advantages and disadvantages of different communication media
- Defining and achieving Effective Communication
- Application of individual thinking and learning styles to daily operations
Module 3: Emotional Intelligence
- Emotions and their subsequent effects
- The significance of understanding 'EQ' (in contrast to conventional IQ)
- Goleman’s five components of the Emotional Intelligence model:
- Self-Awareness
- Self-Management
- Motivation
- Empathy
- Social Skills
Module 4: Delegation
- Definition of Delegation
- The progression of Delegation stages
Module 5: Transactional Analysis
- Analyzing reactions and actions towards colleagues and customers
- Strategies for building rapport with colleagues and customers
- The benefits of 'True Rapport' in interpersonal relationships
Module 6: Stakeholder Management
- Meeting Stakeholder Expectations
- Stakeholder Analysis: Covering internal and external parties
Module 7: Navigating Change
- The nine fundamental principles of change
- Emotional responses to organisational change
- Resistance to change – and the potential benefits of such resistance
Module 8: Conflict Resolution
- Root causes of conflict
- Phases of Conflict Handling:
- Analyzing the nature of the conflict
- Understanding one's own and the other party's positions
- Resolving the conflict
- Application of Kilmann’s Five Conflict-Handling Modes
- Bridging the Gap
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
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Testimonials (2)
Training was tailored to my needs
Patricia - Embraer
Course - Influencing and Avoiding Conflict
As it was a 1:1, the personalization of the content.
