Influencing and Avoiding Conflict Training Course

Target Audience

This course is designed for individual contributors, managers, and team leaders whose professional success relies on the ability to communicate clearly, ensure clarity for others, influence performance, and foster positive working relationships.

Course Overview

Success for both individuals and teams hinges on the capability to communicate effectively, both in person and virtually. Every interaction shapes how you are perceived and offers a chance to build trust and exert positive influence. Whether engaging in one-on-one discussions, presenting to a large audience, conveying information to a project team, or delivering challenging news, effective communication is one of the most powerful tools for achieving your goals.

This course enhances your ability to focus on your desired outcomes, tune into your audience, and craft messages with clarity and impact. Creating an environment that encourages open discussion and continuous dialogue is vital for communication success. The skills covered here will help you exercise choice and control in every type of conversation, influence without authority, and improve the quality of relationships and overall productivity.

Goal

The training aims to review and enhance the competencies required to achieve business objectives, both in individual performance and teamwork, particularly by equipping participants with skills such as:

• Developing an effective communication style with others
• Practically analyzing communication barriers and employing active techniques to prevent them
• Building supportive professional relationships
• Engaging in effective teamwork
• Recognizing mutual influence between individuals and teams, and between teams and the organization
• Utilizing various techniques to manage conflict
• Adopting constructive attitudes and behaviors (e.g., maintaining an assertive posture)

Method of Work

The training is designed as an interactive experience, with participants engaged in activities for over 80% of the time. Each session follows a consistent dynamic: opening with exercises to build awareness, followed by a mini-lecture on relevant techniques (knowledge acquisition), and concluding with practice of new tactics and techniques (skill development). After each session, participants receive supplementary materials related to the topics covered.

Practical materials are provided alongside a mini-lecture that explains the theoretical foundations and fundamental psychological mechanisms underlying the concepts experienced in the training room.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

This instructor-led, live training in Portugal (online or onsite) is aimed at persons working in an international business environment who wish to quickly improve their listening, speaking and writing skills to be more effective leaders and team members.

By the end of this training, participants will be able to:

• Learn tools and tactics to quickly expand their workplace English vocabulary.
• Focus on only the relevant parts of the English language needed to be more effective at work.
• Gain confidence in their ability to communicate with authority by phone, email and in meetings.
• Practice techniques to influence and persuade customers, managers, and peers.
• Apply a systematic approach to continue improving their Business English skills after the training.

This instructor-led, live training in Portugal (online or onsite) is designed for anyone looking to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

Purpose

The demand for professionals possessing strong business acumen, interpersonal skills, and leadership capabilities has never been higher. This course is designed to equip professionals from all disciplines with the essential knowledge and skills required to communicate and collaborate effectively.

By identifying common ground between specialist and non-specialist individuals, this programme aims to enhance communication across all areas of the business. It incorporates actionable strategies, real-world examples, and practical tips to help you refine your abilities, becoming a more effective communicator and collaborator, regardless of whether you are an aspiring leader or an experienced professional.

The primary objective is to help participants improve their professional effectiveness by complementing technical 'hard skills' with crucial 'soft skills'. Attendees will:

• Integrate more seamlessly into organisations by understanding the dynamics of functions outside their own specialty.
• Learn how to best collaborate and communicate technical issues to the mutual benefit of both speaker and listener.
• Enhance their ability to deliver specialist information to lay audiences.

Format of the Course

• Interactive lecture and discussion.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

Upon completion of this course, participants will be capable of:

• Recognising the necessity of managing one’s own behaviour as a precursor to influencing the behaviour of others
• Gaining insight into the strengths and limitations associated with various communication mediums
• Effectively managing internal and external customers and stakeholders

Course Format

This course employs a highly interactive approach, blending the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Real-world case studies

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

If you wish to:

• understand the reasons behind why some people do not respond to what you say to them,
• improve your relationship with your spouse, children, boss, co-worker, etc...
• expand the scope of their personal skills in communication with other people,
• learn how to quickly feel better, safer, quieter and just as you like,
• make other people interested in your own person and to make them to like you

this course is for you!

Communication tools that you learn are from different fields of NLP, psychology, psychotherapy, hypnotherapy. This accumulated knowledge based on the latest research and developments in these areas. Hundreds of hours of study, reading, listening and viewing materials, books and movies, and psychological consultations available in the form of a lecture with exercises.

By the end of the session, participants will be able to:

• Enhance clarity, confidence, and professionalism in both verbal and written communication.
• Apply techniques for structuring messages effectively for different audiences.
• Improve grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This instructor-led, live training in Portugal (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

"High-Impact Communication Skills," is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Portugal (online or onsite) is designed for managers and executives aiming to deploy the appropriate tools, skills, and methodologies to oversee remote teams.

Upon completion of this training, participants will be able to:

• Analyze remote leadership, structures, and key components to successfully adapt to a remote work environment.
• Foster trust, objectives, culture, and teamwork to build an effective and productive remote team.
• Utilize existing tools and technologies to enhance virtual communication and collaboration.
• Apply goal-setting and project management methods to assess remote team performance.

Audience

Designed for Managers, Team Leaders, and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…