Course Outline
Foundational Tools
- Define clear communication objectives
- Ensure a mutual understanding of roles
- Identify the most effective requirements and processes to achieve communication goals
- Recognize and leverage common ground for successful interactions
- Practical Team Exercise
The Communication Process
- Understanding the stages of communication
- Preparing the message
- Aligning the message with the audience
- Delivering the message effectively
- Identifying barriers to communication
- Communication Exercise: Case Studies
Core Communication Skills
- Exercising choice and control
- Applying emotional intelligence
- Mastering the four key components
- Building trust
- Establishing rapport
- Adopting an outcome-focused mindset
- Listening to understand
- Expressing views without provoking
- Asking questions to gain specifics
- Summarizing effectively
Influence Techniques
- Broadening your skill set
- Applying the influencing framework
- Following best practice guidelines
- Understanding personal needs and motivations
- Developing an influencing strategy
- Influencing Exercise: Planning and Practice
Navigating Challenges: Understanding and Managing Conflict
- Communicating in a non-defensive manner
- Communication Exercise: Real-life Scenarios
- Facilitating team communications
- Managing difficult behaviors
- Team Exercise: Handling Difficult Situations
Summary and Action Planning
- Reviewing lessons learned and planning for continuous development
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (7)
The active sessions.
Monica Bueno Corral - Fundacion Mon Clinic Barcelona
Course - Effective communication skills
The trainer herself I’m learning presentation by observing how she did it
Linney
Course - Effective communication skills
I like all of them because it is what I want to improve my weakness.
Sarawut
Course - Effective communication skills
Love to learn with a lot of fun, it was not make me bored
Komsan
Course - Effective communication skills
Energy and motivation of instructor
Kriengkrai Nuntago
Course - Effective communication skills
The way Bushra conducted her training. Very helpful, effective and letting people feel safe to speak.
Chris Hsu
Course - Effective communication skills
Very Interactive
