Course Outline
Day 1
INTRODUCTION
- Background
- Role definition
- Soft skills
- Perception, innumeracy, and human nature
- Money, metrics, and markets
1. COMMUNICATION – PARADOX, PURPOSE, AND INTENTION
- The intent and purpose behind communication
- To educate
- To inform
- To persuade
- Key takeaways
2. KNOW YOUR AUDIENCE
- Identifying your listener
- Worldviews, lenses, and schemas
- Jargon and mixed audiences
- Location and cultural context
- Level of abstraction
3. COMMUNICATION METHODS AND TOOLS
- Available tools
- Screen-based text and summarisation
- The rule of three
- Examples and analogies
4. STORYTELLING
- Ubiquity, cycles, and innate human connection
- Applying stories in the workplace
- Techniques for effective storytelling
- Non-verbal communication
- The enduring power of narratives
Day 2
5. PRESENTING DATA AND INFORMATION
- Data vs. information – understanding the distinction
- Detail – determining the appropriate level
- Trusted sources
- Visualising data and information
6. INTERPRETATION OF DATA
- Confirmation bias
- Communication intention
- Communication status
7. FEEDBACK
- Feedback frameworks
- Situation, behaviour, and impact (SBI) model
- Sandwich feedback model
- Pendleton feedback model
- Situation, task, action, and result (STAR) feedback model
- SAID feedback model
- Strategies for soliciting high-quality feedback
- Active listening
- Methods for delivering effective feedback
- Constructive feedback
- Key takeaways
Day 3
8. COLLABORATION
- The rationale for collaboration
- Defining collaboration
- Fostering a collaborative culture
- Key takeaways
9. COLLABORATION TOOLS
- Common collaboration platforms and suites
- MS SharePoint
- Google Workspace
- Atlassian
- Kahootz
- HighQ
- Criteria for selecting a collaboration tool
10. ANALYSING YOUR COLLABORATION SKILLS
- Johari model
- Conciseness
- Assertiveness
- Basic assertion
- Empathic assertion
- Consequence assertion
- Discrepancy technique
- Repetition technique
- Fogging technique
11. EMOTIONAL INTELLIGENCE AND COLLABORATION
- Self-awareness
- Self-management
- Social awareness
- Relationship management
12. PERSONAL BRANDING
- Disclosure and intent
- Building your personal brand
- Step 1: Clarify your objectives
- Step 2: Align with goals
- Step 3: Identify your audience and purpose
- Step 4: Engage effectively
- Brand characteristics
13. POSITIVE ATTITUDE
- The history of PMA
- “Can-do” mindset and faith
- Cultivating and sustaining a PMA
- Distilled positivity
- Conclusion
14. NETWORKING
15. SUMMARY AND CONCLUSIONS
Requirements
Prerequisites and Skills
No specific prior knowledge is required, though possessing some professional experience in any discipline is beneficial.
Target Audience
The course typically attracts professionals with several years of experience; however, the content is universally applicable across most disciplines. It is particularly valuable for specialists who frequently need to elucidate complex or niche concepts to non-technical stakeholders.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (2)
We have to have the right strategies to communicate better and this training has given us that.
Louella Macasaet - Agile Marketing Consultancy
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
