Course Outline
Introduction to Communication
- The communication process and its various stages
- The significance of verbal and nonverbal communication
- Techniques and tools for effective communication
Principles of Effective Communication as a Key Element in Organizational Contacts
- Self-analysis of one's communication style
- Common communication errors
- Identifying communication barriers
- Stages in the development of interpersonal contact
- Distinguishing between direct communication and telephone communication
Communication within Organizations
- Network communication structures within an organization
- Information flow models and their optimization
- Tasks and internal communication tools
Effective Conversations
- Developing self-image as both a sender and receiver of messages
- Factors influencing the quality of professional contacts among staff
- Active listening as a tool for effective communication
- Factors that hinder hearing and understanding speech
- The art of asking questions
- Psychological mechanisms and techniques for influence
Building Teams and Their Impact on Cooperation
- Stages of team development: operational principles and potential hazards at each stage
- Approaches to managing all stages of development
- Team roles and their identification
Conflict and Competition in Groups: The Primary Threat to Cooperation
- Sources and types of conflict
- Strategies for dealing with conflict
- Competition within the group: advantages and disadvantages
Sources and types of conflict
Harmony and positive relations with others: The concept of assertive behavior
- The definition of assertiveness
- Understanding personal rights
- Deciding when to adopt an assertive stance
- Types of behavior: aggressive, submissive, and assertive
- Constructing "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
- Overcoming the fear of saying "no": identifying internal obstacles
- Self-assertive treatment and internal consistency
Respecting Self and Others: The Implications of Agreement or Refusal
- The ability to deny and decline requests
- The capacity to argue effectively
- Understanding manipulation
- Accepting both negative and positive responses to criticism
- Providing constructive feedback
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (7)
The interaction and the food are indeed engaging.
Claudio - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many exersice
Nina - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Role playing session
Wiyani - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The scenario exercises
Farizky - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The topic about communication
Galih - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
Many interactive exchange
Muhammad Rizki - PT Haskoning Indonesia
Course - Effective interpersonal communication with elements of assertiveness
The practical by implementing tbe theory into reality