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 Duration 14 hours

Course Outline

Introduction to Communication

  • The communication process and its various stages
  • The significance of verbal and nonverbal communication
  • Techniques and tools for effective communication

Principles of Effective Communication as a Key Element in Organizational Contacts

  • Self-analysis of one's communication style
  • Common communication errors
  • Identifying communication barriers
  • Stages in the development of interpersonal contact
  • Distinguishing between direct communication and telephone communication

Communication within Organizations

  • Network communication structures within an organization
  • Information flow models and their optimization
  • Tasks and internal communication tools

Effective Conversations

  • Developing self-image as both a sender and receiver of messages
  • Factors influencing the quality of professional contacts among staff
  • Active listening as a tool for effective communication
  • Factors that hinder hearing and understanding speech
  • The art of asking questions
  • Psychological mechanisms and techniques for influence

Building Teams and Their Impact on Cooperation

  • Stages of team development: operational principles and potential hazards at each stage
  • Approaches to managing all stages of development
  • Team roles and their identification

Conflict and Competition in Groups: The Primary Threat to Cooperation

  • Sources and types of conflict
  • Strategies for dealing with conflict
  • Competition within the group: advantages and disadvantages

Sources and types of conflict

Harmony and positive relations with others: The concept of assertive behavior

  • The definition of assertiveness
  • Understanding personal rights
  • Deciding when to adopt an assertive stance
  • Types of behavior: aggressive, submissive, and assertive
  • Constructing "I" messages as a foundation for assertively expressing opinions, judgments, and emotions
  • Overcoming the fear of saying "no": identifying internal obstacles
  • Self-assertive treatment and internal consistency

Respecting Self and Others: The Implications of Agreement or Refusal

  • The ability to deny and decline requests
  • The capacity to argue effectively
  • Understanding manipulation
  • Accepting both negative and positive responses to criticism
  • Providing constructive feedback

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 2600 € + VAT*

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