Management Training in Braga

Strategic Human Capital Planning offers a structured methodology for aligning people management with business strategy, utilizing metrics, talent mapping, and competency-based development.

This instructor-led live training, available both online and onsite, is designed for HR professionals and organizational leaders seeking to develop strategies that optimize human capital management and ensure alignment with organizational objectives.

Upon completion of this training, participants will be able to:

• Grasp the fundamental principles of strategic human capital planning.
• Design and analyze talent management indicators and KPIs.
• Apply talent mapping techniques to enhance workforce development.
• Develop strategies for succession and competency-based management.

Format of the Course

• Interactive lectures and discussions.
• Case studies and practical exercises.
• Application of frameworks to real-world HR challenges.

Course Customization Options

• To request customized training for this course, please contact us to arrange.

This instructor-led, live training in Braga (online or onsite) is aimed at beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in Braga (online or onsite) is designed for HR professionals and managers at the beginner level who wish to acquire foundational knowledge on leveraging AI to optimise HR processes, enhance employee satisfaction, and make strategic decisions based on data.

Upon completion of this training, participants will be able to:

• Comprehend the potential and practical applications of AI in HR management.
• Learn how to optimise HR processes using AI tools.
• Improve the employee experience through AI-driven strategies.
• Apply AI insights to make strategic HR decisions.

This instructor-led, live training in Braga (online or onsite) targets intermediate-level professionals who wish to understand both Six Sigma and Lean principles in order to lead significant process improvement projects in their organizations.

By the end of this training, participants will be able to:

• Develop a comprehensive understanding of how Lean and Six Sigma methodologies can be integrated for process improvement.
• Gain in-depth knowledge and application skills in the Define, Measure, Analyze, Improve, and Control phases.
• Apply advanced statistical tools for data-driven decision-making and process analysis.
• Lead and manage Lean Six Sigma projects effectively.

This instructor-led live training in Braga (online or onsite) is designed for beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

The course 'Managing Challenging Clients and Resolving Conflicts to Boost Customer Satisfaction' is a thorough programme designed to bolster the communication, empathy, and conflict management capabilities of professionals in customer-facing roles.

This instructor-led, live training (available online or onsite) targets intermediate-level professionals seeking to effectively manage difficult clients, resolve conflicts constructively, and enhance customer satisfaction through structured follow-up and evaluation practices.

Upon completion of this training, participants will be able to:

• Identify the root causes of client dissatisfaction and conflict situations.
• Apply emotional intelligence principles and communication strategies to defuse tension.
• Resolve customer complaints effectively while preserving business relationships.
• Conduct service evaluations and implement customer satisfaction surveys to measure improvement.

Format of the Course

• Interactive lecture and discussion.
• Role-playing, simulations, and real-world case studies.
• Hands-on exercises for communication and conflict resolution techniques.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

Leadership involves guiding individuals and teams towards organizational goals while cultivating trust, collaboration, and resilience. Effective leaders balance decision-making, people management, and communication skills with their own well-being.

This instructor-led, live training (online or onsite) is designed for beginner to intermediate leaders, managers, and professionals who want to strengthen their leadership competencies and apply them in organizational contexts.

By the end of this training, participants will be able to:

• Build leadership practices based on trust and autonomy.
• Understand people management fundamentals and the labor framework.
• Apply strategic decision-making in complex scenarios.
• Foster collaboration with a leadership perspective.
• Use assertive communication in difficult conversations.
• Practice self-management techniques and support leader well-being.

Format of the Course

• Interactive lecture and discussion.
• Case studies and group activities.
• Practical exercises and role-playing scenarios.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

The Business Impact Analysis (BIA) is a structured methodology to identify and assess the criticality of organizational processes in the event of disruptions.

This consulting engagement is aimed at operational and administrative leaders who wish to map, analyze, and document business processes to strengthen continuity and resilience.

By the end of this engagement, the organization will be able to:

• Identify critical processes across Finance, Supply Chain, and Quality areas.
• Assess operational, financial, legal, and reputational impacts of disruptions.
• Define recovery priorities (RTO and RPO) for critical processes.
• Develop a process criticality matrix and recommendations for continuity planning.

Format of the Engagement

• Kick-off and scoping sessions.
• Workshops with process owners.
• Real case analysis and data collection.
• Group sessions to construct causal and impact diagrams.
• Drafting and presentation of the BIA report.

Evaluation

• Active participation in workshops and data collection (20%).
• Contribution to impact analysis and scenario discussions (40%).
• Validation and feedback on the draft BIA report (40%).

Engagement Customization Options

• To request adjustments to the scope of this engagement, please contact us to arrange.

Enterprise IT governance is crucial for aligning technology initiatives with business strategy, ensuring value delivery, and managing risk.

This instructor-led, live training (online or onsite) is aimed at advanced-level IT governance professionals who wish to deepen their understanding of governance frameworks, value delivery, and risk management while preparing for advanced-level certification.

By the end of this training, participants will be able to:

• Apply governance frameworks to align IT with business objectives.
• Optimize value delivery through strategic investment and benefit realization.
• Evaluate and mitigate enterprise risks, including emerging risks.
• Develop strategies for IT resource optimization and sourcing decisions.

Format of the Course

• Interactive lecture and discussion.
• Lots of exercises and practice.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request a customized training for this course, please contact us to arrange.

This instructor-led, live training in Braga (online or onsite) is aimed at beginner-level financial analysts who wish to learn how to use OneStream for financial analysis, reporting, and data-driven decision-making, and prepare for relevant OneStream certifications.

By the end of this training, participants will be able to:

• Understand the core functionalities of OneStream XF.
• Navigate the OneStream interface and workspace.
• Load, transform, and validate financial data.
• Build and analyze financial reports and dashboards.
• Use OneStream’s workflow automation features for financial planning and consolidation.
• Prepare for OneStream certification exams (e.g., OneStream Certified Professional - Financial Modeler (OCP-FM), OneStream Implementation Consultant, etc.).

This instructor-led, live training in Braga (online or onsite) is aimed at beginner-level quality control professionals who wish to learn the fundamentals of Statistical Process Control (SPC) and apply it in real-world scenarios.

By the end of this training, participants will be able to:

• Grasp the fundamentals of Statistical Process Control (SPC).
• Utilise essential SPC tools such as control charts, histograms, Pareto charts, and scatter diagrams to monitor process performance.
• Construct and interpret various types of control charts for variable and attribute data to detect and analyse process variations.
• Calculate and interpret process capability indices.

Introduction

Everyone interacts with customers, and delivering excellent service is vital for fostering loyalty and securing repeat business.

This Customer Care Service course explores various customer types and strategies for enhancing service delivery while promoting personal and professional growth. Participants will develop essential skills, including face-to-face interaction, telephone etiquette, handling difficult situations, and strategies to encourage repeat engagements.

Objective

Recognizing that customer interaction is universal, the emphasis on positive service delivery is paramount for driving repeat business opportunities.

This Customer Care Services course aims to equip participants with foundational skills and knowledge necessary for front-line staff managing customer contacts via phone, email, and in-person encounters. It covers telephone techniques for challenging interactions and methods for successfully fostering repeat business.

Training Benefits

• Identify and fulfill customer expectations
• Communicate clearly and effectively with customers
• Manage customer perceptions
• Adapt to various customer personalities
• Respond adeptly to both in-person and telephone interactions
• Compose effective emails and formal letters
• Manage stress effectively
• Engage in course discussions and practical exercises
• Participate in stimulating exercises throughout the session to sharpen problem-solving abilities and refine customer care skills and mindset. The course is designed to suit a wide variety of customer service and fulfillment environments

The 'Lean5S' training introduces Lean Manufacturing principles, focused on the 5S methodology. The course covers workplace organization, waste elimination, and methods for improving operational efficiency. Participants will learn how to implement all stages: Sort, Set in Order, Shine, Standardize, and Sustain, while simultaneously considering safety aspects in the workplace.

Finance / Management

This instructor-led, live training in Braga (online or onsite) is designed for business managers, IT managers, and risk and compliance professionals who wish to implement the COBIT framework to optimize IT governance and management.

By the end of this training, participants will be able to design, develop, implement, monitor, and enhance IT governance and management using COBIT principles and methods.

This instructor-led, live training in Ottawa but can be delivered, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

This instructor-led live training in Braga (online or onsite) is designed for current CTOs and aspiring leaders, such as technical directors or technical managers, who wish to acquire the technical and managerial perspective required to become an effective CTO.

Upon completion of this training, participants will be capable of:

• Hiring and leading a dynamic, innovative technical team.
• Effectively adopting and managing the technology necessary to develop high-quality products.
• Applying practical techniques and strategies for product and project management.
• Scaling business operations and steering the organization in the right direction.

In this instructor-led training, you will learn how to delegate strategically, set clear expectations, and cultivate trust within your team. Designed specifically for mid-level managers, this course addresses the barriers to delegation, practical handoff techniques, accountability structures, and trust-building practices.

Target Audience

• Colleagues
• Managers and supervisors
• Internal and external customers and stakeholders

Course Format

The session will be highly interactive, combining:

• Facilitated discussions
• Slide presentations
• Practical exercises
• Case studies

By the end of this course, participants will be able to:

• Understand conflict and its impact on themselves and others
• Distinguish between assertive and non-assertive behaviours
• Recognise the importance of self-management prior to managing others
• Develop the capability to handle conflict assertively
• Build confidence through demonstrations and practical simulations

The ISO 22301 introductory training course equips you with a clear understanding of the fundamental principles of a Business Continuity Management System (BCMS).

Upon completing this ISO 22301 introduction, you will grasp the significance of implementing a BCMS and the value it brings to organizations, society, and governmental bodies.

Who is this course for?

• Professionals interested in Business Continuity Management
• Individuals looking to acquire knowledge about the core processes of a Business Continuity Management System (BCMS)

Learning outcomes

• Comprehend the concepts, methodologies, and techniques employed to implement a Business Continuity Management System
• Identify the foundational components of a Business Continuity Management System

Upon completing the training course, you will be eligible to sit for the exam. Should you pass, you can apply for the “Certified ISO 22301 Lead Implementer” credential. This internationally recognised certificate validates your professional capabilities and practical knowledge to implement a Business Continuity Management System (BCMS) in accordance with ISO 22301 requirements within an organisation.

Who should attend?

• Project managers and consultants working on business continuity
• Expert advisors aiming to master the implementation of a business continuity management system
• Individuals tasked with maintaining conformity with BCMS requirements within an organisation
• Members of the BCMS team

Learning objectives

• Gain a comprehensive understanding of the concepts, approaches, methods, and techniques used to implement and effectively manage a BCMS
• Learn how to interpret and apply the requirements of ISO 22301 within the specific context of an organisation
• Understand the operation of the business continuity management system and its processes as defined by ISO 22301
• Acquire the necessary knowledge to support an organisation in effectively planning, implementing, managing, monitoring, and continually improving a BCMS

Educational approach

• This training course is grounded in theory, implementation best practices, and the ISO 22301 requirements essential for BCMS implementation.
• Lecture sessions are reinforced with practical exercises based on a case study, including role-playing and discussions.
• Participants are encouraged to interact with one another and engage in discussions and exercises.
• The exercises mirror the format of the certification exam.

General Information

• Certification fees are included in the exam price. After completing the course, you will be able to book the exam.
• Participants will receive training materials comprising over 450 pages of explanatory information and practical examples.
• An Attendance Record worth 31 CPD (Continuing Professional Development) credits will be issued to participants who have attended the training course.
• Candidates who fail the exam may retake it within 12 months of the initial attempt at no additional cost.

Modern organisations are increasingly acknowledging that neurodiversity is not an anomaly but a natural aspect of the population—approximately 1 in 7 individuals function in ways classified as neurodiverse. This implies that today's teams predominantly consist of individuals with varied styles of thinking, learning, communicating, and acting. For leaders, this represents not a challenge, but a significant opportunity for development.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Braga (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

This instructor-led, live training in Braga (online or onsite) is designed for mid-to-senior managers, team leaders, and strategy professionals who wish to sharpen their strategic thinking capabilities, craft compelling visions, translate vision into actionable strategy, and lead implementation with confidence.

This instructor-led, live training in Braga (online or onsite) is aimed at beginner-level, intermediate-level, and advanced-level participants, addressing the difficulty of transforming passive or resistant observers into active, supportive partners through systematic analysis and psychological insight.

In complex business environments, the success of a project rarely depends on technical execution alone; it hinges on the support of the people involved. The primary challenge in Stakeholder Management is navigating the 'web of influence'—understanding that different parties have competing priorities, varying levels of power, and subjective definitions of success. Without proactive management, projects often face 'hidden blockers', sudden shifts in support, or communication breakdowns. 

By the end of this training, participants will be able to:

• Identify stakeholders,
• Analyse their influence and expectations,
• Select appropriate communication strategies,
• Handle conflicts of interest,
• Build long-term relationships. 

This course is designed for decision makers who do not need to perform calculations or analyses themselves, but rather need to comprehend them and determine which statistical methods are most relevant for their organization's strategic planning.

For instance, a prospective participant might need to decide how many samples must be collected before making a launch decision for a product.

If you require a more comprehensive course that covers the fundamentals of statistical thinking, please review the 5-day 'Statistics for Managers' training.

This training course has been designed for investors, business owners, directors, managers, executives, and analysts who wish to develop their strategic planning capabilities. It is not intended for academic study but aims to help you start achieving your goals today.

The course emphasizes strategic planning for businesses where adaptability and continuous learning are paramount. The core focus is on corporate and investment strategy, illustrated with current real-world examples. Each participant will have the chance to create a strategic plan and learn how to implement it effectively in practice.

Target Audience

Senior managers seeking a deeper understanding of the core issues in Strategic Management and how to apply them effectively.

Course Format

The course is delivered through a blend of:

• Facilitated discussions
• Slide presentations
• Case studies and practical examples

By the end of the course, participants will be able to:

• Identify the foundational issues of effective strategic leadership and their connection to a robust organisational climate.
• Explain various strategic business models and assess their potential implications for their own organisations.
• Clarify the key concepts underpinning the development of high-performing teams and the management of change.
• Define and utilise essential financial metrics to evaluate strategic success.

Audience

This course is tailored for all staff members seeking a broader perspective on their role within the business, their specific responsibilities, and their contribution to enhancing the organisation as a whole.

Course Format

The training combines the following elements:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises

By the end of the workshop, attendees will be able to:

• Define what a 'brand' is and how they can influence it
• Understand change strategy processes and your company’s position within them
• Outline the key principles underlying business changes
• Recognise the importance of Customer and Stakeholder relationships in business success
• Explain the financial aspects of the business and their specific area
• Determine key negotiation aspects to ensure optimal outcomes for their business section