Handling Conflict with Confidence Training Course

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to find, attract and engage with international candidates.

By the end of this training, participants will be able to:

• Understand cultural differences
• Understand legal and regulatory aspects
• Apply global employer branding
• Access global talent and recruitment channels

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to find, attract, and engage with top international talents.

By the end of this training, participants will be able to:

• Perform Proactive Sourcing vs Reactive Recruitment
• Use LinkedIn Standard vs LinkedIn Recruiter
• Master Boolean Search Techniques
• Selling Candidates the Opportunity & Partnering with Hiring Managers

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to discover, learn, and transform into today's top leaders. It is also for companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

This highly interactive course combines individual and group discussions with practical skills training, enabling participants to exchange ideas and elevate their competencies.

Audience

Designed for individuals seeking to strengthen their assertiveness skills.

Aim

The course aims to boost confidence and enhance participants' ability to communicate with assurance and assertiveness towards both colleagues and customers.

Objectives

By the end of the programme, participants will be able to:

• Identify and overcome barriers to assertive behaviour.
• Recognise assertive and non-assertive traits in themselves and others, and apply effective management strategies.
• Communicate effectively with diverse audiences to secure mutually beneficial outcomes wherever possible.
• Handle challenging situations with greater effectiveness.

This one-day course provides delegates with practical mentoring and coaching skills applicable to the workplace. By the end of the course, participants will be able to:

• Distinguish between mentoring and coaching
• Discuss pertinent learning theories
• Describe various learning styles
• Explain the feedback model
• Outline fundamental coaching principles
• Identify the key components of the GROW coaching model

This instructor-led, live training in Portugal (online or onsite) is designed for HR professionals and managers at the beginner level who wish to acquire foundational knowledge on leveraging AI to optimise HR processes, enhance employee satisfaction, and make strategic decisions based on data.

Upon completion of this training, participants will be able to:

• Comprehend the potential and practical applications of AI in HR management.
• Learn how to optimise HR processes using AI tools.
• Improve the employee experience through AI-driven strategies.
• Apply AI insights to make strategic HR decisions.

Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

Audience

Personnel who require comprehensive preparation to deliver high-quality coaching sessions, including:

• Individual members of their own staff
• Their broader teams
• Individuals outside their direct reporting lines who would benefit from their independent and non-judgemental insights

Course Format

The course comprises a blend of:

• Facilitated discussions
• Practical coaching sessions among delegates, accompanied by comprehensive feedback

By the end of the course, delegates will be able to:

• Define “Coaching” and explain in detail how it enhances individual and team performance, particularly in identifying and addressing the root causes of under-performance
• Conduct meaningful coaching sessions effectively

Upon completion of this course, participants will be capable of:

• Recognising the necessity of managing one’s own behaviour as a precursor to influencing the behaviour of others
• Gaining insight into the strengths and limitations associated with various communication mediums
• Effectively managing internal and external customers and stakeholders

Course Format

This course employs a highly interactive approach, blending the following elements:

• Facilitated group discussions
• Slide-based presentations
• Practical exercises
• Real-world case studies

This instructor-led, live training in Portugal (online or onsite) is aimed at HR personnel, store managers, and operations supervisors who wish to use competency-based interviewing techniques to identify ideal candidates, design effective screening processes, and balance rigour with inclusivity to attract a broader talent pool.

This instructor-led live training in Portugal (online or onsite) is designed for beginner-level HR professionals who wish to learn how to design and enhance employee experiences tailored to the unique challenges of tech environments, from recruitment to retention.

By the end of this training, participants will be able to:

• Design impactful employee journeys, from recruitment to retention, tailored to the unique challenges of tech environments.
• Learn strategies for fostering engagement, inclusion, and continuous development in the tech workforce.

This instructor-led live training session, available either online or on-site, is designed for HR professionals looking to leverage analytical methods to enhance organizational performance. The curriculum encompasses both qualitative and quantitative approaches, including empirical and statistical techniques.

Course Format

• Interactive lectures and discussions.
• Numerous exercises and hands-on practice sessions.

Customization Options

• For those interested in a customized training course, please get in touch with us to make arrangements.

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level participants who wish to gain foundational knowledge and practical skills to handle key human resources (HR) functions such as addressing staff concerns, managing performance, and navigating disciplinary processes.

By the end of this training, participants will be able to:

• Understand the core functions and responsibilities of HR management.
• Handle employee complaints with professionalism and empathy.
• Implement effective performance management strategies.
• Conduct fair and legally compliant disciplinary actions.
• Address common HR issues with confidence and consistency.

This instructor-led, live training in Portugal (online or onsite) is aimed at beginner-level HR professionals who wish to understand and implement optimized HR processes that align with fast-paced, agile environments, and leverage automation and data-driven strategies for better decision-making.

By the end of this training, participants will be able to:

• Design and implement efficient HR processes that align with the fast-paced, agile tech environment.
• Streamline core HR processes and leverage automation tools.
• Ensure alignment of HR strategies with business objectives to support scalability and continuous improvement.