Course Outline
Understanding Assertiveness
- Defining assertiveness and distinguishing it from other behaviours.
- Exploring the distinctions between passive, aggressive, passive-aggressive, and assertive conduct.
- Evaluating your personal communication style.
- Understanding the advantages of assertive communication in a professional setting.
Building Confidence and Self-Awareness
- Identifying personal obstacles that may impede assertiveness.
- Challenging limiting beliefs to foster greater self-confidence.
- Recognizing emotional triggers and learning to manage responses effectively.
- Cultivating a mindset that is both positive and confident.
Communicating with Confidence
- Mastering the principles of effective verbal and non-verbal communication.
- Practising active listening and formulating effective questions.
- Expressing opinions, needs, and expectations with clarity and respect.
- Declining requests professionally without compromising professional relationships.
Understanding Others and Influencing Positively
- Recognizing various communication and behavioural styles in others.
- Tailoring communication approaches to suit different personalities.
- Establishing rapport and building trust with stakeholders.
- Utilizing influencing techniques to drive positive results.
Managing Difficult Conversations
- Preparing strategically for challenging dialogues.
- Addressing conflict in a calm and constructive manner.
- Responding confidently to criticism, complaints, or difficult behaviour.
- Maintaining professionalism while managing emotions under pressure.
Practical Assertiveness Skills
- Providing and receiving constructive feedback effectively.
- Negotiating solutions that benefit all parties involved.
- Applying assertiveness techniques in meetings, presentations, and daily workplace interactions.
- Engaging in practical exercises and role-plays based on real-world workplace scenarios.
Continuing Professional Development
- Reflecting on personal strengths and identifying areas for improvement.
- Developing a personalized plan for assertiveness enhancement.
- Setting SMART goals for ongoing professional growth.
- Identifying opportunities to integrate new skills into your daily work environment.
Requirements
None.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1300 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (7)
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - Roche
Course - Assertiveness
Physical exercises
Ina Kantsevich - Roche
Course - Assertiveness
Exercises, tips.
Roche
Course - Assertiveness
assertiveness application
Budiman Budiman - Gamma Interactive Inc.
Course - Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Gamma Interactive Inc.
Course - Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
