Soft Skills Training in Setúbal

This instructor-led, live training in Setúbal, available online or onsite, is tailored for beginner-level office managers looking to build their proficiency in filing techniques and documentation management.

By the end of the program, participants will be able to:

• Understand the core principles of effective filing systems.
• Learn methods for managing and controlling both physical and electronic documents.
• Develop the skills necessary for creating, maintaining, and archiving records.
• Apply documentation management best practices to boost organizational efficiency.

This instructor-led, live training in Setúbal (online or onsite) is designed for beginner-level professionals who wish to explore foundational ethical theories, develop ethical decision-making skills, and comprehend the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Grasp fundamental ethical theories and principles.
• Acquire skills for ethical decision-making.
• Appreciate the importance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in various industries.

This instructor-led, live training in Setúbal (online or onsite) targets executive-level and senior professionals aiming to gain profound insights into their leadership styles, utilize Korn Ferry Leadership Assessments, and formulate actionable strategies to boost leadership adaptability and team performance.

Upon completion of this training, participants will be capable of:

• Analyzing their organizational context and its impact on leadership effectiveness.
• Evaluating the spectrum of leadership styles employed and their respective effects.
• Assessing how leadership approaches influence team engagement, dynamics, and overall performance.
• Applying feedback from leadership assessments to pinpoint strengths and areas for development.
• Using a causal model to examine leadership behaviors and their direct effect on workplace climate.
• Developing actionable strategies to enhance leadership adaptability and team performance.

This instructor-led, live training in Setúbal (available online or onsite) is designed for intermediate-level product managers seeking to align strategic goals with operational projects while honing the leadership techniques necessary to guide cross-functional teams effectively.

Upon completing this training, participants will be able to:

• Reinforce leadership and decision-making abilities.
• Refine strategic planning and execution capabilities.
• Develop project management proficiency for successful project delivery.
• Cultivate product ownership skills tailored to banking and financial sector initiatives.
• Learn how to reconcile strategic objectives with operational project targets.

This instructor-led, live training in Setúbal (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Setúbal (online or onsite) is designed for anyone looking to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

This instructor-led live training in Setúbal (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Setúbal (online or onsite) targets beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Acquire the tools and strategies needed to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Cultivate a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Setúbal (online or onsite) targets intermediate to advanced commercial management professionals eager to enhance their interpersonal and decision-making capabilities for superior business results.

By the end of this training, participants will be able to:

• Improve customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Enhance negotiation, innovation, and change management skills.

This instructor-led, live training in Setúbal (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to find, attract and engage with international candidates.

By the end of this training, participants will be able to:

• Understand cultural differences
• Understand legal and regulatory aspects
• Apply global employer branding
• Access global talent and recruitment channels

This instructor-led, live training (available online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

AI agents operating within the browser are capable of reading web pages, comparing vendors, and completing forms on behalf of the user. This one-day course provides a comprehensive overview of ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet. It explores suitable use cases and associated risks, including the threat of hidden instructions embedded in web pages. Participants will delegate two tasks, validate the outcomes, and establish guidelines for their teams.

This instructor-led, live training in Setúbal is designed for specialist users, assistants, and researchers looking to delegate recurring web-based tasks to AI agents.

Upon completing this training, participants will be equipped to:

• Comprehend the mechanics of how browser agents read pages, navigate, and populate forms
• Evaluate and compare ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet
• Identify appropriate tasks such as research, comparisons, and form management
• Draft assignments that clearly define objectives, constraints, and approval milestones
• Identify and mitigate risks, such as hidden instructions on web pages
• Establish protocols for team usage

Course Format

• Duration: 1 day (7 hours)
• Interactive sessions led by a trainer, incorporating discussions and hands-on exercises tailored to participants' specific use cases
• Day 1 Outcome: Each participant will have delegated two tasks to a browser agent, verified the results, and established team usage rules.

Customization Options

• To request a tailored training experience for this course, please contact us to make arrangements.

This programme provides a thorough and practical introduction to burnout, one of the most significant challenges facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify individual and professional risk factors, and acquire the skills to recognise early signs of exhaustion in both themselves and their colleagues.

Through guided reflection, self-assessment tools, and collaborative discussions, the course encourages participants to cultivate awareness, resilience, and personal coping strategies. It also underscores the importance of organisational and leadership roles in fostering a supportive environment that prevents burnout and enhances psychological wellbeing.

By blending theory, self-diagnosis, and practical exercises, the session ensures that every participant departs with a clear action plan for sustaining balance and energy in their professional life.

Change management is a process aimed at effectively introducing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why the change is necessary, identifying areas requiring modification, and clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes will not always be easy, which is why it is important to create a plan that accounts for both organizational goals and the needs of individuals involved in the change process.

This intensive one-day programme in Setúbal empowers professionals with vital English communication competencies. Participants will learn to tailor messages for various stakeholders, excel in business writing, and navigate challenging discussions. By honing grammar and tone, they will avoid frequent pitfalls and significantly enhance their workplace confidence.

This instructor-led, live training in Setúbal (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

Organizations such as Pfizer, Hewlett Packard, Dell EMC, and VMware have leveraged this programme to develop a more balanced influencing style and build resilient, adaptive responses to workplace challenges. Whether your goal is to create high-performing work teams, consistently win contracts through expert pitching, successfully negotiate optimal terms, or systematically build shareholder value, this programme provides the behavioral precision and strategic alignment needed to drive measurable impact.

Participants will move beyond foundational communication into advanced influence architecture, learning to calibrate their style, navigate resistance, secure commitments, and scale collaborative impact across complex organizational networks.

The Ishikawa Diagram, often referred to as the fishbone or cause-and-effect diagram, is a tool developed by Kaoru Ishikawa. It is used to visually map the potential causes of a specific event or problem, aiding in the analysis of contributing factors. Named for its resemblance to a fish skeleton, the diagram allows for the systematic identification and organization of issues. It is particularly valuable in product development and quality management, where pinpointing root causes is essential. This tool helps teams brainstorm and categorize causes across dimensions such as methods, machinery, materials, manpower, and environment to uncover the underlying source of quality or performance issues.

Cultural differences can significantly impact teamwork. Different cultures may prefer different styles of communication, such as direct, indirect, expressive, or more evasive. This can lead to differences in the interpretation of messages. Gestures, tone of voice, and the words used can have different meanings in various cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people at higher levels of the hierarchy. Cultures differ in their approach to work time and punctuality. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open resolution of conflicts. In some cultures, decisions are made after consultations and team discussions, whereas in others, decisions are made by a single leader. Different cultures have varied perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Creating an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens doors to benefiting from diversity through diverse perspectives and ideas.

This two-day programme guides teams from an initial brief to a validated, live first version. It encompasses prototyping, data and role management, real-time iteration with stakeholders, user testing, security protocols, deployment, and the transition to development. Throughout the course, participants focus on their specific use cases.

Tim Jamboula, an official Lovable and Cursor Ambassador, leads the training.

This instructor-led, live session in Setúbal is designed for: Product teams, innovation managers, founders, and departments seeking to transform ideas into tested prototypes and functional first versions.

Upon completion, participants will be equipped to:

• Develop interactive prototypes from concise briefs
• Refine prototypes in real-time with stakeholders
• Configure data structures, roles, authentication, and integrations
• Conduct user testing and apply feedback
• Establish security, deployment, and operational standards for the first release
• Structure the handover to developer teams

Course Structure

• Duration: 2 days (7 hours per day), limited to 6–12 participants
• Interactive learning involving instructor-led guidance, discussions, and practical exercises based on participants' specific projects
• Day 1 Outcome: Each participant will have a prototype featuring a database and login, refined through simulated stakeholder interactions.
• Day 2 Outcome: Each participant will possess a deployed, tested first version of their solution, along with a comprehensive handover document.

Customisation Options

• Contact us to request a tailored training experience for this course.

Stakeholder Engagement and Management refers to the process of actively engaging, building positive relationships with, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organisation. Stakeholders are individuals, groups, or organisations that can influence or be impacted by a project. These may include employees, customers, suppliers, the local community, business owners, regulators, or other groups with an interest in or influence over a specific project or activity. Stakeholder management encompasses the identification of stakeholders, understanding their needs, expectations, and impact on the project or organisation, as well as building and maintaining effective relationships.

This practical training is designed to help participants gain a deeper understanding of how they manage their time and workload, ultimately enhancing their overall productivity in daily work.

The course is founded on the principle that time is a finite resource and aims to shift participants from a reactive working style to a more structured approach centred on planning and prioritisation.