Course Outline
Introduction
Stage 1: Understanding Yourself
To understand others, you must first have a clear understanding of yourself, your behaviors, and your needs.
- Team members complete the PRISM BRAIN MAPPING survey.
- Individual meeting for team members: a session with a certified PRISM trainer to discuss the report.
During the meeting, each person will discover:
- Their strengths, potential weaknesses, and difficulties in action and cooperation with others.
- The extent to which they fully utilize their potential.
- Actions that may be stressful.
- The work environment in which they feel most effective.
- What is needed to cooperate and communicate well with others.
Two meetings for the leader:
- Discussing the report as described above, reviewing the leadership style, its strengths, and potential challenges and difficulties arising from this approach.
- Comparing the leader's preference profile with the team's preference results. During this meeting, the leader will gain a better understanding of how their leadership style may impact the team.
Stage 2: Understanding The Team
To better understand others, it is valuable to explore the similarities and differences between yourself and other team members. Similarities build understanding, while differences help uncover other perspectives on the same issue, fostering creativity and innovation in your approach.
- Workshop-style training covering the characteristics of different behavior preferences, their interdependencies, and how they affect communication and cooperation with others. Through this segment, participants will build a foundation for understanding the origins of human behaviors and attitudes, helping them become more open to different approaches.
- Discussion on individual preferences, strengths, motivators, needs, and cooperation difficulties, identifying both similarities and significant differences within the team.
- Discussion on cooperation challenges and finding solutions to them.
- Learning and analyzing the team profile according to PRISM, including team strengths and potential weaknesses, communication needs, and cooperation needs.
- Identifying areas in which the team wishes to enhance its efficiency and analyzing how the team can utilize its strengths to achieve this.
Stage 3: Effective Communication With The Client
A thorough understanding of your own strengths, needs, and challenges, combined with a better grasp of diverse perspectives within the team, provides a solid foundation for better understanding clients and tailoring communication methods to suit them. This enables more effective addressing of client needs and the offering of the best services and products to solve their most pressing problems. During the training, participants will:
- Discuss challenges in working with clients and their sources.
- Learn to identify different clients' behavior preferences and tailor communication methods accordingly.
- Discover which messages encourage clients with specific preferences to open up, and which should be avoided as they might hinder cooperation.
- Practice various forms of messages dedicated to different client types, learning how to better tailor communication methods to the client.
- Work on examples of client interactions from their own experiences and develop new strategies for similar situations based on the knowledge gained during the training.
Summary and Next Steps
Requirements
- No prerequisites required
Target Audience
- Team leaders
- Team members
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
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Testimonials (1)
Practical exercises, tests, open-ended questions.
