Influence in Action Training Course

Purpose of the course:

Designed for managers, team leaders embarking on their career paths, and high-potential employees selected for development. This training serves as a foundation for cultivating individual leadership capabilities and enhancing human resource management skills.

Benefits of completing the course:

Boost team management efficiency, improve decision-making regarding managerial duties, select the most suitable leadership style for the team context, drive business growth, strengthen conflict resolution skills, and master time management techniques.

Training methodology:

Short thematic lectures, individual exercises, simulations, case studies, and role-playing activities.

This course is designed to enhance participants' public speaking abilities through practical exercises grounded in relevant theoretical frameworks.

It caters to a broad audience, particularly those who frequently present at conferences or lead team meetings.

This course is designed to enhance trainees' PowerPoint proficiency through practical exercises grounded in relevant theory. It is suitable for a broad audience, particularly presentation designers, as well as conference speakers and team-meeting presenters.

This course is designed for individuals who wish to enhance their efficiency in PowerPoint slide creation and acquire fundamental presentation skills.

This course is designed specifically for sales teams, focusing on harnessing PowerPoint’s capabilities to enhance the sales process. It covers key areas such as presenting data clearly, avoiding cluttered slides, and identifying essential elements for a compelling sales presentation.

A robust customer care strategy is pivotal for fostering customer satisfaction, retaining loyal clients, and driving repeat business. By delivering high-quality service, you earn client trust, elevate the company’s reputation, and reinforce your competitive edge in the marketplace. This course centres on the strategies and skills necessary to cultivate long-term customer relationships through the development of impactful customer-care frameworks. Satisfied customers often become voluntary ambassadors for your brand through word-of-mouth and storytelling, making them highly likely to recommend your services. Additionally, this workshop equips participants with the ability to communicate effectively, appropriately, and clearly in any context.

OBJECTIVES

• Developing competencies in professional customer care
• Enhancing communication efficiency with customers
• Gaining insight into how to uncover the underlying needs and expectations of clients
• Forging strong and sustainable client relationships
• Amplifying the company’s positive market image
• Identifying, reducing, and overcoming objections and barriers
• Understanding personality types and communication preferences when interacting with clients
• Establishing the capacity to create an open communication environment
• Refining skills to communicate with clarity and effectiveness
• Recognising barriers to effective communication
• Mastering body language and non-verbal cues

METHODS

• Role-playing
• Self-assessment tests
• Group exercises
• Individual work
• Practice sessions
• Lectures
• Discussions

LEARING OUTCOMES

Upon completing this course, participants will be able to:

• Implement a focused customer care strategy
• Identify key customer issues
• Build the professional image of the company
• Adapt to specific customer behaviour styles
• Increase customer loyalty through exceptional customer service
• Develop communication abilities with clients
• Use techniques to build relationships
• Develop a personal action plan to improve customer service skills
• Show gestures of generosity and high quality customer care
• Use techniques to deal with difficult situations
• Recognise barriers to the delivery of outstanding customer service

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

This instructor-led live training in Portugal (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

Audience

This course is designed for staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others' behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This instructor-led, live training in Portugal (online or onsite) is designed for team members and leaders who want to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Establish a shared direction to define collective vision, mission, and goals.
• Foster a culture of collaboration to cultivate positive values and motivate teams.
• Engage teams through team-building activities, innovation, and conflict management to enhance collaboration.
• Measure team collaboration performance to analyse teamwork and team productivity.

This instructor-led, live training in Portugal (online or onsite) targets novice-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Portugal (online or onsite) is designed for team leaders and members who wish to improve how they communicate, collaborate, and interact with each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers, and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This live, instructor-led training in Portugal (online or onsite) is intended for participants across all levels, including employees, team leaders, and HR professionals, who wish to gain a deeper understanding of workplace harassment, learn how to prevent it, and cultivate an inclusive and respectful workplace culture.

Upon completion of this training, participants will be able to:

• Comprehend the definition of workplace harassment and its various forms.
• Identify behaviours that contribute to a respectful workplace.
• Respond effectively to harassment incidents.
• Recognise the legal and organisational policies surrounding harassment prevention.
• Promote a positive, inclusive, and respectful workplace culture.