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Course Outline
Introduction to management
Developing leadership skills in modern management
Leading a team of workers
- Management styles
- Selecting the effective management style aligned with team development phases
- Creating a comprehensive profile of a manager: Analyzing one’s own leadership style
- Evaluating the strengths and weaknesses of one’s personality in the role of team leader and identifying development potential
- Characteristics of effective teams
- Coordinating activities to achieve set goals
Communication in organizations
- Foundations of verbal and non-verbal communication
- Individual communication styles
- Communication barriers
- Questioning techniques
- The art of active listening
- Constructive criticism
- Giving feedback
- Handling difficult situations during calls
- Communication networks
- Information flow models and their optimization
Selected techniques of conflict resolution in an employee team
- The nature and types of conflict
- Main sources of conflict
- Behavioral styles for mastering conflict and appropriate conduct during disputes
- Assertive and developmental use of conflicts in team work
- Strategies employed in conflict situations
- Conflict management
- Main methods of conflict resolution
- Managing emotions during conflict
- Barriers to communication and conflict resolution: Verbal and non-verbal aspects
Motivating the team management
- Understanding motivation
- What motivates people within an organization
- Types of motivation
- Principles of economic incentives
- Principles of motivating with intangible resources
- Psychological principles of motivation
- Feedback and evaluation
- The importance of language in motivation
Ability to manage time effectively and its usage
- Time management matrix
- Controlling one’s own time and dealing with time theft
- Time planning techniques
- Delegation of authority and tasks
Coaching
- Understanding what it is and how to apply it
- Individual participant goals
- In-depth feedback.
Summary of training
Requirements
This is a general course; no specialist knowledge is required to participate.
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
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Testimonials (2)
The person, the sound of voice, examples and the way of training and presenting
Koenig - LKQ Polska Sp. z o. o.
Course - Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group