Soft Skills Training in Évora

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Évora (online or onsite) is designed for beginner-level professionals who wish to explore foundational ethical theories, develop ethical decision-making skills, and comprehend the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Grasp fundamental ethical theories and principles.
• Acquire skills for ethical decision-making.
• Appreciate the importance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in various industries.

This instructor-led, live training in Évora (online or onsite) is designed for entry-level professionals or aspiring leaders who wish to grasp the fundamental concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Grasp the definition of leadership and distinguish it from management.
• Identify and cultivate essential leadership competencies and styles.
• Establish meaningful goals and convey them effectively.
• Build trust and influence others through proficient communication.

This instructor-led live training in Évora (online or onsite) is designed for beginner to intermediate professionals looking to enhance their persuasive communication skills to improve workplace interactions and drive business success.

Upon completion of this training, participants will be able to:

• Grasp the fundamental principles of persuasive communication and its significance in the workplace.
• Apply effective persuasion techniques to influence decision-making.
• Use non-verbal communication to strengthen their message.
• Analyze case studies and real-world scenarios to improve their persuasive capabilities.

This instructor-led, live training in Évora (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organisational success.

By the end of this training, participants will be able to:

• Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centres of intelligence.
• Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
• Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
• Align team and organisational goals, manage change effectively, and cultivate an innovative and adaptive organisational culture.

This instructor-led, live training in Évora (online or onsite) targets intermediate to advanced commercial management professionals eager to enhance their interpersonal and decision-making capabilities for superior business results.

By the end of this training, participants will be able to:

• Improve customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Enhance negotiation, innovation, and change management skills.

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to find, attract and engage with international candidates.

By the end of this training, participants will be able to:

• Understand cultural differences
• Understand legal and regulatory aspects
• Apply global employer branding
• Access global talent and recruitment channels

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level, intermediate-level, or advanced-level professionals who wish to discover, learn, and transform into today's top leaders. It is also for companies who wish to train their managers to become today's top leaders.

By the end of this training, participants will be able to:

• Evaluate their Leadership Style
• Explore the Modern Leadership Prototype
• Examine the Responsibilities of a Leader
• Enhance their Leadership Skills
• Serve as a Role Model

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

PowerPoint professionals aiming to create polished presentations can gain significant value from advanced slide design techniques that transform basic content into compelling visual narratives. This course explores core principles of slide composition, chart and infographic creation, and image editing, while building practical skills in visually distributing elements, emphasizing key information, and personalizing the working environment. Participants will leave with actionable strategies for crafting clean, compelling slides and delivering confident presentations using structured public speaking techniques.

This instructor-led, live training (available online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This programme provides a thorough and practical introduction to burnout, one of the most significant challenges facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify individual and professional risk factors, and acquire the skills to recognise early signs of exhaustion in both themselves and their colleagues.

Through guided reflection, self-assessment tools, and collaborative discussions, the course encourages participants to cultivate awareness, resilience, and personal coping strategies. It also underscores the importance of organisational and leadership roles in fostering a supportive environment that prevents burnout and enhances psychological wellbeing.

By blending theory, self-diagnosis, and practical exercises, the session ensures that every participant departs with a clear action plan for sustaining balance and energy in their professional life.

Change management is a process aimed at effectively introducing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why the change is necessary, identifying areas requiring modification, and clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes will not always be easy, which is why it is important to create a plan that accounts for both organizational goals and the needs of individuals involved in the change process.

This instructor-led, live training in Évora (online or onsite) is aimed at senior leaders and executives who wish to harness Claude as a strategic business assistant to enhance decision-making, accelerate planning and build competitive advantage through AI-augmented leadership.

Purpose

The demand for professionals possessing strong business acumen, interpersonal skills, and leadership capabilities has never been higher. This course is designed to equip professionals from all disciplines with the essential knowledge and skills required to communicate and collaborate effectively.

By identifying common ground between specialist and non-specialist individuals, this programme aims to enhance communication across all areas of the business. It incorporates actionable strategies, real-world examples, and practical tips to help you refine your abilities, becoming a more effective communicator and collaborator, regardless of whether you are an aspiring leader or an experienced professional.

The primary objective is to help participants improve their professional effectiveness by complementing technical 'hard skills' with crucial 'soft skills'. Attendees will:

• Integrate more seamlessly into organisations by understanding the dynamics of functions outside their own specialty.
• Learn how to best collaborate and communicate technical issues to the mutual benefit of both speaker and listener.
• Enhance their ability to deliver specialist information to lay audiences.

Format of the Course

• Interactive lecture and discussion.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training session for this course, please contact us to arrange.

Audience

Staff who need to be fully aware of the issues surrounding Communicating and Influencing:

• Their colleagues
• Their bosses
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

A one-day experiential workshop designed for entry-level and mid-level managers, aimed at uncovering instinctive reactions to change. Through simulations where rules shift precisely when competence and comfort are established, participants identify their unique change reaction archetype. They practice making decisions under pressure with incomplete information and translate these insights into a concrete personal plan, committing to a first step within the next 72 hours.

General outcomes

1. Increased awareness of one's own reflex when facing imposed change and its hidden costs
2. A shared language for the four reaction archetypes (Ostrich, Camel, Elephant, and Racehorse) that can be immediately applied within the team post-workshop
3. Enhanced ability to make decisions under pressure, even with incomplete and contradictory information
4. Capability to adapt communication of a single change initiative to suit different reaction profiles
5. A public personal commitment, supported by a 72-hour deadline and an accountability partner

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Évora (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

Target Audience

• Personnel who must possess a comprehensive understanding of the dynamics involved in Influencing and Avoiding Conflict, specifically regarding relationships with: 
  • Colleagues
  • Line Managers
  • Internal and external customers and stakeholders

Course Objectives

Upon completion of this course, participants will be able to:

• Recognise the necessity of managing one’s own behaviour before attempting to influence that of others
• Evaluate the advantages and limitations of the various communication channels available
• Effectively manage internal and external customers and stakeholders

Delivery Format

The course delivers a highly engaging blend of the following methods:

• Facilitated Discussions
• Slide Presentations
• Practical Exercises and 
• Case Studies

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance problem

Cultural differences can significantly impact teamwork. Different cultures may prefer different styles of communication, such as direct, indirect, expressive, or more evasive. This can lead to differences in the interpretation of messages. Gestures, tone of voice, and the words used can have different meanings in various cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people at higher levels of the hierarchy. Cultures differ in their approach to work time and punctuality. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open resolution of conflicts. In some cultures, decisions are made after consultations and team discussions, whereas in others, decisions are made by a single leader. Different cultures have varied perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Creating an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens doors to benefiting from diversity through diverse perspectives and ideas.

Target Audience

Managers and Team Leaders who need to be fully aware of the issues surrounding the management and development of their staff (direct and indirect reports)

Course Format

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Understand the different skills required for Managing and for Leading
• Develop their team in the most-effective way
• Explain how best to deliver Change in their part of the organisation
• Manage staff performance better
• Successfully negotiate their preferred solutions
• Explain how to deal with the difficult situations they may encounter in the office

This hands-on workshop is tailored for managers and team leaders seeking to deepen their understanding of how individuals react to change and how to guide teams through uncertain times with assurance. Utilizing interactive simulations, practical exercises, and guided reflection, participants investigate the behavioral patterns that shape collaboration, decision-making, and resistance to change. The session offers actionable tools for adjusting leadership styles, enhancing communication, making superior decisions under pressure, and fostering genuine commitment during organizational transitions.

Stakeholder engagement and management refers to the process of actively engaging, building positive relationships, and effectively managing interactions with individuals or groups who have an interest in or are affected by a project, initiative, or organisation. Stakeholders are individuals, groups, or organisations that can influence a project or be affected by it. These may include employees, customers, suppliers, the local community, business owners, regulators, and other groups with an interest in or influence over a particular project or activity. Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and impact on the project or organisation, as well as building and maintaining effective relationships.

This instructor-led, live training in Évora (online or onsite) is designed for team leaders and members who wish to improve how they communicate, collaborate, and interact with each other. By following a series of practices, teams can enhance these skills, leading to more productive work and a happier work life.

By the end of this training, participants will be able to:

• Identify and address common problems in how they communicate and respond to others at work.
• Improve the efficiency with which work is carried out as a team.
• Understand the individual as well as the collective needs of a team so as to better manage and direct their efforts.
• Understand the meaning and importance of emotional intelligence as an indicator and guide to improve human relations at work.

This practical training is designed to help participants gain a deeper understanding of how they manage their time and workload, ultimately enhancing their overall productivity in daily work.

The course is founded on the principle that time is a finite resource and aims to shift participants from a reactive working style to a more structured approach centred on planning and prioritisation.

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and empower managers, and are hosted by expert facilitators and coaches, conveniently delivered online within the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

This course equips participants with the essential knowledge and skills required to design, deliver, and manage effective training programmes for adult learners. By examining how adults learn, the stages of training delivery, and strategies for managing challenges, participants will be able to create engaging learning experiences that meet the diverse needs of their groups.

Through practical techniques, reflection, and real-world examples, participants will strengthen their ability to design structured programmes, adapt communication styles, and manage group dynamics effectively.

This one-on-one live online training, located in Évora, is aimed at everyone who wishes to gain more structure and productivity in their job.

By the end of this training, participants will be able to:

• Get more in life.
• Control their time.
• Get their focus back.
• Plan their week effectively.
• Know how to deal with stress.