Soft Skills Training in Lisbon

This instructor-led, live training in Lisbon, available online or onsite, is tailored for beginner-level office managers looking to build their proficiency in filing techniques and documentation management.

By the end of the program, participants will be able to:

• Understand the core principles of effective filing systems.
• Learn methods for managing and controlling both physical and electronic documents.
• Develop the skills necessary for creating, maintaining, and archiving records.
• Apply documentation management best practices to boost organizational efficiency.

This instructor-led, live training in Lisbon (online or onsite) is designed for beginner-level professionals who wish to explore foundational ethical theories, develop ethical decision-making skills, and comprehend the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Grasp fundamental ethical theories and principles.
• Acquire skills for ethical decision-making.
• Appreciate the importance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in various industries.

This instructor-led, live training in Lisbon (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Lisbon (online or onsite) targets executive-level and senior professionals aiming to gain profound insights into their leadership styles, utilize Korn Ferry Leadership Assessments, and formulate actionable strategies to boost leadership adaptability and team performance.

Upon completion of this training, participants will be capable of:

• Analyzing their organizational context and its impact on leadership effectiveness.
• Evaluating the spectrum of leadership styles employed and their respective effects.
• Assessing how leadership approaches influence team engagement, dynamics, and overall performance.
• Applying feedback from leadership assessments to pinpoint strengths and areas for development.
• Using a causal model to examine leadership behaviors and their direct effect on workplace climate.
• Developing actionable strategies to enhance leadership adaptability and team performance.

This instructor-led, live training in Lisbon (online or in-person) is designed for beginner-level team leaders and managers who wish to understand and leverage personality profiles to build stronger team unity, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team unity through understanding and leveraging different personality profiles.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Lisbon (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organisational success.

By the end of this training, participants will be able to:

• Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centres of intelligence.
• Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
• Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
• Align team and organisational goals, manage change effectively, and cultivate an innovative and adaptive organisational culture.

This instructor-led, live training in Lisbon (online or onsite) targets beginner-level HR professionals and team leaders who wish to develop effective reskilling and upskilling strategies to prepare their workforce for the evolving demands of the technology sector.

By the end of this training, participants will be able to:

• Acquire the tools and strategies needed to identify skills gaps and design impactful reskilling and upskilling initiatives.
• Cultivate a culture of continuous learning to adapt to the rapid changes in the technology sector.
• Implement effective measurement and feedback mechanisms to ensure ongoing program alignment and success.

This instructor-led, live training in Lisbon (online or onsite) targets intermediate to advanced commercial management professionals eager to enhance their interpersonal and decision-making capabilities for superior business results.

By the end of this training, participants will be able to:

• Improve customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Enhance negotiation, innovation, and change management skills.

This instructor-led, live training (available online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

This programme provides a thorough and practical introduction to burnout, one of the most significant challenges facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify individual and professional risk factors, and acquire the skills to recognise early signs of exhaustion in both themselves and their colleagues.

Through guided reflection, self-assessment tools, and collaborative discussions, the course encourages participants to cultivate awareness, resilience, and personal coping strategies. It also underscores the importance of organisational and leadership roles in fostering a supportive environment that prevents burnout and enhances psychological wellbeing.

By blending theory, self-diagnosis, and practical exercises, the session ensures that every participant departs with a clear action plan for sustaining balance and energy in their professional life.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Change management is a process aimed at effectively introducing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why the change is necessary, identifying areas requiring modification, and clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes will not always be easy, which is why it is important to create a plan that accounts for both organizational goals and the needs of individuals involved in the change process.

Managing projects in Microsoft 365 often involves navigating a complex landscape of Teams, Planner, Lists, and SharePoint, where significant time is consumed by status reporting and follow-up activities. This one-day course demonstrates how Copilot and AI agents can streamline status reporting, enhance meeting management, automate task tracking, and improve risk detection. Participants will develop a project knowledge agent and create a mock-up solution for a real-world project challenge.

Delivered as live, instructor-led training in Lisbon, this session is designed for project managers, PMO staff, team assistants, and project members who utilize Microsoft 365, including Teams, Planner, Lists, and SharePoint.

Upon completion of this training, participants will be equipped to:

• Classify and understand the role of agents in Microsoft 365 for project environments
• Leverage Copilot to generate status reports from emails, meetings, and lists
• Utilize agents within Teams and Planner to manage meetings and task workflows
• Construct a project knowledge agent integrated with documents, lessons learned, and contact data
• Enhance early visibility into risks and potential delays
• Develop and present a mock-up solution addressing a specific project issue

Course Format

• Duration: 1 day (7 hours)
• Interactive learning with a certified trainer, featuring discussions and hands-on exercises tailored to participants' own use cases
• Day 1 Deliverables: Each participant will have a generated status report, a tested project knowledge agent, and a presented mock-up for a real project problem.

Customization Options

• For tailored training aligned with specific organizational needs, please contact us to discuss arrangements.

This instructor-led, live training in Ottawa but can be delivered, is aimed at managers and leaders who wish to strengthen their ability to lead difficult conversations with clarity, confidence, and accountability.

By the end of this training, participants will be able to:

• Structure high-impact conversations
• Address tension and misalignment constructively
• Improve team trust and accountability
• Lead with clarity under pressure

Task delegation and employee motivation are key skills for effective team management. It involves understanding employee competencies, clearly defining expectations while simultaneously demonstrating trust and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Public and private acknowledgment of employee successes strengthens motivation to continue working. Engaging employees in decision-making processes gives them a sense of important role within the company. Organizational culture that promotes respect, support, and work-life balance motivates employees to improve performance. Act according to the values and expectations you set for your employees to inspire them to action. Effective task delegation and employee motivation require flexibility, empathy, and continuous adaptation to the team's needs. Supporting employees, understanding their motivations, and developing skills are crucial elements of success in this area.

This intensive one-day programme in Lisbon empowers professionals with vital English communication competencies. Participants will learn to tailor messages for various stakeholders, excel in business writing, and navigate challenging discussions. By honing grammar and tone, they will avoid frequent pitfalls and significantly enhance their workplace confidence.

This instructor-led, live training in Lisbon (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

The Ishikawa Diagram, often referred to as the fishbone or cause-and-effect diagram, is a tool developed by Kaoru Ishikawa. It is used to visually map the potential causes of a specific event or problem, aiding in the analysis of contributing factors. Named for its resemblance to a fish skeleton, the diagram allows for the systematic identification and organization of issues. It is particularly valuable in product development and quality management, where pinpointing root causes is essential. This tool helps teams brainstorm and categorize causes across dimensions such as methods, machinery, materials, manpower, and environment to uncover the underlying source of quality or performance issues.

Cultural differences can significantly impact teamwork. Different cultures may prefer different styles of communication, such as direct, indirect, expressive, or more evasive. This can lead to differences in the interpretation of messages. Gestures, tone of voice, and the words used can have different meanings in various cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people at higher levels of the hierarchy. Cultures differ in their approach to work time and punctuality. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open resolution of conflicts. In some cultures, decisions are made after consultations and team discussions, whereas in others, decisions are made by a single leader. Different cultures have varied perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Creating an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens doors to benefiting from diversity through diverse perspectives and ideas.

This instructor-led, live training in Lisbon (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

This instructor-led, live training in Lisbon (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

Stakeholder Engagement and Management refers to the process of actively engaging, building positive relationships with, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organisation. Stakeholders are individuals, groups, or organisations that can influence or be impacted by a project. These may include employees, customers, suppliers, the local community, business owners, regulators, or other groups with an interest in or influence over a specific project or activity. Stakeholder management encompasses the identification of stakeholders, understanding their needs, expectations, and impact on the project or organisation, as well as building and maintaining effective relationships.

This instructor-led live training (online or onsite) is designed for professionals who want to understand stress dynamics, learn practical strategies for managing stress, and implement techniques to improve well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This practical training is designed to help participants gain a deeper understanding of how they manage their time and workload, ultimately enhancing their overall productivity in daily work.

The course is founded on the principle that time is a finite resource and aims to shift participants from a reactive working style to a more structured approach centred on planning and prioritisation.

This instructor-led, live training in Lisbon (online or onsite) targets managers, supervisors, and technical professionals transitioning into leadership roles who wish to use structured leadership frameworks and communication tools to strengthen authority, delegation, and team performance in growing organizations.

By the end of this training, participants will be able to:

• Define and apply clear leadership authority and accountability within their scope.
• Delegate tasks and outcomes effectively while maintaining performance oversight.
• Conduct structured, direct, and constructive performance conversations.
• Communicate expectations clearly to improve engagement and cross-functional alignment.