Course Outline
Communication and Collaboration
- Communication – what communication style is and why it is important for effective communication of goals, motivation, and interaction with the team and colleagues
- Components of effective communication
- Effective messaging – tools and techniques
The Modern ‘Boss’ – Models of Team Collaboration and Team Self-Organisation
- When people ‘want to want to do it’, the entire team has a chance to perform well
- ‘Desire’ for independent decision-making
- Aiming at one common goal
- Ensuring people want one thing but are capable of another
- Supporting the effective self-organisation of the team as a system
- Learning through experience
Communication – Fundamentals
- Principles of effective communication,
- Leadership style and reactions,
- Proactive communication
- Barriers and disruptions,
- Feedback
- Tools and techniques for effective communication.
Roles and Communication Styles:
- Diagnosis and identification of preferred roles and communication styles
- Effective communication between different roles and styles,
- Colours in communication – the basis for effective collaboration
Conflicts
- Problems and conflicts – characteristics and potential causes,
- The ‘Conflict Spiral’,
- Effective problem and conflict resolution
External Communication
- The communication process,
- Communication planning,
- Information management,
- External communication,
- Partnership and Collaboration in the Organisation – SRMM® Model
- Maturity model levels - Spontaneity (Ad hoc)
- Procedures (Procedural)
- Relationships (Relational)
- Integrated Collaboration (Integrated)
- Predictability and Forecasting (Predictive)
- Who do I collaborate with?
- Identification of Partners
- Mapping interactions with Partners
- Improvement plans
Summary – Best and Worst Practices in Communication and Team Management
Requirements
This training is designed to be interactive, with participant engagement exceeding 80% of the time. Each session follows a similar dynamic: an opening exercise to foster new habits and awareness, a mini-lecture on techniques (knowledge), and an exercise practising new tactics and techniques (skills). Upon the completion of each session, participants receive supporting materials related to the topics discussed. The practical material is summarised by mini-lectures that provide the theoretical foundation and explain the basic psychological mechanisms experienced by participants during the workshop activities.
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
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Testimonials (4)
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
Provided and explained very clearly a lot of foundational concepts, which fit well with the team's level of learning. The exercises were very engaging and I believe my team were comfortable and participated very well. Coordinating with the trainer as well was very seamless.
Christlan Tolentino - Canadian Blood Services
Course - Critical Thinking
I especially appreciated the instructor’s ability to give thorough, well-explained answers to questions specific to my personal situation.
HASAN TAHA URLU - Huber Turkiye
Course - Assertiveness
the exercises and the way the trainer was explaining
