Soft Skills Training in Almada

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level leaders and managers who wish to enhance their communication skills through the Feedforward approach, focusing on providing forward-looking, growth-oriented feedback for effective team development.

By the end of this training, participants will be able to:

• Understand the concept of Feedforward and its benefits over traditional feedback.
• Develop the skills to deliver future-focused, constructive input that promotes team growth.
• Learn techniques to build open dialogues and active listening for better team engagement.
• Foster a culture that supports continuous improvement through Feedforward practices.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.

By the end of this training, participants will be able to:

• Understand the fundamental principles of neuroscience relevant to sales.
• Learn how to apply neuroscience to improve sales techniques and customer interactions.
• Develop skills to create compelling sales pitches based on neuropsychological insights.
• Gain insights into customer behavior and decision-making processes.
• Enhance emotional intelligence and rapport-building skills.

This instructor-led, live training in Almada (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Almada (online or onsite) is aimed at team leaders and members who wish to use PRISM Brain Mapping to discover the strengths, needs, and motivators of team members and learn how to manage diversity more effectively.

By the end of this training, participants will be able to:

• Obtain a strengthened understanding among team members through better knowledge of their behavior preferences and communication, strengths, needs, and work motivators.
• Discovery of team strengths and how to utilize them to increase efficiency in achieving goals.
• Find solutions to cooperation challenges, enabling the team to work more effectively.
• Increase job satisfaction for team members through analysis of how each can better utilize their strengths, and potential, and minimize stress factors at work.
• Have more effective diversity management in the team and better task alignment to people through discovering team members' strengths, preferences, and motivators and discussing individual employee reports.
• Have a better understanding of the management style of the leader through discovering their leadership profile and its impact on the team.

This instructor-led, live training in Almada (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organizational success.

By the end of this training, participants will be able to:

• Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centers of intelligence.
• Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
• Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
• Align team and organizational goals, manage change effectively, and cultivate an innovative and adaptive organizational culture.

This instructor-led, live training in Almada (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level to intermediate-level trainers, team leaders, and HR professionals who wish to improve their training delivery, engage learners effectively, and maximize learning retention.

By the end of this training, participants will be able to:

• Understand the role and responsibilities of an effective trainer.
• Apply adult learning principles to enhance knowledge retention.
• Use different learning styles to engage diverse audiences.
• Develop structured training programs with clear objectives.
• Enhance verbal and non-verbal communication for better engagement.
• Utilize interactive teaching strategies and classroom management techniques.
• Provide constructive feedback and evaluate training effectiveness.

Who should attend

Individual contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.

Course description

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact. Your ability to create an environment for open discussion and ongoing dialogue is crucial for communication success. The communications skills covered in this course will increase your ability to exercise choice and control for every type of conversation, influence with out authority and improve quality of relationships and productivity.

The course is dedicated to sales teams. It focuses on leveraging PowerPoint's functions that aid in the sales process, ie. how to show data effectively, how not to over-clutter slides, and what to focus on in a sales deck.

This instructor-led, live training in Almada (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

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A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience​.

Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas requiring modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.

Purpose

The need for individuals with strong business acumen, interpersonal skills, and leadership capabilities has never been greater. This course aims to equip professionals from all specialisms with the knowledge and skills needed to collaborate and communicate effectively.

Mastering Communication and Collaboration aims find common ground between specialist, and non-specialist individuals to improve communication in all areas of the business. It incorporates actionable strategies and real-world examples and tips, and will help you improve your skills and become a more effective communicator and collaborator - whether you're an aspiring leader or an experienced professional.

The purpose of the course is to help attendees become more effective in their professional lives by supplementing technical 'hard skills' with essential 'soft skills'. Attendees will

• be better able to integrate themselves into organisations through understanding the dynamics of organisations outside specialist functions
• learn how to best to collaborate and communicate technical issues to the mutual benefit of speaker and listener
• Be better able to deliver specialist information to lay audiences

Format of the Course

• Interactive lecture and discussion.
• Interactive problem-solving sessions.

Course Customisation Options

• To request a customised training for this course, please contact us to arrange.

Delegating tasks and motivating employees are key skills for effective team management. It involves understanding employees' competences, clearly defining expectations while at the same time trusting and delegating responsibility. Regularly check progress and offer constructive feedback to motivate employees: Recognize achievements: Publicly and privately recognizing employee successes strengthens motivation to continue working. Involving employees in decision-making processes gives them a sense of an important role in the company. An organizational culture that promotes respect, support and work-life balance motivates employees to perform better. Act in line with the values and expectations you set for your employees to inspire them to take action. Effective delegation of tasks and motivating employees requires flexibility, empathy and constant adaptation to the team's needs. Employee support, understanding their motivation and skill development are key elements of success in this area.

Effective interpersonal communication is a key skill in both personal and professional relationships. It involves focusing on the interlocutor and understanding his or her perspective, as well as expressing interest in what he or she is saying. Using clear and simple messages to avoid misunderstandings, understanding and appreciating other people's feelings, needs and point of view. Effective communication means expressing one's thoughts and feelings responsibly, without violating other people's boundaries, with awareness of cultural differences, which helps avoid misunderstandings resulting from differences in intercultural communication. Effective interpersonal communication is the key to building lasting relationships, solving problems, team cooperation and achieving success in both professional and personal life. This is a skill that is worth constantly developing and improving.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

This instructor-led, live training in Almada (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees. Thanks to participation in the training, Managers: - they will appreciate the importance of assessing employees, - they will learn to use the grading system to build motivation and commitment, - will be perceived as fair assessors, - learn to have difficult conversations with employees, - learn what standards of behavior they should present during evaluation interviews, - they will learn about their strengths and weaknesses in communication and receive tools for improvement, - they will increase their sense of self-confidence in contacts with subordinates and in difficult situations.

This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.

Audience

Managers, Team Leaders and staff members who feel that:

• They are attending too many meetings
• Their time is being “stolen” by other people
• They cannot get to the bottom of their day’s work because of a lack of planning, foresight or prioritisation

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage meetings effectively – respecting the time pressures of those whom they invite to meetings
• Follow the standard processes for calling, managing and preparing the output of meetings
• Appreciate more widely some of the ways of managing themselves and their time more efficiently: to work smarter not harder…

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

Stakeholder Engagement and Management refers to the process of actively engaging, building positive relationships, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organization.Stakeholders are individuals, groups, or organizations that can influence a project or be affected by it. These may include employees, clients, suppliers, the local community, company owners, regulators, or other groups with an interest in or influence over a specific project or activity.Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and influence on the project or organization, as well as building and maintaining effective relationships.

Audience

Staff who need to be fully prepared to deliver high-quality training sessions

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

• Prepare and structure an effective training session
• Prepare themselves properly for that training session
• Deliver that training session with confidence
• Use the various visual aids that a trainer might choose to employ in creating a stimulating session
• Deal with the different types of people who they will encounter in their training courses

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Course Overview

The target audience for this course comprises mid-level and senior managers who already possess some negotiation experience. Our goal is to develop more advanced methods to make us more effective negotiators. This course builds on the participants' existing knowledge to further enhance their skills and transform them into stronger, more experienced negotiators.

A win-win strategy focuses on finding solutions where both parties feel successful, rather than just concentrating on individual needs. This approach helps establish long-term relationships and partnerships—including with clients, suppliers, and within our own organizations—which lay a positive foundation for future negotiations. If you dominate in negotiations but later find that you still need to work with the same organization, future business will become difficult.

We aim to help senior managers leverage their strengths and experiences to further develop their natural abilities and use practical negotiation frameworks. You will learn to approach every negotiation with a plan and gain the knowledge and confidence to achieve your goals. This highly interactive and engaging course teaches negotiation skills from some of the world's top business schools.

Learning Outcomes:

Upon completion of this course, participants will be able to:

• Conduct fact-based negotiations and achieve positive outcomes.
• Engage in negotiation planning, such as leaving room for concessions to achieve favorable results.
• Set negotiation goals and BATNAs (Best Alternative to a Negotiated Agreement).
• Understand emotional intelligence and non-verbal communication and their importance.
• Know when to negotiate and when to walk away.
• Learn techniques to enhance persuasiveness.
• Seek common ground with negotiation counterparts.
• Use empathy to understand the other party's perspective and resolve issues.
• Learn behavioral styles to gain an advantage.
• Distinguish between “interests” and “positions.”
• Identify and respond to manipulative tactics.
• Minimize and resolve conflicts.
• Understand how to effectively negotiate with different personality types.
• Learn the four steps of the negotiation process.
• Master various bargaining techniques and strategies to create win-win opportunities and move negotiations from bargaining to closure.

By the end of the course, participants will have mastered effective negotiation techniques and laid a solid foundation for future business relationships.

Course Format

This course employs structured discussions, brainstorming, analysis, problem-solving, role-plays and simulations, lectures, and case studies as teaching methods.

Participants will actively engage at every stage.