Soft Skills Training in Almada

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level to intermediate-level leaders and managers who wish to adopt feedforward techniques to improve team engagement, coaching, and performance conversations.

This program focuses on developing the essential competencies that define organizational excellence—technical mastery, client-centric leadership, and people-focused collaboration. It enables professionals to lead with quality, integrity, and innovation across all dimensions of their work.

This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level professionals who wish to strengthen their leadership capabilities and align performance with organizational excellence standards.

Upon completion of this training, participants will be able to:

• Apply analytical and critical thinking to enhance quality and innovation.
• Ensure adherence to professional and organizational standards.
• Foster trusted client relationships and create long-term business value.
• Demonstrate inclusive leadership, adaptability, and team empowerment.
• Promote continuous learning and professional development within their teams.

Format of the Course

• Facilitated discussion and guided reflection.
• Case studies and practical exercises.
• Group activities and peer collaboration.

Course Customization Options

• This training can be customized to align with specific departmental or organizational leadership frameworks.

This instructor-led, live training in Almada (online or onsite) is aimed at entry-level professionals or aspiring leaders who wish to understand the core concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Understand what leadership is and how it differs from management.
• Identify and develop key leadership competencies and styles.
• Set meaningful goals and communicate them effectively.
• Build trust and influence others through effective communication.

This instructor-led, live training in Almada (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level team leaders and managers who wish to understand and leverage personality types to build stronger team cohesion, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team cohesion through understanding and leveraging different personality types.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Almada (online or onsite) is aimed at anyone who wishes to enhance their coaching and communication skills.

By the end of this training, participants will be able to:

• Understand the impact of coaching and effective communication on peer-to-peer engagement.
• Learn and apply the different coaching and communication best practices.
• Improve communication and influencing skills.
• Conduct coaching sessions with confidence.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level leaders and HR professionals who wish to learn and apply Design Thinking methodologies to foster innovation, enhance problem-solving capabilities, and engage teams effectively.

By the end of this training, participants will be able to:

• Equip participants with tools and methodologies to foster innovation and team engagement.
• Develop skills in empathy mapping, ideation, and prototyping for solving complex challenges.
• Apply Design Thinking principles to leadership and HR scenarios.
• Promote a culture of innovation within tech teams.

This instructor-led, live training in Almada (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

A highly participative course involving individual and group discussions and skills practice to enable delegates to share ideas and develop their skill levels.

Audience

Anyone who is looking to enhance their assertiveness skills

Aim

This course aims to raise confidence and increase the delegate’s ability to communicate confidently and assertively with colleagues and customers.

Objectives

By the end of the programme the participants will:

• Understand and overcome the barriers to being assertive
• Recognise behaviour traits within yourself and others and learn effective strategies for managing them
• Communicate effectively with a wide range of people to achieve a win-win situation wherever possible
• Effectively manage difficult situations.

This instructor-led, live training in Almada (online or onsite) is aimed at individuals of all levels who wish to learn and apply the principles and techniques of self time management.

By the end of this training, participants will be able to:

• Identify and overcome the main barriers and challenges to effective self time management.
• Set SMART (Specific, Measurable, Achievable, Relevant, and Time-bound) goals and align them with their values and vision.
• Prioritize and schedule their tasks and activities using various tools and methods such as the Pareto principle, the ABC analysis, the Eisenhower matrix, and the Parkinson's law.
• Monitor and track their time usage and identify and eliminate their time wasters and distractions.
• Delegate and assign tasks appropriately and communicate clearly and assertively with others.
• Manage their emotions and stress levels in times of uncertainty and pressure.

This course offers a comprehensive and practical introduction to the phenomenon of burnout, one of the most pressing challenges in modern workplaces. Participants will explore the difference between stress and burnout, identify personal and professional risk factors, and learn how to recognise early signs of exhaustion — both in themselves and in others.

Through guided reflection, self-assessment tools, and group discussions, the programme encourages participants to develop awareness, resilience, and personal coping strategies. It also highlights the role of organisations and leaders in creating a supportive environment that prevents burnout and promotes psychological wellbeing.

The session combines theory, self-diagnosis, and practical exercises to ensure that every participant leaves with a clear action plan for maintaining balance and energy in their professional life.

Change management is a process aimed at effectively implementing change within an organization to achieve desired goals and adapt to changing environments. It requires understanding the reasons why change is necessary and identifying areas that need modification, as well as clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies based on people's reactions and changing conditions. It is also crucial to recognize that changes are not always easy, which is why it is important to create a plan that takes into account both organizational goals and individual needs during the change process.

Course has been prepared as an interactive one. The participants activity takes over 80% of course time. Each session goes according to a similar dynamic, based on a method taking upon consideration Kolb’s cycle of learning: exercise opening for a new habit (consciousness building); short lectures about the techniques (knowledge) and new techniques to practice (skills and experience). After each session is completed, the participants will receive all the info related to the session.

There are short lectures concluding practical issues and explaining the basic psychological mechanisms realted with participants' work experience.

By the end of this training, participants will be able to:

• Develop a stronger idea on the different approaches towards contemporary delivery of learning.
• Able to link the current delivery to new and fresh approaches in learning delivery.
• Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
• Lead the organization in the application of digital transformation towards learning

Format of the Course

• Instructor Led Training through Online Delivery
• Interactive Planning with Outputs
• Digital Icebreakers
• Course Works

By the end of the session, participants will be able to:

• Improve clarity, confidence, and professionalism in verbal and written communication.
• Apply techniques for structuring messages effectively for different audiences.
• Enhance grammar, vocabulary, and tone for business communication.
• Avoid common communication pitfalls and misunderstandings.
• Develop active listening and feedback-giving skills for better workplace interactions.

This instructor-led, live training in Almada (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.

By the end of this training, participants will be able to:

• Measure individual EQ to understand how to interact better with their colleagues.
• Understand other people's emotions and behavioral styles to improve relationships with teammates.
• Use emotional intelligence to form a positive and productive work environment.
• Use emotional intelligence to handle change and conflict at work.

This instructor-led, live training in Almada (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicates clearly and consistently,
• adapts communication to the recipient,
• handles difficult conversations,
• builds authority through communication,
• effectively conveys complex information.

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

At the end of the course, the participants should be able to:

1. Acquire an understanding of  self-mastery as a foundation for inspiring leaders
2. Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture
3. Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools

Methodology:

1. Lecture
2. Workshops
3. Video showing
4. Role playing

This instructor-led, live training in Almada (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees.

Thanks to participation in the training Managers:

• appreciate the importance of evaluating employees,
• learn to use the evaluation system to build motivation and commitment,
• will be perceived as fair judges,
• learn to have difficult conversations with employees,
• they will learn what standards of behavior they should present during evaluation interviews,
• learn about their strengths and weaknesses in the field of communication and receive improvement tools,
• will increase the sense of self-confidence in contacts with subordinates and in difficult situations.

This course will give you the knowledge about how to present finance information (numbers) in PowerPoint and not just the presentations skills itself. You will be able to present finance information in more professional way.

1. Objectives of the Course:
   • After this 2-day course, the trainees/participants will be
     1. Develop a deeper understanding of the element s that ensures effective public speaking and delivery.
     2. Build techniques that will ensure a development of high-level capabilities in delivering ideas on a wide range of audience in any number of population/participants.
     3. Apply learnings in boosting confidence, influence and persuasion abilities
     4. Appreciate the importance of public speaking skills in the personal and professional development of the individual.
2. Specifics:
   • Target Headcount: 15-20 Pax\
   • Total Daily Duration: 7 hours duration + 1-hour lunch
   • Set-up: Classroom and Presentation Set-up
3. Methodologies:
   • Instructor Led Training
   • Role Playing
   • Personality and Confidence Building Games
   • Return Demonstration and Actual Delivery of Ideas in Public Forum
4. Hardware and Equipment Needed
   • Projector
   • Extra laptop for 2nd day presentation
   • White Board with Writing Materials
   • Writing Paraphernalia for Participants
   • Sound System/Lapel Mic
   • Big Building Blocks/Lego
   • Chocolates and other token for activities
   • Certificate of Achievement/Completion
   • Prizes for top performers (3 prizes)

Overview

This 5-day course will help delegates develop their strategic thinking, planning and management skills, including the tactical and operational requirements for successful implementation in a high-stakes environment. The course will deal with the tough issues of conflict management, managing change, what makes a good leader and how to motivate a team. Using interactive case studies as well as sector examples, delegates will be encouraged to share experiences and challenges to help build practical and work focused solutions which they can take back and actually use.

The core objective of the programme is to equip executives with the skills to scan the business environment to uncover profitable business opportunities as well as develop strategies for gaining competitive advantage in an increasingly competitive business environment. Amongst others, the programme will also provide insight on leadership the best practices and behaviors that will strengthen the capacity of executives to handle the complexities and uncertainties of managing a high performance organisation.

Learning Objectives

After attending this course, delegates will be able to:

• Describe the main problems that are faced by an organisation;
• Explain the various approaches to organisational development planning;
• Analyse the current business environment and influences affecting the organisation;
• Analyse resources within and external to the organisation;
• Explain the various approaches to managing strategy and it place in the business plan;
• Evaluate the alternative development strategies so as to recommend the one(s) most suited to the needs of the firm.
• Apply a deeper understanding of strategic development plans;
• Discuss objectively the risks, benefits and costs that accompany the implementation of the new strategy including managing conflict in a team;
• Define approaches to managing the identified risks;
• Analyse the potential impacts on his or her firm (both positive and negative) that will result from implementing the new strategy;
• Design policies, systems and processes to successfully implement the emergent strategic plans;
• Cover the key steps in change management

Who Should Attend

• Product/Service Managers
• Newly appointed as well as established Managers and Team Leaders
• Heads of Operations
• Senior Bank Managers
• Human Resource Managers
• Operations Managers
• Marketing Managers

Methodology
The course consists of facilitated workshops, supplemented by case studies drawn from a combination of published real life examples and/or practical experience. There will also be opportunities for attendees to work in small groups to synthesise ideas and strategies and to apply the material in the context of their own organisations/departments. Open forum discussions will also be a key element.

The aim of the training will be to review and improve the competencies necessary to achieve business goals, both in terms of individual and team work, especially through the participants' acquisition of skills such as: - Building an effective style of communicating with others - Practical diagnosis of communication barriers and techniques for actively preventing their occurrence - The ability to effectively exert influence and persuasion - Changing one's own attitudes and modeling constructive behavior (e.g. assertive attitude).

This instructor-led, live training in Almada (online or onsite) is aimed at team members and team leaders who wish to learn and apply team collaboration principles and best practices within their teams.

By the end of this training, participants will be able to:

• Create a shared direction to set collective vision, mission, and goals.
• Foster a culture of collaboration to develop positive values and motivate teams.
• Engage teams through team building activities, innovation, and conflict management to increase collaboration.
• Measure team collaboration performance to analyze teamwork and team productivity.

Our services are delivered online to clients throughout the world in collaboration with a growing international partner network. Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants have nurtured the following skills:

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.