Soft Skills Training in Maia

This instructor-led, live training in Maia, available online or onsite, is tailored for beginner-level office managers looking to build their proficiency in filing techniques and documentation management.

By the end of the program, participants will be able to:

• Understand the core principles of effective filing systems.
• Learn methods for managing and controlling both physical and electronic documents.
• Develop the skills necessary for creating, maintaining, and archiving records.
• Apply documentation management best practices to boost organizational efficiency.

This instructor-led, live training in Maia (online or onsite) is designed for beginner-level professionals who wish to explore foundational ethical theories, develop ethical decision-making skills, and comprehend the role of protocol in upholding integrity and professionalism.

By the end of this training, participants will be able to:

• Grasp fundamental ethical theories and principles.
• Acquire skills for ethical decision-making.
• Appreciate the importance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in various industries.

This instructor-led training in Maia supports professionals in elevating their leadership capabilities while aligning with organisational excellence. It addresses technical mastery, client-centric strategies, and collaborative practices, enabling you to drive quality, integrity, and innovation.

This instructor-led training in Maia assists legal professionals in evolving from technical advisors into strategic business partners. Participants gain the skills to lead cross-functional initiatives, manage conflicts, and communicate risks effectively to support organizational success.

This instructor-led, live training in Maia (online or onsite) is designed for entry-level professionals or aspiring leaders who wish to grasp the fundamental concepts and practices of effective leadership.

By the end of this training, participants will be able to:

• Grasp the definition of leadership and distinguish it from management.
• Identify and cultivate essential leadership competencies and styles.
• Establish meaningful goals and convey them effectively.
• Build trust and influence others through proficient communication.

This instructor-led, live training in Maia (online or onsite) is aimed at intermediate-level professionals across various roles who wish to improve oral and written communication in workplace settings.

By the end of this training, participants will be able to:

• Improve clarity and precision in message transmission, reducing misunderstandings.
• Develop active listening and empathy skills to strengthen team interactions.
• Structure ideas effectively in meetings, emails, and presentations.
• Encourage assertiveness and the ability to give and receive feedback constructively.
• Enhance communication in situations of conflict, negotiation, and teamwork.

This instructor-led live training in Maia (online or onsite) is designed for beginner to intermediate-level professionals who wish to learn how to use storytelling techniques to improve work relationships, engage teams, and convey key messages effectively.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of storytelling and its business applications.
• Structure an effective story using key narrative elements.
• Apply storytelling techniques in different workplace scenarios.
• Leverage storytelling for leadership, motivation, and conflict resolution.

This instructor-led, live training in Maia (online or in-person) is designed for beginner-level team leaders and managers who wish to understand and leverage personality profiles to build stronger team unity, enhance communication, and manage team dynamics effectively.

By the end of this training, participants will be able to:

• Strengthen team unity through understanding and leveraging different personality profiles.
• Manage diverse personalities effectively.
• Enhance team communication and conflict management.
• Foster psychological safety and team identity.

This instructor-led, live training in Maia (online or onsite) is aimed at beginner-level to intermediate-level subject-matter experts (SMEs) who wish to transition into instructor roles and improve their ability to train others effectively.

By the end of this training, participants will be able to:

• Understand how adult learning occurs and apply appropriate instructional methods.
• Organize training sessions effectively using structured planning techniques.
• Enhance communication skills for better knowledge transfer.
• Engage multi-generational audiences with customized training approaches.
• Develop workshops with clear objectives, dynamic content, and interactive teaching methods.
• Handle challenging training situations and difficult learners with confidence.
• Prepare, practice, and deliver impactful training sessions.

This instructor-led, live training in Maia (online or onsite) targets intermediate to advanced commercial management professionals eager to enhance their interpersonal and decision-making capabilities for superior business results.

By the end of this training, participants will be able to:

• Improve customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Enhance negotiation, innovation, and change management skills.

This instructor-led, live training in Maia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level professionals who wish to attract top international candidates with minimal effort.

By the end of this training, participants will be able to:

• Go From a Briefing Call to a SAM
• Design Modern and Catchy Job Descriptions
• Apply Employer Branding & EVP Strategies
• Post Single or Multiple Job ADs
• Receive a Tailored Long-List

This corporate hackathon empowers cross-functional teams, including business units and IT, to apply AI to their specific operational challenges and take away functional solutions. The programme integrates two preliminary discovery sessions for tool onboarding, a 24-hour intensive sprint, and a final presentation to senior management. By the conclusion of the event, every team will have developed a working solution and a clear implementation plan for immediate use.

This live, instructor-led training in Maia is designed for: Mixed teams from various departments and IT who wish to experiment with AI on real-world issues and leave with actionable results.

Upon completion of this training, participants will be able to:

• Reframe departmental problems and bottlenecks into actionable challenges
• Demonstrate proficiency with eight to ten AI tools and select the most appropriate one for specific tasks
• Collaboratively develop working solutions in small teams
• Assess solutions based on business value and technical feasibility
• Effectively present results through a structured pitch
• Establish a concrete adoption plan for the following week

Course Format

• Duration: Two on-site days (incorporating a 24-hour sprint) in addition to two preparatory discovery sessions
• Interactive instruction featuring live coaching, facilitated discussions, and hands-on exercises focused on participants' actual use cases
• Pre-course Outcome: Clear definition of challenges, tool selection, and success metrics.
• Day 1 Outcome: Teams will have refined their challenge and produced an initial working prototype.
• Day 2 Outcome: Teams will finalize their working solution, deliver their pitch, and secure an adoption plan for immediate implementation.

Customization Options

• For bespoke training tailored to this course, please contact us to discuss your requirements.

This instructor-led, live training (available online or onsite) is aimed at team leaders and middle managers who want to adopt AI safely and effectively by addressing the human factors that drive success: trust, accountability, decision habits, and psychological safety.

By the end of this training, participants will be able to:

• Define when to use AI and when not to (stop rules).
• Verify AI outputs with practical standards (red flags, second source).
• Set accountability and escalation triggers.
• Build team agreements and a 30-day adoption plan.

AI agents operating within the browser are capable of reading web pages, comparing vendors, and completing forms on behalf of the user. This one-day course provides a comprehensive overview of ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet. It explores suitable use cases and associated risks, including the threat of hidden instructions embedded in web pages. Participants will delegate two tasks, validate the outcomes, and establish guidelines for their teams.

This instructor-led, live training in Maia is designed for specialist users, assistants, and researchers looking to delegate recurring web-based tasks to AI agents.

Upon completing this training, participants will be equipped to:

• Comprehend the mechanics of how browser agents read pages, navigate, and populate forms
• Evaluate and compare ChatGPT Agent and Atlas, Claude in Chrome, and Perplexity Comet
• Identify appropriate tasks such as research, comparisons, and form management
• Draft assignments that clearly define objectives, constraints, and approval milestones
• Identify and mitigate risks, such as hidden instructions on web pages
• Establish protocols for team usage

Course Format

• Duration: 1 day (7 hours)
• Interactive sessions led by a trainer, incorporating discussions and hands-on exercises tailored to participants' specific use cases
• Day 1 Outcome: Each participant will have delegated two tasks to a browser agent, verified the results, and established team usage rules.

Customization Options

• To request a tailored training experience for this course, please contact us to make arrangements.

This programme provides a thorough and practical introduction to burnout, one of the most significant challenges facing modern workplaces. Participants will examine the distinctions between stress and burnout, identify individual and professional risk factors, and acquire the skills to recognise early signs of exhaustion in both themselves and their colleagues.

Through guided reflection, self-assessment tools, and collaborative discussions, the course encourages participants to cultivate awareness, resilience, and personal coping strategies. It also underscores the importance of organisational and leadership roles in fostering a supportive environment that prevents burnout and enhances psychological wellbeing.

By blending theory, self-diagnosis, and practical exercises, the session ensures that every participant departs with a clear action plan for sustaining balance and energy in their professional life.

A Customer Care Course is designed to educate participants on the fundamentals of providing exceptional service and care to customers. It focuses on treating customers with respect and kindness, building an emotional connection, and ensuring their satisfaction and loyalty. These courses cover a range of topics, including communication skills, time management, de-escalation techniques, and industry best practices. Through real-life examples and practical exercises, learners gain insights into effectively handling customer inquiries, complaints, and feedback. The aim is to equip individuals with the necessary skills to deliver professional, helpful, and high-quality service across various customer interaction points, enhancing the overall customer experience.

Change management is a process aimed at effectively introducing change within an organization to achieve desired goals and adapt to a changing environment. It requires understanding why the change is necessary, identifying areas requiring modification, and clearly defining the objectives and benefits that the change will bring. Change management is a dynamic process that demands flexibility, openness to feedback, and readiness to adjust strategies depending on people's reactions and changing conditions. It is also crucial to understand that changes will not always be easy, which is why it is important to create a plan that accounts for both organizational goals and the needs of individuals involved in the change process.

The Critical Thinking in the Workplace programme is a hands-on, interactive course tailored to assist professionals in processing information with greater efficiency, questioning underlying assumptions, pinpointing the true root causes of issues, and arriving at more robust decisions.

Participants acquire a systematic methodology for critical thinking that can be seamlessly integrated into daily professional challenges, ranging from dissecting complex issues and vetting evidence to devising alternative solutions and formulating well-substantiated decisions.

By blending analytical reasoning, problem-solving, creative ideation, and decision-making, this programme ensures that participants engage with practical tasks, discussions, and case studies pertinent to their specific roles and sectors. Whenever feasible, the training is customised to incorporate the client’s unique business obstacles and real-world workplace scenarios.

"High-Impact Communication Skills" is designed to equip participants with the essential tools for clear, confident, and influential communication. In today's business environment, the ability to convey ideas effectively is paramount. This training addresses two of the most critical aspects of professional communication: mastering interpersonal skills and delivering powerful public presentations.

The program takes a holistic approach, beginning with foundational communication principles and then moving to a dedicated module on overcoming the fear of public speaking. Participants will then learn practical, actionable techniques to structure and deliver compelling presentations. The entire learning experience is underpinned by the principles of Emotional Intelligence, empowering participants to communicate with greater empathy, awareness, and impact.

By the end of this training, participants will be able to:

• Apply practical techniques for clearer, more empathetic, and objective interpersonal communication.
• Implement proven strategies to manage public speaking anxiety and project confidence.
• Structure a compelling presentation with a clear opening, logical flow, and memorable conclusion.
• Deliver presentations in an engaging manner, utilizing effective body language and vocal variety.
• Identify the core principles of Emotional Intelligence and use them to build stronger professional relationships.
• Develop a personal action plan to continue fostering their communication and presentation skills

This instructor-led, live training in Maia (online or onsite) is aimed at beginner-level / intermediate-level / advanced-level individuals who wish to provide practical tools for navigating conflicts, delivering constructive feedback, and maintaining professional authority under pressure. This training is specifically crafted to help professionals bridge the gap between technical expertise and interpersonal influence, ensuring their ideas are not just heard, but understood and acted upon.

By the end of this training, participants will be able to:

• communicate clearly and consistently,
• adapt communication to the recipient,
• handle difficult conversations,
• build authority through communication,
• effectively convey complex information.

The Ishikawa Diagram, often referred to as the fishbone or cause-and-effect diagram, is a tool developed by Kaoru Ishikawa. It is used to visually map the potential causes of a specific event or problem, aiding in the analysis of contributing factors. Named for its resemblance to a fish skeleton, the diagram allows for the systematic identification and organization of issues. It is particularly valuable in product development and quality management, where pinpointing root causes is essential. This tool helps teams brainstorm and categorize causes across dimensions such as methods, machinery, materials, manpower, and environment to uncover the underlying source of quality or performance issues.

Cultural differences can significantly impact teamwork. Different cultures may prefer different styles of communication, such as direct, indirect, expressive, or more evasive. This can lead to differences in the interpretation of messages. Gestures, tone of voice, and the words used can have different meanings in various cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people at higher levels of the hierarchy. Cultures differ in their approach to work time and punctuality. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open resolution of conflicts. In some cultures, decisions are made after consultations and team discussions, whereas in others, decisions are made by a single leader. Different cultures have varied perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, understanding and respecting cultural differences is crucial. Creating an atmosphere of open communication, respect, and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens doors to benefiting from diversity through diverse perspectives and ideas.

This two-day programme guides teams from an initial brief to a validated, live first version. It encompasses prototyping, data and role management, real-time iteration with stakeholders, user testing, security protocols, deployment, and the transition to development. Throughout the course, participants focus on their specific use cases.

Tim Jamboula, an official Lovable and Cursor Ambassador, leads the training.

This instructor-led, live session in Maia is designed for: Product teams, innovation managers, founders, and departments seeking to transform ideas into tested prototypes and functional first versions.

Upon completion, participants will be equipped to:

• Develop interactive prototypes from concise briefs
• Refine prototypes in real-time with stakeholders
• Configure data structures, roles, authentication, and integrations
• Conduct user testing and apply feedback
• Establish security, deployment, and operational standards for the first release
• Structure the handover to developer teams

Course Structure

• Duration: 2 days (7 hours per day), limited to 6–12 participants
• Interactive learning involving instructor-led guidance, discussions, and practical exercises based on participants' specific projects
• Day 1 Outcome: Each participant will have a prototype featuring a database and login, refined through simulated stakeholder interactions.
• Day 2 Outcome: Each participant will possess a deployed, tested first version of their solution, along with a comprehensive handover document.

Customisation Options

• Contact us to request a tailored training experience for this course.

This instructor-led, live training in Maia (online or onsite) is aimed at medical professionals, physician leaders, and clinical trainers who wish to strengthen their presentation skills, assertive communication, peer influence, and scientific storytelling abilities in high-stakes medical settings.

Stakeholder Engagement and Management refers to the process of actively engaging, building positive relationships with, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organisation. Stakeholders are individuals, groups, or organisations that can influence or be impacted by a project. These may include employees, customers, suppliers, the local community, business owners, regulators, or other groups with an interest in or influence over a specific project or activity. Stakeholder management encompasses the identification of stakeholders, understanding their needs, expectations, and impact on the project or organisation, as well as building and maintaining effective relationships.

This instructor-led live training (online or onsite) is designed for professionals who want to understand stress dynamics, learn practical strategies for managing stress, and implement techniques to improve well-being in the workplace.

By the end of this training, participants will be able to:

• Identify personal and workplace stressors.
• Distinguish between productive and negative stress.
• Apply practical techniques to reduce and manage stress.
• Develop resilience through empowerment exercises.

This practical training is designed to help participants gain a deeper understanding of how they manage their time and workload, ultimately enhancing their overall productivity in daily work.

The course is founded on the principle that time is a finite resource and aims to shift participants from a reactive working style to a more structured approach centred on planning and prioritisation.