Soft Skills Training in Matosinhos

This instructor-led, live training in Matosinhos (online or onsite) is aimed at beginner-level office managers who wish to learn knowledge and skills in filing techniques and documentation management.

By the end of this training, participants will be able to:

• Understand the principles of effective filing systems.
• Learn techniques for managing and controlling both physical and electronic documents.
• Develop skills in creating, maintaining, and archiving records.
• Apply best practices for documentation management to improve organizational efficiency.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at beginner-level professionals who wish to explore fundamental ethical theories, develop ethical decision-making skills, and understand the role of protocol in maintaining integrity and professionalism.

By the end of this training, participants will be able to:

• Understand fundamental ethical theories and principles.
• Develop skills for ethical decision-making.
• Recognize the significance of protocol in professional settings.
• Learn to navigate ethical dilemmas and conflicts of interest.
• Understand the role of ethics and protocol in different industries.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at beginner-level sales and marketing professionals who wish to leverage neuroscience in their sales practices, ultimately leading to better customer interactions and increased sales success.

By the end of this training, participants will be able to:

• Understand the fundamental principles of neuroscience relevant to sales.
• Learn how to apply neuroscience to improve sales techniques and customer interactions.
• Develop skills to create compelling sales pitches based on neuropsychological insights.
• Gain insights into customer behavior and decision-making processes.
• Enhance emotional intelligence and rapport-building skills.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at executive-level and senior professionals who wish to gain deeper insights into their leadership styles, leverage Korn Ferry Leadership Assessments, and develop actionable strategies for leadership adaptability and team performance.

By the end of this training, participants will be able to:

• Analyze their organization context and its influence on leadership effectiveness.
• Assess the range of leadership styles being utilized and their impact.
• Evaluate how leadership approaches affect team engagement, dynamics, and performance.
• Apply feedback from leadership assessments to identify strengths and areas for growth.
• Utilize a causal model to explore leadership behaviors and their direct impact on workplace climate.
• Develop actionable strategies to enhance leadership adaptability and team performance.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at beginner-level to intermediate-level professionals who wish to learn how to use storytelling techniques to improve work relationships, engage teams, and convey key messages effectively.

By the end of this training, participants will be able to:

• Understand the fundamental concepts of storytelling and its business applications.
• Structure an effective story using key narrative elements.
• Apply storytelling techniques in different workplace scenarios.
• Leverage storytelling for leadership, motivation, and conflict resolution.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at intermediate-level managers who wish to apply Enneagram insights to enhance leadership skills, improve team dynamics, and drive organizational success.

By the end of this training, participants will be able to:

• Gain a solid foundation in the Enneagram system, including the nine personality types, wings, levels of development, and centers of intelligence.
• Use the Enneagram to explore and identify personality type, including strengths, weaknesses, and opportunities for growth.
• Better understand team members, improve communication, resolve conflicts, and foster a collaborative team environment.
• Align team and organizational goals, manage change effectively, and cultivate an innovative and adaptive organizational culture.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.

By the end of this training, participants will be able to:

• Enhance customer interactions through anticipation, assertive communication, and market knowledge.
• Strengthen teamwork, adaptability, and problem-solving skills.
• Develop effective decision-making, disciplined execution, and delegation techniques.
• Improve negotiation, innovation, and change management skills.

Purpose of the course:

For management: team leaders, managers are beginning their career paths and high-potential employees are selected for development. Training is also a prelude to the development of individual leadership roles and human resource management.

Benefits of completion of the course:

Increase the efficiency of team management, effective decision making related to managerial functions, appropriate selection of leadership style to the team situation, business growth, strengthen conflict resolution skills, gain time management skills.

Training method:

short thematic lectures, individual exercises, simulations, case studies, role plays

This course is aimed at anyone wanting to work more efficiently in PowerPoint when creating slides and to learn the basics of presenting them.

Objective:

Improving the ability to prepare an attractive presentation using Powerpoint and other tools

Addressees:

Sales representatives, consultants, research and teaching staff, managers, teachers, corporate employees, SMEs and public institutions, for which the challenge is to stand in front of a group of people, say to them, arousing interest

This instructor-led, live training in Matosinhos (online or onsite) is part of the Data Scientist skill set (Domain: Advisory & Leadership) and is aimed at professionals who wish to build impactful communication, problem-solving, and leadership skills to thrive in data science or analytics teams.

By the end of this training, participants will be able to:

• Apply structured problem-solving and root cause analysis techniques.
• Communicate insights effectively through impactful storytelling and visualization.
• Lead change initiatives and influence stakeholders with confidence.
• Manage data-related projects using a clear and practical framework.

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Communication skills have long been recognised as essential to professional success and many a career has stalled, faltered or stagnated thanks to a lack of communication skills. Contrary to urban myth, few of us are born with this skill, instead most have either practised or learned from mistakes. This course is designed to assist delegates to improve their communication skills and in consequence their ability to work with others.

Mediation skills are subtly yet meaningfully different. Excellent communication is a pre-requisite but more important is the ability to listen and take note of what is being said. The role of the mediator is to help parties reach a solution to their problem and to arrive at an outcome that both parties are happy to accept. Mediators avoid taking sides, making judgements or giving guidance. They are simply responsible for developing effective communications and building consensus between the parties. This course also covers the wider range of skills, in addition to communication, that are required to be an effective mediator.

Change management is a process that aims to effectively introduce change in an organization to achieve desired goals and adapt to a changing environment. It requires understanding the reasons why change is necessary, identifying areas requiring modification and clearly defining the goals and benefits that the change is to bring. Change management is a dynamic process that requires flexibility, openness to feedback and readiness to adapt the strategy depending on people's reactions and changing conditions. It is also crucial to understand that change will not always be easy, so it is important to create a plan that takes into account both organizational goals and the needs of individuals in the change process.

This instructor-led, live training in Matosinhos (online or onsite) is aimed at teams who wish to assess, manage, and evaluate individual and team EQ.

By the end of this training, participants will be able to:

• Measure individual EQ to understand how to interact better with their colleagues.
• Understand other people's emotions and behavioral styles to improve relationships with teammates.
• Use emotional intelligence to form a positive and productive work environment.
• Use emotional intelligence to handle change and conflict at work.

Pfizer, Hewlett Packard, DellEMC and VMware have benefited from this programme, developing a better balance in their influencing style and demonstrating a resilient response to challenges in the work place. If you want to : • Create high-performing work teams • Consistently win contracts from pitching • Successfully negotiate the best deals • Build shareholder value, year on year... then you need our influencing programme

The Ishikawa Diagram, also known as the fishbone diagram or cause-and-effect diagram, is a tool created by Kaoru Ishikawa. It is used to visually depict the potential causes of a specific event or problem, facilitating the analysis of the factors that might contribute to a particular issue. The diagram resembles the skeleton of a fish, hence the name "fishbone," and is used to identify and organize the causes of an issue systematically. It is particularly useful in product development and quality management processes, where identifying the root causes of problems is crucial. The Ishikawa Diagram helps teams brainstorm and categorize causes, such as methods, machinery, materials, manpower, and environment, to find the root cause of a quality or performance proble​m

Cultural differences can have a significant impact on teamwork. Different cultures may prefer different communication styles, such as direct, indirect, expressive, or more evasive. This may lead to differences in the interpretation of messages. Gestures, tone of voice, and words used can have different meanings in different cultures. Something that is acceptable in one culture may be offensive in another. Different cultures may have different approaches to hierarchy in the workplace. Some cultures may be more hierarchical, where decisions are made by people higher up in the hierarchy. Cultures differ in their approach to working time and deadlines. Some cultures may value punctuality more, while others may be more flexible. Different cultures may have different approaches to conflict. Some cultures may avoid confrontation, while others may prefer open conflict resolution. In some cultures, decisions are made after consultation and team discussions, while in others decisions are made by a single leader. Different cultures have different perceptions and approaches to diversity. It is important to build awareness and respect for cultural differences in the workplace. In teamwork, it is crucial to understand and respect cultural differences. Building an atmosphere of open communication, respect and flexibility in accepting diversity can help manage cultural differences and create an effective work environment. This also opens the door to benefiting from diversity through diverse perspectives and ideas.

At the end of the course, the participants should be able to:

1. Acquire an understanding of  self-mastery as a foundation for inspiring leaders
2. Strengthen and sustain their execution capabilities and contribute to the creation of a high performance culture
3. Lead cultural transformation and change processes in their respective areas of influence using emotional intelligence and change management tools

Methodology:

1. Lecture
2. Workshops
3. Video showing
4. Role playing

This instructor-led, live training in Matosinhos (online or onsite) is aimed at managers and executives who wish to implement the right tools, skills, and methodologies to manage remote teams.

By the end of this training, participants will be able to:

• Explore remote leadership, structures, and components to successfully adapt a remote work setup.
• Develop trust, goals, culture, and teamwork to create an effective and productive remote team.
• Use existing tools and technologies to improve virtual communication and collaboration.
• Implement goal setting and project management methods to measure the performance of a remote team.

The training is intended for managers, HR specialists and everyone who is responsible for conducting appraisal interviews with employees. Thanks to participation in the training, Managers: - they will appreciate the importance of assessing employees, - they will learn to use the grading system to build motivation and commitment, - will be perceived as fair assessors, - learn to have difficult conversations with employees, - learn what standards of behavior they should present during evaluation interviews, - they will learn about their strengths and weaknesses in communication and receive tools for improvement, - they will increase their sense of self-confidence in contacts with subordinates and in difficult situations.

This two day course is designed for people who want to achieve better outcomes from their negotiations with customers, suppliers and colleagues. It teaches the skills and tactics used by effective negotiators and builds the confidence needed to succeed.

Delegates learn the different negotiating styles and how to maximise their personal power while protecting important relationships. The course is highly participative with a combination of lecture, discussion, coaching and exercises.

Audience

Staff who need to be fully aware of the issues surrounding People and Team Management for:

• Themselves
• Their colleagues (peers)
• Their bosses
• Their team members
• Their internal and external customers and stakeholders

Format of the course

The course will be a highly-interactive combination of:

• Facilitated Discussions
• Slide Presentations
• Exercises and
• Case Studies

By the end of the course, delegates will be able to:

• Appreciate the need to manage their own behaviour before they can influence others’ behaviour
• Understand the strengths and weaknesses of the various communications media available
• Appreciate how to manage, motivate and develop their team members
• Manage their internal and external customers and stakeholders
• Explain how to deal with the difficult situations they may encounter in the office

This course will give you the knowledge about how to present finance information (numbers) in PowerPoint and not just the presentations skills itself. You will be able to present finance information in more professional way.

Audience

Staff who need to be fully prepared to deliver presentations:

• To their teams
• To clients
• To other audiences internal to the company
• To other audiences external to the company

Format of the course

A combination of:

• Facilitated Discussions
• Delegate Presentations – with full feedback

By the end of the course, delegates will be able to:

• Prepare and structure an effective presentation
• Prepare themselves properly for that presentation
• Deliver that presentation with confidence
• Use the various visual aids that a presenter might choose to employ in creating a stimulating presentation
• Deal with the different types of people who they will encounter in their presentations

Stakeholder Engagement and Management refers to the process of actively engaging, building positive relationships, and effectively managing individuals or groups who have an interest in or are affected by a project, initiative, or organization.Stakeholders are individuals, groups, or organizations that can influence a project or be affected by it. These may include employees, clients, suppliers, the local community, company owners, regulators, or other groups with an interest in or influence over a specific project or activity.Stakeholder management involves identifying stakeholders, understanding their needs, expectations, and influence on the project or organization, as well as building and maintaining effective relationships.

Our services are delivered online to  clients throughout the world in collaboration with a growing international partner network.  Our transformational 10-week, group-based learning programmes are designed to inspire and capacitate mangers, and are hosted by expert
facilitators and coaches, conveniently delivered online in the normal flow of work…

By the end of this training, participants have nurtured the following skills: 

EMOTIONAL INTELLIGENCE
Teams are only as strong as the human relationships that exist between people.

COACHING
Essential skills for leaders to be influential and get the best from their people

LEADERSHIP
Management is about task and process. Leadership is about people and growth.

CULTURE
Sustained engagement builds the habits and norms of a high-performing team.

TEAMS
A group of individuals is not a team. Good leaders build great teams.

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This 1-1 live training (online) in Matosinhos is aimed at everyone who wish to get more structure and productivity in their job.

By the end of this training, participants will be able to:

• Get more in life.
• Control their time.
• Get their focus back.
• Plan their week effectively.
• Know how to deal with stress.

Course Overview

The target audience for this course comprises mid-level and senior managers who already possess some negotiation experience. Our goal is to develop more advanced methods to make us more effective negotiators. This course builds on the participants' existing knowledge to further enhance their skills and transform them into stronger, more experienced negotiators.

A win-win strategy focuses on finding solutions where both parties feel successful, rather than just concentrating on individual needs. This approach helps establish long-term relationships and partnerships—including with clients, suppliers, and within our own organizations—which lay a positive foundation for future negotiations. If you dominate in negotiations but later find that you still need to work with the same organization, future business will become difficult.

We aim to help senior managers leverage their strengths and experiences to further develop their natural abilities and use practical negotiation frameworks. You will learn to approach every negotiation with a plan and gain the knowledge and confidence to achieve your goals. This highly interactive and engaging course teaches negotiation skills from some of the world's top business schools.

Learning Outcomes:

Upon completion of this course, participants will be able to:

• Conduct fact-based negotiations and achieve positive outcomes.
• Engage in negotiation planning, such as leaving room for concessions to achieve favorable results.
• Set negotiation goals and BATNAs (Best Alternative to a Negotiated Agreement).
• Understand emotional intelligence and non-verbal communication and their importance.
• Know when to negotiate and when to walk away.
• Learn techniques to enhance persuasiveness.
• Seek common ground with negotiation counterparts.
• Use empathy to understand the other party's perspective and resolve issues.
• Learn behavioral styles to gain an advantage.
• Distinguish between “interests” and “positions.”
• Identify and respond to manipulative tactics.
• Minimize and resolve conflicts.
• Understand how to effectively negotiate with different personality types.
• Learn the four steps of the negotiation process.
• Master various bargaining techniques and strategies to create win-win opportunities and move negotiations from bargaining to closure.

By the end of the course, participants will have mastered effective negotiation techniques and laid a solid foundation for future business relationships.

Course Format

This course employs structured discussions, brainstorming, analysis, problem-solving, role-plays and simulations, lectures, and case studies as teaching methods.

Participants will actively engage at every stage.