Course Outline
Understanding Sensitivity in the Workplace
- Defining the concepts of sensitivity and respect in professional contexts
- Examining the influence of word choice, tone, and body language
- Raising awareness of cultural, individual, and social differences
Identifying and Managing Unconscious Bias
- Exploring how biases develop and affect decision-making processes
- Reviewing examples of microaggressions and unintended offence
- Implementing practical strategies to mitigate bias and ensure fairness
Empathy and Emotional Intelligence
- Gaining insight into the perspectives and emotions of others
- Practising active listening and compassionate communication
- Leveraging empathy to reinforce trust and collaboration
Navigating Sensitive Situations
- Responding constructively to conflict or perceived offence
- Upholding professionalism under pressure
- Transforming difficult conversations into valuable learning opportunities
Cultivating an Inclusive Culture
- Encouraging respect, openness, and a sense of shared responsibility
- Championing inclusive behaviours in everyday interactions
- Understanding the leadership role in modelling sensitive behaviours
Practical Application and Reflection
- Engaging in case-based exercises focused on sensitive workplace scenarios
- Participating in group reflections and sharing of insights
- Developing a personal action plan to apply sensitivity principles
Summary and Future Steps
- Reviewing core concepts and practical methods
- Committing to continuous awareness and mutual respect
- Establishing guidelines for sustaining long-term inclusivity in the workplace
Requirements
- Practical experience in team-based or customer-facing roles
- A willingness to engage in self-reflection and group dialogues
- No previous training in diversity or inclusion is necessary
Target Audience
- Employees and team leaders committed to fostering respect and inclusion within their organizations
- Managers seeking to cultivate awareness and empathy among their team members
- Organisations dedicated to reinforcing a culture of sensitivity and mutual understanding
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1300 € + VAT*
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Testimonials (3)
Managing difficult conversations
Kgaogelo Ratau - City Lodge Hotels
Course - Effective Communication in the Workplace
Meeting efficiency is something that's fairly "basic", but not thought about a lot and with really large implications on people/company time. Understanding these best practices and keeping them top-of-mind will be of immediate help.
Dan Moffatt - Chris Courtemanche
Course - Personal Efficiency and Managing Meetings
interaction and discussion with each other in different groups, together with some games.
