Programa do Curso
Introduction to Competency-Based Interviewing
- Why traditional interviews fail in critical environments
- Competency frameworks versus job descriptions
- The STAR method as a foundation for structured assessment
- Aligning interview design with organizational culture and operational demands
Identifying Key Competencies for Critical Roles
- Defining must-have versus nice-to-have competencies
- Mapping competencies to real role demands in retail and operations
- Practical exercise: competency profiling for a frontline position
- Updating competency models as business needs evolve
Designing Screening Questions and Initial Filters
- Principles of effective pre-screening and application review
- Designing knockout questions that assess availability, logistics, and basic fit
- Avoiding over-screening that unnecessarily narrows the candidate pool
- Practical exercise: building a screening scorecard for a specific role
Behavioral and Situational Interview Questions
- Crafting behavioral questions that reveal past performance and problem-solving ability
- Situational questions to assess judgment under pressure
- Question banks for common operational competencies: resilience, teamwork, customer focus
- Role-play exercise: conducting a competency-based interview
Balancing Rigor and Inclusivity
- How overly strict requirements reduce candidate diversity and volume
- Separating essential competencies from trainable skills
- Using alternative assessment paths for non-traditional candidates
- Adjusting evaluation criteria to reflect real-world success predictors
Structured Scoring and Bias Reduction
- Creating scoring rubrics that standardize evaluation across interviewers
- Common cognitive biases in interviews and how to mitigate them
- Calibration sessions: ensuring consistent scoring in team-based hiring
- Exercise: scoring real candidate responses using a competency rubric
Interview Logistics in Critical Environments
- Managing high-volume or rapid-turnaround hiring cycles
- Group interviews and assessment centers for operational roles
- Remote screening and phone interview best practices
- Time management: conducting thorough interviews under operational constraints
Practical Workshop: End-to-End Interview Simulation
- Designing the full interview process for a real company role
- Conducting mock interviews with peer feedback
- Reviewing screening outcomes and refining filters
- Action planning: implementing competency-based interviewing in the organization
Requisitos
- An understanding of basic human resources or recruitment concepts
- Familiarity with organizational roles and job descriptions
Audience
- HR personnel and recruitment specialists
- Store managers and team leads involved in hiring
- Operations supervisors conducting frontline interviews
- Professionals seeking practical interviewing skills for demanding operational environments
Treinamento Corporativo Personalizado
Soluções de treinamento projetadas exclusivamente para empresas.
- Conteúdo Personalizado: Adaptamos o programa e os exercícios práticos aos objetivos e necessidades reais do seu projeto.
- Horário Flexível: Datas e horários adaptados à agenda da sua equipe.
- Formato: Online (ao vivo), In-Company (em suas instalações) ou Híbrido.
Preço por grupo privado, treinamento online ao vivo, a partir de 2600 € + VAT*
Entre em contato conosco para obter um orçamento preciso e conhecer nossas promoções mais recentes
Testemunhos de Clientes (3)
Apreciei especialmente a capacidade do instrutor de fornecer respostas completas e bem explicadas a perguntas específicas da minha situação pessoal.
HASAN TAHA URLU - Huber Turkiye
Curso - Assertiveness
Máquina Traduzida
Achei muito prático, a Irma era acessível e conseguia responder/pesquisar nossas perguntas, nos fornecendo informações e dicas úteis, me ajudou em minha jornada com IA.
Breandan - Health Quality and Safety Commission
Curso - AI-Powered HR: Transforming the Future of People Management
Máquina Traduzida
Toda a interação entre Elodie e nós. Boa relação teoria/prática.
Hayere Nathalie - Axway
Curso - Communicating and Influencing For Team Members
Máquina Traduzida
