AI-Enhanced Public Service Delivery Training Course

This instructor-led, live training in Portugal (online or onsite) is designed for senior-level government professionals and policy experts who wish to leverage DeepSeek for data-driven governance and policy innovation.

By the end of this training, participants will be able to:

• Utilize DeepSeek AI for policy analysis and strategic decision-making.
• Automate government reports and improve data transparency.
• Apply AI-driven insights for public sector innovation.
• Enhance citizen engagement through AI-powered solutions.

This instructor-led, live training in Portugal (online or onsite) is tailored for intermediate-level public sector professionals who want to use Gemini to generate high-quality content, support research efforts, and improve productivity via advanced AI interactions.

By the end of this training, participants will be able to:

• Design more effective and customized prompts for specific applications.
• Create original and creative content using Gemini.
• Accurately summarize and compare complex information.
• Utilize Gemini for efficient brainstorming, planning, and idea organization.

Artificial Intelligence is swiftly becoming the backbone of contemporary product management, fundamentally altering how we uncover customer needs, design solutions, and drive strategic decisions. Much like the advent of electricity transformed industrial capabilities, AI is redefining the lifecycle of product creation, validation, and evolution.

This live, instructor-led training—available both online and on-site—is specifically designed for Product Owners, Scrum Masters, and Agile Coaches seeking to leverage AI to enhance product ownership and reinforce decision-making processes.

Upon completing this program, participants will be equipped to:

• Grasp the core principles of Artificial Intelligence and distinguish between conventional AI and Generative AI (GenAI).
• Implement the seven key stances of a Product Owner, including the emerging Orchestrator role, while utilizing AI to bolster each stance—whether acting as a Visionary, Experimenter, or Customer Representative.
• Develop proficiency in effective prompting, treating AI tools as skilled, intelligent collaborators rather than mere utilities.
• Deepen insights into customer behaviour by creating AI-assisted personas for discovery and hypothesis testing, all while preserving genuine, direct customer engagement.
• Craft and articulate a clear product vision using structured methodologies such as the 3x3 Framework, using AI to refine and visualise strategic narratives.
• Accelerate prototyping and hypothesis testing by deploying Generative AI tools to generate mock-ups and conceptual product ideas.
• Inform product decisions by leveraging AI to analyse, prioritise, and assess features based on value, feasibility, and user impact.
• Delegate or automate routine operational tasks—such as email management, stakeholder coordination, and note-taking—allowing more time to focus on strategic and creative initiatives.
• Facilitate informed discussions on AI ethics, bias, and data security, ensuring that AI adoption remains responsible and sustainable.
• Identify and craft high-value AI use cases that are precisely aligned with specific product requirements and organisational contexts.
• Experiment with approximately 20 distinct AI tools and models, ranging from productivity assistants and prototyping platforms to generative video, image, and coding solutions.