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Course Outline

Introduction to ChatGPT in the Public Sector

  • Overview of ChatGPT and its functionality
  • Applications in government workflows
  • Strengths, limitations, and ethical considerations

Drafting and Refining Official Communication

  • Generating initial drafts for memos, emails, and reports
  • Enhancing tone, clarity, and plain language usage
  • Adapting content for diverse audiences or formats

Summarization and Information Extraction

  • Condensing lengthy policy or research documents
  • Identifying key points and actionable items
  • Formatting summaries for briefings or meetings

Prompt Design for Government Applications

  • Fundamental and advanced prompting strategies
  • Effective use of examples and role-based instructions
  • Developing reusable prompt templates for recurring tasks

Translation and Multilingual Support

  • Translating internal and external communications
  • Maintaining a professional tone across languages
  • Utilizing ChatGPT for inclusive and accessible language

Productivity and Task Automation

  • Brainstorming and generating ideas for initiatives
  • Creating content from structured data (e.g., tables)
  • Drafting outlines for slide decks or briefings

Compliance, Security, and Ethical Usage

  • Data privacy and information sharing risks
  • Adhering to internal AI and IT policies
  • Fostering public trust through responsible AI use

Conclusion and Future Steps

Requirements

  • Basic understanding of digital tools commonly used in public sector environments
  • No previous experience with AI or ChatGPT is necessary
  • Familiarity with drafting, reviewing, or managing official correspondence is advantageous

Target Audience

  • Public service teams and administrative professionals
  • Policy analysts and government communicators
  • Staff aiming to enhance productivity through AI-driven tools
 7 Hours

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  • Format: Online (live), In-company (at your offices), or Hybrid.
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Price per private group, online live training, starting from 1300 € + VAT*

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