Available both online and onsite, these instructor-led live CRM (Customer Relationship Management) training programs focus on mastering the core principles and practical applications of Customer Relationship Management. Through interactive discussions and hands-on exercises, participants gain deep insights into effective CRM strategies.
You can choose between "online live training" and "onsite live training". The online live option, also referred to as "remote live training", is delivered via an interactive remote desktop. Alternatively, onsite live training can be conducted at the client's own facilities in Gaia or at NobleProg's corporate training centers in Gaia.
NobleProg -- Your Local Training Provider
Holiday Inn Porto - Gaia
220, Rua Diogo Macedo, 220, Vila Nova de Gaia 4400-107 , Gaia, Portugal
From Porto by Metro
If you're coming from Porto city centre:
Take the Metro Line D (yellow line) toward Vila d’Este.
Get off at João de Deus.
From João de Deus, walk about 13 minutes to: Rua Diogo Macedo 220, 4400-107 Vila Nova de Gaia.
From Vila Nova de Gaia train station
If by “local train station” you mean Vila Nova de Gaia-Devesas:
The address is approximately 12 minutes walking from Vila Nova de Gaia station according to the accommodation's location information.
You can therefore walk directly rather than taking the metro.
This live, instructor-led training in Gaia delves into the core architecture and practical fundamentals of Dynamics 365 F&O. It is designed to equip developers and support personnel with the essential skills required to customize ERP functionalities, manage system integrations, and maintain robust solutions within a professional business context.
This instructor-led session on Gaia provides a comprehensive functional insight into Microsoft Dynamics 365 F&O, focusing on Finance and Supply Chain. It addresses core configuration, vendor management, and inventory workflows, enabling advanced users to develop practical skills applicable to real-world ERP settings.
This live, instructor-led course in Gaia delves into the essential principles and practical applications of Microsoft Dynamics 365 Customer Service. It empowers intermediate users to implement omnichannel tools, fine-tune case automation, and craft personalized support experiences.
This live, instructor-led program in Gaia provides intermediate sales professionals with potent techniques to speed up performance. Participants will learn contemporary cold-calling, rapid rapport establishment, and objection management, all while leveraging Salesforce to track activities and elevate conversion metrics.
This instructor-led training in Gaia focuses on Dynamics 365 Business Central warehouse operations. Learners will master inventory management, integrate Warehouse Insight for mobile task execution, and implement license plating. It is ideal for teams looking to optimize ERP workflows through hands-on practice.
This instructor-led, live training in Gaia provides hands-on guidance for configuring Salesforce objects, building Lightning apps, and implementing automation using Flow. It also covers productivity, reporting, and security to help teams streamline processes and enhance efficiency.
This instructor-led course in Gaia empowers insurance and leasing professionals to configure Salesforce for the complete product lifecycle. Participants will learn to automate claims, manage quoting and policy administration, and refine workflows to effectively satisfy regulatory requirements.
This instructor-led training in Gaia is curated for intermediate to advanced developers aiming to perfect Odoo's Python backend and OWL frontend skills. Participants will construct advanced modules, customize POS and Barcode systems, and integrate APIs through live coding exercises in a realistic environment.
This instructor-led, live training in Gaia (online or onsite) targets intermediate to advanced participants aiming to optimize customer care operations using AI and automation, while equipping their teams with the latest tools and strategies.
By the end of this training, participants will be able to:
Understand the latest trends in customer care and customer success.
Leverage AI and automation to improve customer satisfaction and reduce workloads.
Optimize sales workflows and customer engagement using advanced automation.
Train teams remotely on modern tools and strategies for customer success and sales.
Create scalable solutions to improve customer experiences and drive revenue growth.
This instructor-led, live training in Gaia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.
By the end of this training, participants will be able to:
Understand the core features and functionalities of Dynamics 365 Sales.
Set up and configure the D365 Sales environment.
Manage customer relationships and sales processes using D365 Sales.
Utilize data and analytics to drive sales decisions.
Integrate Dynamics 365 Sales with other Microsoft applications.
This instructor-led training in Gaia (online or onsite) is aimed at intermediate-level marketing analysts and professionals who wish to refresh and enhance their Pardot skills, focusing on advanced reporting, dashboards, and engagement strategies.
By the end of this training, participants will be able to:
Optimize Pardot for advanced email marketing and engagement tactics.
Master the creation and analysis of reports and dashboards.
Enhance prospect assignment strategies and engagement programs.
Leverage Pardot’s dynamic content and custom redirects for better campaign performance.
This instructor-led, live training in Gaia (available online or onsite) is designed for participants with beginner to intermediate skills who wish to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and improve customer engagement.
Upon completion of this training, participants will be able to:
Grasp the features and benefits of the Sales Insights module.
Apply AI-driven analytics to boost sales performance.
Customize and configure the module to meet specific business requirements.
Utilise insights for lead scoring, relationship health assessment, and pipeline management.
Integrate Sales Insights with other Dynamics 365 modules and third-party tools.
This instructor-led, live training in Gaia (online or onsite) targets beginner-level managers who wish to use Monday.com to manage and automate databases and workflows for multiple departments.
By the end of this training, participants will be able to:
Automate databases and workflows for various departments (sales, marketing, HR, etc.).
Integrate WhatsApp via an external API to maintain communication with customers or internal teams.
Manage statuses and workflows for any area and optimize operations using automation.
Fully utilize Monday’s WorkManagement, CRM, and WorkForms modules for maximum efficiency.
This guided, live training session in Gaia (online or onsite) targets intermediate-level professionals eager to implement and oversee the Odoo Inventory module effectively, focusing on a central warehouse alongside multiple secondary sites, with a strong focus on traceability and scalability.
Upon completion of this training, participants will be able to:
Set up and oversee a multi-location warehouse framework within Odoo.
Monitor internal product movements and optimize transfers between warehouses.
Document and track purchase orders from reception to distribution.
Activate and manage traceability based on serial numbers and lots.
Develop a scalable and well-organized inventory system that aligns with best practices.
This instructor-led, live training in Gaia (online or onsite) is aimed at beginner-level sales professionals and administrators who wish to effectively use and manage Salesforce Sales Cloud and its administrative features.
By the end of this training, participants will be able to:
Navigate and utilize Salesforce Sales Cloud effectively.
Manage leads, accounts, contacts, opportunities, and cases.
Generate reports and dashboards for sales insights.
Implement automation and workflow rules in Salesforce.
Customize security settings and manage user access.
Integrate Salesforce with Power BI, Tableau, and other tools for real-time data analysis.
This instructor-led, live training in Gaia (online or onsite) is tailored for beginner-level project managers who aim to use OpenText Exstream v16 to effectively design, implement, and manage personalised customer communications.
By the end of this training, participants will be able to:
Understand the architecture and components of OpenText Exstream v16.
Learn to administer, operate, and deploy Exstream applications effectively.
Design and create personalized customer communications with Exstream Design Manager.
Navigate the OpenText Support Portal for resources, software, and ticket management.
This instructor-led, live training in Gaia (online or onsite) is aimed at intermediate-level developers who wish to learn how to design, develop, and deploy responsive and dynamic email templates tailored for various Salesforce marketing campaigns.
By the end of this training, participants will be able to:
Use HTML5 and CSS3 to design and develop responsive, accessible, and interactive email templates that are optimized for performance across various devices and email clients within the Salesforce ecosystem.
Leverage Salesforce data to create personalized email experiences.
Test, deploy, and analyze email campaigns within Salesforce, including the use of analytics to inform decisions and optimize future campaigns for better performance and higher engagement.
This live, instructor-led training session in Gaia, delivered either online or on-site, is tailored for business analysts seeking to leverage HubSpot services to manage the product life cycle effectively.
By the end of the program, participants will have the ability to:
Comprehend the various stages of the product life cycle.
Apply HubSpot tools to optimize and control the product life cycle.
Identify appropriate business scenarios for implementing product life cycle strategies.
This instructor-led, live training in Gaia (online or onsite) is aimed at intermediate-level accountants who wish to optimise their accounting processes using the features of the Odoo accounting module.
By the end of this training, participants will be able to:
Learn the accounts payable and receivable management features, including automation, customisation, and optimisation within Odoo.
Utilise Odoo's advanced reporting tools to create custom financial reports, dashboards, and analyses that support strategic decision-making.
Configure and manage multiple tax rates, jurisdictions, and budgetary controls effectively within Odoo.
Develop best practices for managing sensitive financial data, setting up user permissions, and adhering to audit requirements.
This instructor-led live training in Gaia (online or onsite) is designed for consultants who wish to acquire intermediate-level skills in managing Peoplesoft applications.
Upon completion of this training, participants will be able to:
Understand Peoplesoft concepts and architecture.
Configure and manage server domains.
Trace, troubleshoot, and optimize Peoplesoft system performance.
This instructor-led training in Gaia assists intermediate users and administrators in mastering Zoho CRM administration. Learn to customise modules, automate workflows, and construct insightful reports and dashboards. The curriculum also covers change control, data management, and integrations to strengthen CRM governance.
This instructor-led live training in Gaia (online or onsite) is designed for business analysts looking to optimize marketing and sales processes using Microsoft Dynamics 365.
Upon completion of this training, participants will be able to:
Leverage various modules within Microsoft Dynamics 365 to manage process workflows.
Integrate the Power Platform into Microsoft Dynamics 365.
Structure common data models, including records, segment charts, and other components.
Automate business processes through Microsoft Flow integration.
This instructor-led live training in Gaia (online or onsite) is designed for marketers looking to create and optimize sales and marketing processes with HubSpot CRM.
By the end of this training, participants will be able to:
Schedule meetings using HubSpot's meeting tools.
Enhance business operations through HubSpot CRM.
Develop comprehensive dashboards and reports for effective data analysis.
This instructor-led live training in Gaia (online or onsite) enables participants to master Odoo and commence development work for their organizations.
Upon completing this training, participants will be able to:
This instructor-led, live training in Gaia (online or onsite) is aimed at infrastructure engineers, system administrators, and security and support staff who wish to deploy, secure, integrate, administer, and support Odoo 18 Community Edition in production on-premise environments.
This instructor-led, live training in Gaia (online or onsite) is designed for web developers who wish to create real-time applications using Salesforce Development.
By the end of this training, participants will be able to:
Build a real-time application using the Apex programming language.
Create test classes with Apex to increase code coverage in Salesforce.
Create and use REST and SOAP web services using Apex.
This instructor-led live training in Gaia (online or onsite) is targeted at marketing professionals, sales teams, and customer service representatives who wish to configure, manage, and monitor Salesforce and its capabilities to better serve their customers.
By the end of this training, participants will be able to:
Set up their Salesforce account to manage profiles, track activities, customize views and layouts, and personalize settings.
Utilize Salesforce features and tools to attract, acquire, and service existing and potential customers.
Create reports and dashboards to generate useful analytics and insights for the business.
This instructor-led live training in Gaia delves into the core principles and hands-on essentials of Veeva Vault, equipping participants with practical abilities to manage life science documents, monitor product data, and foster collaboration within modern cloud-based content management ecosystems.
This instructor-led live training in Gaia delves into the core functionalities of Zoho Creator, a SaaS platform designed for constructing enterprise-level applications. Learners will master account setup, form creation, workflow definition, and task automation, leveraging both a drag-and-drop interface and Deluge scripting.
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Testimonials (8)
practical part
irina filip - True Lens Services Ltd
Course - Salesforce for End Users
Applicable topics and he spoke clearly and concisely.
Brandon - Aptus Court Reporting LLC
Course - Zoho CRM: Administration, Customization, and Operations
I had already worked with Salesforce before, but I was able to learn much more in the course, especially about reports.
Antonio Tropia - Molycop Chile S.A.
Course - Salesforce for Sales
Machine Translated
The way of interaction with students
izabela - BCA Polska Sp. z.o.o.
Course - Salesforce for Sales and Administration
The training course was well-prepared and effectively delivered. Mercede was extremely knowledgeable about the subject and consistently ensured we understood each module covered
Denise - Derrycourt Cleaning Specialists
Course - Salesforce Lightning
Opportunities to work at our pace, answered lots of questions, pleasant trainer
- Chester Beatty
Course - HubSpot CRM
the fact that it has folded our needs
mihaela
Course - Odoo for Managers
Exercises, and the fact that the trainer was able to answer all my questions.
Mothibi - National Youth Development Agency
Course - Odoo for Developers
Provisional Upcoming Courses (Contact Us For More Information)
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