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Course Outline
Introduction
Microsoft Dynamics 365 as an Enterprise System
- Modules and processes utilized in Microsoft Dynamics 365.
Overview of CRM and ERP
- Workflows and business processes in information technology.
- Software as a Service (SaaS) delivery models.
- Normalized data versus denormalized data.
Getting Started with Microsoft Dynamics 365
- Registration and login procedures for Microsoft Dynamics 365.
- Navigating the Microsoft Dynamics 365 user interface.
Modules in Microsoft Dynamics 365
- Understanding and utilizing the sales module.
- Understanding and utilizing the marketing module.
- Understanding and utilizing the service modules.
- Understanding and utilizing the financial module.
Structuring Data in Microsoft Dynamics 365
- Creating and pinning records.
- Creating opportunities.
- Creating an activity and converting it into an opportunity.
- Creating and qualifying leads.
- Creating quotes.
Automation with Microsoft Flow
- Connecting Microsoft Flow with Microsoft Dynamics 365.
- Creating a flow using a template.
- Creating a flow from scratch.
- Testing the created flow.
Data Visualization with Power BI
- Connecting Power BI with Microsoft Dynamics 365.
- Adding a Power BI dashboard.
- Creating visualizations.
Summary and Conclusion
Requirements
- A foundational understanding of computer skills.
Target Audience
- Business Analysts.
14 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
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