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Course Outline

Introduction

Microsoft Dynamics 365 as an Enterprise System

  • Modules and processes utilized in Microsoft Dynamics 365.

Overview of CRM and ERP

  • Workflows and business processes in information technology.
  • Software as a Service (SaaS) delivery models.
  • Normalized data versus denormalized data.

Getting Started with Microsoft Dynamics 365

  • Registration and login procedures for Microsoft Dynamics 365.
  • Navigating the Microsoft Dynamics 365 user interface.

Modules in Microsoft Dynamics 365

  • Understanding and utilizing the sales module.
  • Understanding and utilizing the marketing module.
  • Understanding and utilizing the service modules.
  • Understanding and utilizing the financial module.

Structuring Data in Microsoft Dynamics 365

  • Creating and pinning records.
  • Creating opportunities.
  • Creating an activity and converting it into an opportunity.
  • Creating and qualifying leads.
  • Creating quotes.

Automation with Microsoft Flow

  • Connecting Microsoft Flow with Microsoft Dynamics 365.
  • Creating a flow using a template.
  • Creating a flow from scratch.
  • Testing the created flow.

Data Visualization with Power BI

  • Connecting Power BI with Microsoft Dynamics 365.
  • Adding a Power BI dashboard.
  • Creating visualizations.

Summary and Conclusion

Requirements

  • A foundational understanding of computer skills.

Target Audience

  • Business Analysts.
 14 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 2600 € + VAT*

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