Thank you for sending your enquiry! One of our team members will contact you shortly.
Thank you for sending your booking! One of our team members will contact you shortly.
Duration 14 hours
Course Outline
Understanding Qwen Chat in Support Contexts
- Capabilities and limitations for service teams
- AI-assisted versus manual responses
- Ensuring consistency across communication channels
Prompt Crafting for Customer Support
- Structuring role-based prompts for precise outputs
- Controlling tone, clarity, and professionalism
- Mitigating hallucinations and ambiguous answers
Using Qwen Chat to Draft Responses
- Transforming customer queries into high-quality replies
- Enhancing response speed while maintaining accuracy
- Generating multiple variations for review
Template Creation and Automation
- Designing reusable prompt templates
- Standardizing common responses
- Adapting templates for diverse customer personas
Managing Complex or Escalated Requests
- Generating troubleshooting steps
- Drafting escalation notes and internal summaries
- Clearly communicating limitations and next actions
Follow-Up and Post-Interaction Communication
- Generating follow-up messages
- Drafting recaps for customers and internal teams
- Preserving a consistent customer experience
Integrating Qwen Chat into Daily Workflows
- Workflow models for service desks and client teams
- Utilizing Qwen Chat in conjunction with ticketing systems
- Ensuring compliance with organizational guidelines
Best Practices, Quality Control, and Governance
- Review cycles and human-in-the-loop checks
- Maintaining accuracy and reducing risk
- Establishing team-wide usage standards
Summary and Next Steps
Requirements
- Knowledge of customer support workflows
- Proficiency with digital communication tools
- Familiarity with internal support processes
Audience
- Customer support agents
- Client services teams
- Helpdesk and sales support staff
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 2600 € + VAT*
Contact us for an exact quote and to hear our latest promotions
