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Course Outline

Grasping Artificial Intelligence (AI)

  • What is AI? Its history and evolution.
  • How AI functions: Data, algorithms, and learning models.
  • Categories of AI (narrow vs general, generative AI, machine learning).

AI in Daily Life and Business

  • Instances of AI we encounter in our everyday routines.
  • Business sectors being reshaped by AI.
  • Myths and truths regarding AI in the workplace.

AI Applications Across Departments

  • Sales and Customer Service: Lead qualification, chatbots, sales forecasting.
  • Marketing: Content creation, campaign analytics, trend identification.
  • Finance: Invoice automation, fraud detection, predictive analytics.
  • HR: Recruitment screening, insights into employee engagement.
  • Administration and Operations: Document management, task automation.

Initiating with AI Tools

  • Overview of ChatGPT, Copilot, Gemini, Claude, and similar tools.
  • Leveraging AI to draft emails, reports, and presentations.
  • AI utilities for scheduling, summarizing, and translation.

Practical Session: AI in Practice

  • Drafting and refining texts with AI assistance.
  • Generating reports and analyzing basic data.
  • Automating routine administrative duties.

Challenges and Ethical Implications

  • Limitations of AI: Bias, hallucination, and reliance.
  • Data privacy, confidentiality, and compliance issues.
  • How to use AI responsibly in the workplace.

Next Steps: Cultivating an AI-Friendly Environment

  • Developing a mindset conducive to AI integration.
  • Promoting experimentation and digital curiosity.
  • Resources for ongoing AI learning.

Summary and Action Plan

  • Recap of key concepts and main points.
  • Pinpointing AI opportunities within your department.
  • Personal action plan: “What tasks can I automate or enhance with AI?”

Requirements

  • No prior experience with AI or programming is necessary.

Audience

  • Staff from administrative, sales, finance, marketing, HR, and other departments.
  • Managers and team leads keen on adopting AI.
  • Support and back-office personnel.
 7 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 1300 € + VAT*

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