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Course Outline

Introduction to Agentic AI in Business Automation

  • Understanding agentic AI and its relevance to automation
  • Overview of tools and frameworks for building intelligent agents
  • Enterprise use cases: customer service, logistics, and marketing

Identifying Automation Opportunities

  • Mapping current workflows and identifying pain points
  • Evaluating feasibility and ROI for AI-driven automation
  • Defining success metrics and integration requirements

Designing Agentic Workflows

  • Designing task-specific and orchestration-level agents
  • Crafting prompts and structuring logic for automation agents
  • Integrating decision-making capabilities and exception handling

Integrating Agents with Business Systems

  • Connecting AI agents to CRMs, ERPs, and communication platforms
  • Leveraging Zapier, Make, or Power Automate for orchestration
  • Implementing API-based integrations using Python

Applied Use Cases

  • Automating customer service and conducting sentiment analysis
  • Forecasting supply chain demand and coordinating with vendors
  • Optimizing marketing campaigns using AI-driven insights

Governance, Security, and Monitoring

  • Managing access control and data sensitivity
  • Setting up monitoring dashboards and alerts
  • Evaluating and auditing automated decisions

Hands-on Project: Building an Integrated AI Workflow

  • Identifying a target process for automation
  • Designing and implementing the AI agent
  • Testing, evaluation, and optimization

Summary and Next Steps

Requirements

  • A foundational understanding of business workflows and process automation
  • Familiarity with Python or API-based integrations
  • Prior experience using productivity or automation tools

Target Audience

  • Product managers looking to identify automation opportunities
  • Automation engineers responsible for implementing AI-driven workflows
  • Business analysts tasked with designing data-informed business processes
 21 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 3900 € + VAT*

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