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Course Outline
Introduction to Agentic AI in Business Automation
- Defining agentic AI and its significance in modern automation
- A review of key tools and frameworks for constructing intelligent agents
- Enterprise application examples: customer service, logistics, and marketing
Identifying Automation Opportunities
- Analyzing existing workflows to identify bottlenecks and pain points
- Assessing the feasibility and return on investment (ROI) of AI-driven automation
- Establishing success metrics and defining integration prerequisites
Architecting Agentic Workflows
- Developing both task-specific and orchestration-level agents
- Structuring prompt design and logic flows for automation agents
- Incorporating decision-making logic and exception handling mechanisms
Integrating Agents with Enterprise Systems
- Linking AI agents to CRMs, ERPs, and communication platforms
- Leveraging Zapier, Make, or Power Automate for process orchestration
- Executing API-based integrations using Python
Practical Use Cases
- Automating customer service interactions and sentiment analysis
- Forecasting supply chain demand and coordinating vendor activities
- Optimizing marketing campaigns through AI-generated insights
Governance, Security, and Monitoring
- Administering access controls and managing data sensitivity
- Configuring monitoring dashboards and alerting systems
- Conducting evaluations and audits of automated decisions
Hands-on Project: Developing an Integrated AI Workflow
- Selecting a specific process targeted for automation
- Designing and deploying the AI agent
- Conducting testing, performance evaluation, and optimization
Conclusion and Future Directions
Requirements
- A foundational grasp of business workflows and process automation principles
- Working knowledge of Python or API-based integration concepts
- Prior experience with productivity suites or automation platforms
Target Audience
- Product managers focused on uncovering automation potential
- Automation engineers responsible for implementing AI-centric workflows
- Business analysts aiming to design data-driven operational processes
21 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
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Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.
