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Course Outline
Introduction to Agentic AI in Business Automation
- Understanding agentic AI and its relevance to automation
- Overview of tools and frameworks for building intelligent agents
- Enterprise use cases: customer service, logistics, and marketing
Identifying Automation Opportunities
- Mapping current workflows and identifying pain points
- Evaluating feasibility and ROI for AI-driven automation
- Defining success metrics and integration requirements
Designing Agentic Workflows
- Designing task-specific and orchestration-level agents
- Crafting prompts and structuring logic for automation agents
- Integrating decision-making capabilities and exception handling
Integrating Agents with Business Systems
- Connecting AI agents to CRMs, ERPs, and communication platforms
- Leveraging Zapier, Make, or Power Automate for orchestration
- Implementing API-based integrations using Python
Applied Use Cases
- Automating customer service and conducting sentiment analysis
- Forecasting supply chain demand and coordinating with vendors
- Optimizing marketing campaigns using AI-driven insights
Governance, Security, and Monitoring
- Managing access control and data sensitivity
- Setting up monitoring dashboards and alerts
- Evaluating and auditing automated decisions
Hands-on Project: Building an Integrated AI Workflow
- Identifying a target process for automation
- Designing and implementing the AI agent
- Testing, evaluation, and optimization
Summary and Next Steps
Requirements
- A foundational understanding of business workflows and process automation
- Familiarity with Python or API-based integrations
- Prior experience using productivity or automation tools
Target Audience
- Product managers looking to identify automation opportunities
- Automation engineers responsible for implementing AI-driven workflows
- Business analysts tasked with designing data-informed business processes
21 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
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Testimonials (1)
The trainer is patient and very helpful. He knows the topic well.