Course Outline
Understanding 'Brand'
- What constitutes a 'brand'?
- What is your company’s brand?
- How can I influence the strength of my company’s brand?
Basic Change Strategies
- The necessity for managers to constantly assess their area’s status – particularly against peers and competitors – and implement proactive (rather than reactive) changes
- The 'STARS' model for Change Strategies and Planning
Change Management
- Why previous changes succeeded
- Why previous changes failed
- Lessons learned from past change initiatives (within your company and elsewhere)
- The 9 Change principles – and applying them in practice
- Lewin’s model of Change Implementation
- The Change Kaleidoscope
The Psychological Effects of Change
- How am I feeling now? How are my colleagues feeling?
- How will I and others feel as the change process unfolds?
Customer and Stakeholder Relationships
- Who is a Customer?
- Who is a Stakeholder?
- How can I maximise each Customer and Stakeholder interaction?
- The Service : Profit Chain
Financial Aspects of a Business
- Financial Statements:
- Balance Sheets
- Profit & Loss Accounts
- Financial Forecasts
- Budgets
- Cash-Flow Forecasts
- Business Cases
Setting Objectives
- Vision and Mission Statements
- Setting Objectives to deliver on Mission Statements
- Performance Management to exceed agreed Objectives
Negotiating for Best Results
- Communication in Negotiation
- The importance of Effective Presentations
- Different Negotiating Strategies
- Comparing Strategies
- Building Rapport
- The 3-phase Negotiating Process
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (3)
Irma was attuned to us as learners and our business needs. It was clear that she was actively listening to us from the informed feedback she then provided.
Siobhan - Raintree
Course - Digital Marketing for Software-as-a-Service (SaaS)
Responses with solutions and practical use.
Agnieszka - AIRBUS HELICOPTERS POLSKA SP. Z O.O.
Course - Google AdWords: Beginner to Advanced
Found the entire two days of training very informative and educational, but the content covered on Day 2 (Social Media & Mobile Marketing, Analytics, as well as Strategy & Planning) was the most valuable to me as it relates directly to my current line of work.