Get in Touch

Course Outline

Understanding 'Brand'

  • What constitutes a 'brand'?
  • What is your company’s brand?
  • How can I influence the strength of my company’s brand?

Basic Change Strategies

  • The necessity for managers to constantly assess their area’s status – particularly against peers and competitors – and implement proactive (rather than reactive) changes
  • The 'STARS' model for Change Strategies and Planning

Change Management

  • Why previous changes succeeded
  • Why previous changes failed
  • Lessons learned from past change initiatives (within your company and elsewhere)
  • The 9 Change principles – and applying them in practice
  • Lewin’s model of Change Implementation
  • The Change Kaleidoscope

The Psychological Effects of Change

  • How am I feeling now? How are my colleagues feeling?
  • How will I and others feel as the change process unfolds?

Customer and Stakeholder Relationships

  • Who is a Customer?
  • Who is a Stakeholder?
  • How can I maximise each Customer and Stakeholder interaction?
  • The Service : Profit Chain

Financial Aspects of a Business

  • Financial Statements:
    • Balance Sheets
    • Profit & Loss Accounts
    • Financial Forecasts
    • Budgets
    • Cash-Flow Forecasts
    • Business Cases

Setting Objectives

  • Vision and Mission Statements
  • Setting Objectives to deliver on Mission Statements
  • Performance Management to exceed agreed Objectives

Negotiating for Best Results

  • Communication in Negotiation
  • The importance of Effective Presentations
  • Different Negotiating Strategies
  • Comparing Strategies
  • Building Rapport
  • The 3-phase Negotiating Process
 21 Hours

Custom Corporate Training

Training solutions designed exclusively for businesses.

  • Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
  • Flexible Schedule: Dates and times adapted to your team's agenda.
  • Format: Online (live), In-company (at your offices), or Hybrid.
Investment

Price per private group, online live training, starting from 3900 € + VAT*

Contact us for an exact quote and to hear our latest promotions

Testimonials (3)

Provisional Upcoming Courses (Contact Us For More Information)

Related Categories