Microsoft Dynamics 365 Training in Gaia

This instructor-led live training in Gaia focuses on the core principles and practical foundations of Dynamics 365 F&O. It empowers developers and support staff with the essential skills needed to customize ERP features, integrate systems, and maintain solutions effectively within a professional business context.

This live, instructor-led training in Gaia focuses on the essential principles and practical skills of Microsoft Dynamics 365 Customer Service, enabling intermediate users to deploy omnichannel tools, set up case automation, and create personalized support interactions.

This instructor-led, live training in Gaia (online or onsite) is designed for treasury and finance professionals at a beginner to intermediate level who wish to consolidate their knowledge, enhance report generation capabilities, and maximise the use of Dynamics 365 for financial operations.

Upon completion of this training, participants will be able to:

• Navigate and customise the Dynamics 365 Finance and Operations interface.
• Generate and analyse financial reports efficiently.
• Manage treasury functions, including cash flow management and bank reconciliations.
• Enhance financial workflows to improve operational efficiency.

This live, instructor-led training in Gaia (online or onsite) is designed for beginner to intermediate participants aiming to optimize their customer service workflows using Dynamics 365 Customer Service.

By the end of the session, participants will be able to:

• Understand the key features and capabilities of Dynamics 365 Customer Service.
• Set up and tailor the D365 Customer Service environment.
• Manage customer interactions and cases with greater efficiency.
• Apply analytics to enhance service delivery.
• Connect Dynamics 365 Customer Service with the broader Microsoft application suite.

This instructor-led, live training in Gaia (online or onsite) is aimed at beginner-level to intermediate-level participants who wish to gain a comprehensive understanding of Dynamics 365 Sales and effectively use the platform to enhance their sales operations.

By the end of this training, participants will be able to:

• Understand the core features and functionalities of Dynamics 365 Sales.
• Set up and configure the D365 Sales environment.
• Manage customer relationships and sales processes using D365 Sales.
• Utilize data and analytics to drive sales decisions.
• Integrate Dynamics 365 Sales with other Microsoft applications.

This instructor-led, live training in Gaia (available online or onsite) is designed for participants with beginner to intermediate skills who wish to leverage the MS Dynamics 365 Sales Insights module to develop smarter sales strategies and improve customer engagement.

Upon completion of this training, participants will be able to:

• Grasp the features and benefits of the Sales Insights module.
• Apply AI-driven analytics to boost sales performance.
• Customize and configure the module to meet specific business requirements.
• Utilise insights for lead scoring, relationship health assessment, and pipeline management.
• Integrate Sales Insights with other Dynamics 365 modules and third-party tools.

This instructor-led live training in Gaia (online or onsite) is designed for business analysts looking to optimize marketing and sales processes using Microsoft Dynamics 365.

Upon completion of this training, participants will be able to:

• Leverage various modules within Microsoft Dynamics 365 to manage process workflows.
• Integrate the Power Platform into Microsoft Dynamics 365.
• Structure common data models, including records, segment charts, and other components.
• Automate business processes through Microsoft Flow integration.

This live, instructor-led training in Gaia (online or onsite) targets intermediate-level customer experience analysts and marketing operations professionals aiming to use Dynamics 365 Customer Insights to consolidate customer data and deliver targeted, compliant customer journeys.

By the conclusion of this training, participants will be equipped to: connect and unify data sources, develop segments and measures, construct and publish journeys, and monitor and troubleshoot results.