Knowledge Management Training in Gaia

This instructor-led training in Gaia guides advanced professionals in building enterprise knowledge management systems using Microsoft 365. Participants will design SharePoint repositories, automate workflows via Power Automate, and visualize data through Power BI dashboards to enhance collaboration.

This instructor-led training in Gaia equips educators with the ability to manage classes, notes, and projects using Notion. It covers the creation of dashboards, organization of resources, tracking of assignments, and facilitation of collaboration, thereby assisting in streamlining academic workflows and boosting productivity.

This instructor-led training on Gaia guides participants through the process of building scalable personal knowledge bases in Notion. Discover how to design structured databases, templates, and interconnected wikis that enhance information retrieval. It is ideal for beginners aiming to organise long-term notes efficiently.

This live, instructor-led training in Gaia focuses on essential Notion concepts for content planning. Learners will acquire the skills to build structured calendars, manage relational databases, and refine writing workflows. Through practical exercises, participants will gain the necessary proficiency to maintain efficient digital publishing pipelines.

This live training in Gaia concentrates on the automation of Notion workflows. Advanced specialists gain the expertise to connect Notion with external applications via Zapier, webhooks, and APIs. Practical labs address error handling and governance, enabling the construction of robust, scalable integrations suited to contemporary business contexts.

This live, instructor-led training in Gaia enables intermediate professionals to design and maintain custom dashboards and relational databases in Notion without coding. Participants will learn to model real-world workflows, import external data, and create interactive views for effective project tracking and analytics.

This instructor-led live training in Gaia provides researchers and writers with the necessary skills to utilise Tana for structuring complex knowledge. Participants will learn to organise research assets, enhance writing workflows, and effectively connect ideas by leveraging Supertags and dynamic search capabilities.

This instructor-led, live training in Gaia (online or onsite) is aimed at advanced-level professionals who wish to develop expertise in designing and managing complex knowledge management systems within Notion.

By the end of this training, participants will be able to:

• Create advanced databases and relational structures.
• Design dynamic dashboards for real-time data visualization.
• Implement customized knowledge management workflows.
• Develop interconnected content ecosystems.
• Maintain and optimize large-scale knowledge systems.

This instructor-led, live training in Gaia (online or onsite) is designed for advanced professionals who wish to leverage Tana’s AI capabilities and automation to accelerate workflows and optimize team collaboration.

By the end of this training, participants will be able to:

• Utilize Tana’s AI-powered features for workflow automation.
• Set up and customize advanced automations within Tana.
• Integrate AI-driven knowledge management into team collaboration.
• Optimize data retrieval, task execution, and decision-making with AI tools.

This instructor-led, live training in Gaia (online or onsite) targets intermediate-level professionals aiming to acquire practical skills in utilizing Notion’s collaboration and project management features. The objective is to boost team productivity, streamline communication, and efficiently oversee shared tasks and resources.

Upon completion of this training, participants will be capable of:

• Configuring team workspaces for effective collaborative project management.
• Developing project boards, task lists, and shared documentation.
• Harnessing Notion databases to monitor progress and manage resources.
• Employing templates for efficient project planning and reporting.
• Engaging in real-time collaboration through shared pages and communication tools.

This instructor-led, live training in Gaia (online or onsite) targets intermediate-level professionals who wish to utilize Tana for team collaboration, knowledge sharing, and workflow automation.

By the end of this training, participants will be able to:

• Set up and structure a collaborative workspace in Tana.
• Use nodes and supertags for efficient team knowledge management.
• Streamline project and task management with Tana’s automation features.
• Enhance team collaboration through shared documentation and workflows.
• Integrate Tana with other business tools for seamless productivity.

This instructor-led, live training in Gaia (online or onsite) is aimed at beginner-level professionals who wish to learn the fundamental features of Notion for team productivity and organization.

By the end of this training, participants will be able to:

• Understand Notion’s workspace structure and navigation.
• Create and organize team tasks, notes, and documents.
• Utilize templates, databases, and custom views to manage projects.
• Collaborate effectively using shared workspaces and real-time editing.
• Apply productivity techniques to optimize workflow in Notion.

This instructor-led live training in Gaia, delivered online or on-site, is designed for beginners who wish to acquire the fundamental skills of Tana for knowledge management and workflow optimisation.

By the end of the session, participants will be able to:

• Navigate the Tana interface and understand its workspace structure.
• Capture, structure, and retrieve information efficiently.
• Use supertags and nodes to organise knowledge dynamically.
• Establish task management workflows using Tana’s capabilities.
• Leverage search and filtering tools for rapid information access.
• Embed Tana into daily routines to boost productivity.

This instructor-led, live training in Gaia (online or onsite) is designed for beginner-level teams and managers outside the IT sector who wish to work more quickly and transparently without fully adopting Scrum.

By the end of this training, participants will be able to:

• Increase the visibility of work and manage overload.
• Plan in short cycles and adapt to shifting priorities.
• Enhance collaboration with internal customers.
• Foster continuous improvement through simple team habits.

Implementing an assistant based on corporate documentation enables it to address inquiries regarding policies, manuals, and processes while citing specific sources. This course guides you through the preparation of documents, the selection of a suitable platform, the construction of the agent using a no-code approach, and the evaluation of its responses via a question catalog. Additionally, participants will develop a maintenance plan.

This live, instructor-led training in Gaia is designed for teams, knowledge custodians, and key users seeking to provide answers derived from their own documents, policies, and manuals.

Upon completing this training, participants will be equipped to:

• Comprehend how AI generates answers from documents (a simple explanation of RAG) and understand its limitations.
• Prepare documents to ensure the accuracy of responses.
• Select the most appropriate platform for a knowledge agent.
• Construct and distribute a knowledge agent without writing code.
• Validate answers using a question catalog and source citations.
• Establish maintenance protocols, roles, and content currency for ongoing operation.

Course Structure

• Duration: 1 day (7 hours).
• Interactive training featuring a trainer, discussions, and hands-on exercises tailored to participants' specific use cases.
• Day 1 Outcome: Each participant will possess a shared knowledge agent built on their own documents, along with a measured hit rate and a maintenance plan.

Customization Options

• To request tailored training for this course, please contact us to make arrangements.

Zammad is a contemporary, web-based, open-source helpdesk and customer support platform. It consolidates tickets from email, chat, phone, and social media into a unified queue, offering a self-hosted alternative to Zendesk, Freshdesk, and ServiceNow that ensures customer data remains within your own infrastructure.

This instructor-led live training (available online or on-site) is designed for intermediate support managers and system administrators seeking to migrate from cloud-based helpdesk platforms to a self-hosted, sovereign ticketing solution using Zammad.

Upon completion of this training, participants will be able to:

• Install Zammad via packages or Docker with PostgreSQL.
• Configure email, chat, and API channels for ticket ingestion.
• Design workflows, escalations, and SLA timers.
• Set up role-based access, groups, and organizations.
• Integrate with knowledge bases, reporting tools, and webhooks.

Format of the Course

• Interactive lectures and discussions.
• Extensive exercises and practical sessions.
• Hands-on implementation in a live-lab environment.

Course Customization Options

• To request customized training for this course, please contact us to make arrangements.