ITIL® training courses utilize interactive, hands-on exercises to demonstrate effective IT service management techniques, enabling you to deliver enhanced value to your customers.
Holiday Inn Porto - Gaia
220, Rua Diogo Macedo, 220, Vila Nova de Gaia 4400-107 , Gaia, Portugal
From Porto by Metro
If you're coming from Porto city centre:
Take the Metro Line D (yellow line) toward Vila d’Este.
Get off at João de Deus.
From João de Deus, walk about 13 minutes to: Rua Diogo Macedo 220, 4400-107 Vila Nova de Gaia.
From Vila Nova de Gaia train station
If by “local train station” you mean Vila Nova de Gaia-Devesas:
The address is approximately 12 minutes walking from Vila Nova de Gaia station according to the accommodation's location information.
You can therefore walk directly rather than taking the metro.
This instructor-led, live training in Gaia (online or onsite) is designed for intermediate-level IT professionals and ICT service managers who wish to grasp and apply ITSM fundamentals and practices based on ITIL 4.
By the end of this training, participants will be able to:
Understand key concepts and structure of ITIL 4.
Apply service design and architecture practices aligned with ITIL 4 principles.
Implement effective delivery and sustainability of ICT services.
Evaluate real-world cases and simulate ITSM practices.
Tailored for professionals who already possess an ITIL® 4 Foundation certification, this program facilitates a seamless update to the latest ITIL® 5 framework. The course offers a concise and efficient pathway to transition, focusing on the pivotal differences, novel concepts, and broadened practices established in ITIL® 5.
This course provides a comprehensive overview of ITIL® 5, the modern framework for managing digital products and services in dynamic environments. It equips participants with a solid understanding of how organizations can create value through effective service management and collaboration.
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Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
Ciprian Sebestyen - Public
Course - ITIL® Foundation V5
Provisional Upcoming Courses (Contact Us For More Information)
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