ITIL® Training in Gaia

This instructor-led, live training in Gaia (online or onsite) is designed for intermediate-level IT professionals and ICT service managers who wish to grasp and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

This course is tailored for professionals who already possess an ITIL® 4 Foundation certification and wish to update their expertise to the latest ITIL® 5 framework. 
It offers a streamlined and efficient transition, emphasising the key distinctions, novel concepts, and expanded practices introduced in ITIL® 5.

This training delivers a comprehensive introduction to ITIL® 5, the contemporary framework designed for managing digital products and services within today’s rapidly evolving landscapes. It empowers participants with a robust understanding of how organisations can generate value through effective service management and collaboration.