ITIL® Training in Gaia

This instructor-led, live training in Gaia (online or onsite) is aimed at intermediate-level IT professionals and ICT service managers who wish to understand and apply ITSM fundamentals and practices based on ITIL 4.

By the end of this training, participants will be able to:

• Understand key concepts and structure of ITIL 4.
• Apply service design and architecture practices aligned with ITIL 4 principles.
• Implement effective delivery and sustainability of ICT services.
• Evaluate real-world cases and simulate ITSM practices.

The ITIL® 5 Foundation course is designed for professionals working in IT, digital or business roles who need a clear understanding of service management principles.

It is suitable both for individuals new to ITIL and for those familiar with earlier versions who want to update their knowledge.