Course Outline
- Core concepts of digital product and service management
- Service relationships
- The ITIL Value System (ITIL VS)
- Governance
- ITIL Guiding Principles
- Value chain, lifecycle activities, and ITIL management practices
- Value streams
- Continual improvement
- The Four Dimensions of Product and Service Management and AI
- Integration of ITIL with other frameworks
Requirements
Target Audience
This course is specifically intended for:
- Professionals holding a valid ITIL® 4 Foundation certification
The program prepares participants for the official ITIL® 5 Foundation Bridge certification exam, which is encompassed within the course. Achieving this certification validates your updated command of the ITIL framework and aids in further professional growth within service management.
Preparation Requirements
Participants must possess a current ITIL® 4 Foundation certificate. No further preparation is needed prior to attending the session.
Examination Procedure
Participants are provided with an exam voucher valid for six months, offering flexibility in choosing an optimal exam date.
Following the training, instructions for exam registration will be issued. Scheduling is managed directly via the PeopleCert platform using a personal account. The assessment is conducted online with remote proctoring. A PeopleCert proctor oversees the session through a webcam and secure connection. Prior to the start, participants are required to verify their identity and display their surroundings to ensure adherence to examination protocols.
Assessment Details
- Duration: 30 minutes
- Format: Multiple-choice exam (20 questions)
- Passing Score: 65% (requiring at least 13 correct answers)
- Materials: Closed-book examination
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 1300 € + VAT*
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Testimonials (1)
The clearest shift for me: value isn't something we deliver — it's co-created and only exists as the customer perceives it, net of the costs and risks we impose on them. That reframes how I look at delivery and presales: not "did we meet the SLA" but "did the client actually achieve the outcome they were after."
