Online Agile Accredited Training in Portugal

This course offers guidance on the responsibilities of a Process Owner, enabling them to articulate their role within the process framework. It provides the necessary education to oversee the design, re-engineering, and enhancement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants will learn how to apply Scrum practices to their Process Owner duties, utilizing Agile and Lean principles to implement 'just enough' processes and continuously align process performance with overarching business goals.

This course aims to deepen participants' comprehension of agile methodologies and digital transformation within the governmental sector. Following an exploration of digital and agile principles, including the associated mindsets and behaviours, the curriculum delves into key agile methods, techniques, and tools, demonstrating their effective application. Additionally, the course reviews the most recent guidance regarding agile practices in the public sector and highlights the primary standards for digital government. Instruction is delivered via a blend of presentations, practical exercises, and interactive activities, with options for both in-person and remote delivery.