Agile Accredited Training in Gaia

This program offers essential guidance on the responsibilities of a Process Owner, empowering them to articulate their actions within a process framework. It delivers the necessary education to oversee the design, re-engineering, and continuous improvement of IT Service Management (ITSM) processes, with a specific focus on Agile Service Management. Participants will learn to integrate Scrum practices into Process Owner duties and apply Agile and Lean principles to establish 'just enough' process, ensuring ongoing alignment between process performance and broader business objectives.

This course aims to deepen participants' comprehension of agile methodologies and digital transformation within the governmental sector. Following an exploration of digital and agile principles, including the associated mindsets and behaviours, the curriculum delves into key agile methods, techniques, and tools, demonstrating their effective application. Additionally, the course reviews the most recent guidance regarding agile practices in the public sector and highlights the primary standards for digital government. Instruction is delivered via a blend of presentations, practical exercises, and interactive activities, with options for both in-person and remote delivery.