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Course Outline
Introduction to SAP ISU
- Overview of SAP ISU and its role in the utilities industry.
- Key features and benefits of SAP ISU.
- Industry-specific challenges and trends.
SAP ISU Architecture and Navigation
- SAP ISU system architecture.
- Navigation and user interface in SAP ISU.
- Role-based access and security considerations.
Customer Information System (CIS)
- Managing customer master data.
- Customer interactions and service requests.
- Billing and invoicing processes.
Meter Data Management (MDM)
- Meter data collection and processing.
- Smart meter integration.
- Data validation and estimation.
Energy Data Management (EDM)
- Energy consumption data management.
- Demand-side management.
- Energy efficiency reporting.
Device Management (DM)
- Managing utility infrastructure.
- Maintenance and asset management.
- Device data integration.
Billing and Invoicing
- Tariff structures and rate determination.
- Bill calculation and invoice generation.
- Payment processing and collections.
Customer Service
- Handling customer inquiries and complaints.
- Service orders and field service management.
- Customer self-service portals.
Reporting and Analytics
- SAP ISU reporting tools and dashboards.
- Custom reporting and analytics.
- Data-driven decision-making.
Integration with Other SAP Modules
- Integration with SAP Financial Accounting (FI) and Controlling (CO).
- Integration with SAP Customer Relationship Management (CRM).
- Third-party system integration.
Regulatory Compliance
- Compliance with industry-specific regulations and standards.
- Audit trails and documentation.
Summary and Next Steps
Requirements
- Foundational knowledge of the utilities industry.
- Familiarity with SAP concepts.
Audience
- IT professionals.
- Utility managers.
- SAP consultants.
21 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 3900 € + VAT*
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Testimonials (2)
The exercise and Q&A
Aristantia
Course - SAP MM
passion of the trainer, kindness and good in working with a team.
