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Course Outline
Week 1: Core Foundations
- Day 1: Introduction to Banking Applications
- Overview of core banking modules
- Service Level Agreements (SLAs) and compliance requirements (PCI DSS, uptime)
- ITSM workflows including incident, problem, and change management
- Day 2: Java Production Essentials
- JVM internals, memory management, and Garbage Collection basics
- Analysis of Java exceptions
- JVM tuning strategies for banking workloads
- Day 3: Unix Fundamentals
- File structure and navigation
- Essential commands: ps, top, df, tail, grep, awk, sed
- Basics of shell scripting for automation
- Day 4: Logs & Monitoring
- Understanding log types (transaction, audit)
- Tools: Splunk, ELK stack, and native log parsing
- Practical exercise: Troubleshooting a failed fund transfer
- Day 5: Ticketing & Escalation Process
- Tools: ServiceNow and JIRA workflows
- Escalation matrix (L1 → L2 → Development)
- Best practices for Root Cause Analysis (RCA) and documentation
Week 2: Advanced Troubleshooting & Real-Time Simulation
- Day 6: App Server & API Debugging
- Basics of WebLogic and Tomcat
- API failure codes (401, 500, 504)
- JDBC pool issues and timeouts
- Day 7: DB Troubleshooting
- Identifying slow queries, locks, and deadlocks
- SQL profiling tools: EXPLAIN, SHOW PROCESSLIST
- Practical exercise: Resolving a database deadlock
- Day 8: CI/CD, Release & Rollback
- Jenkins overview
- Scenarios involving release failures
- Rollback procedures and post-deployment validation
- Day 9: War Room Simulation
- Role assignment: incident lead, communications, technical fix
- Live troubleshooting scenario (login failure)
- RCA, war room notes, and stakeholder updates
- Day 10: Capstone & Review
- Summary of tools, logs, escalation, Unix, and DB
- Final challenge and quiz
- Certification and feedback session
Optional Add-Ons
- Kafka/MQ troubleshooting basics
- APM Tools: AppDynamics/Dynatrace
- Basic Kubernetes (pod restarts, logs)
- SRE metrics: SLIs, SLOs, MTTR
Summary and Next Steps
Requirements
- A solid understanding of core Java programming concepts.
- Experience working with Unix-based operating systems.
- Familiarity with support workflows in enterprise applications.
Target Audience
- Support Engineers
- Java Developers transitioning into support roles
- Production Support Analysts operating in banking environments
35 Hours
Custom Corporate Training
Training solutions designed exclusively for businesses.
- Customized Content: We adapt the syllabus and practical exercises to the real goals and needs of your project.
- Flexible Schedule: Dates and times adapted to your team's agenda.
- Format: Online (live), In-company (at your offices), or Hybrid.
Price per private group, online live training, starting from 6500 € + VAT*
Contact us for an exact quote and to hear our latest promotions
Testimonials (2)
Setting up Podman for effortlessly working with local containers, as well as using Kafka topics.
- Norfolk Southern
Course - Quarkus for Developers
- The course progression (from JVM internals to more high-level topics) - Some insights from practical exercises - Visual style (not some presentation, but a nicely styled page)
